Higher Business Managment

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Higher Business Managment

• QUALITY

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Learning Intentions

• Understand what quality is
• Understand the difference between quality
  control and quality assurance
• Be able to identify and understand various
  Quality Standards

Coming up Total Quality Management Benchmarking
Quality Circles
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What is quality?

• To an organisation quality is concerned with
  providing a product that satisfies customer needs
• Your thoughts????

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The customer identifies quality

• Does the product meet safety standards?
• Does the product do what it should is your
  raincoat waterproof?
• Does the product provide good value for money?
• Is the product reliable?

Not just about a superior product!
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Examples of good quality

• Primark value for money
• Ford known for reliability
• MS Good quality food at a reasonable price
• Sony reliable and longlasting products

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Quality AssurancevsQuality Control

• Quality Control
• Traditional perception of quality
• Reactive problem occurs fix it
• Quality is sought at end of product
• Leads to waste in raw materials manpower

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Quality AssurancevsQuality Control

• Quality Assurance
• Modern thinking
• Based on prevention problem doesnt occur
  minimise errors
• Get it right first time every time
• Quality sought throughout the production
  process
• Minimises waste saves money

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Quality AssurancevsQuality Control
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Quality AssurancevsQuality Control

• Organisations strive for Quality Assurance.
• Quality of components
• Commitment and skill of workforce
• Ability to meet delivery deadlines
• After sales service

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How do we know if its a quality product???
Quality Symbols
Give customers a standard they recognise
http//www.iso.org research 3 different ISOs
note their number and what product/service they
are associated with
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Quality Standards

• a registered trade mark indicates that those
  goods have been certified as meeting a
  particular standard of
• quality of accuracy, or as having a particular
  composition, mode of manufacture, geographical
  origin or some other characteristic.

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Your Tasks

• Read and note-take P107-109 (red folder)
• Read and note-take p672-673
• Complete Activity 3 p129

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Do we/Can we

• Understand what quality is
• Understand the difference between quality
  control and quality assurance
• Identify and understand various Quality
  Standards

Coming up Total Quality Management Benchmarking
Quality Circles
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Describe that symbol