Catalyst Learning

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School at Work Building a Career Ladder in
Healthcare
A Career Development Tool for MCHC Member
Hospitals Grow your own by creating a
pipeline/ladder to develop more skilled, loyal
employees
Childrens Hospital of Philadelphia 2007 SAW
Graduation
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Why School at Work (SAW)?

• Impact on the Organization
• Improved Retention
• Employee Engagement
• Promotes the Value of Human Differences
• Supports Clinical Excellence and Patient Safety
• Builds the Pipeline for Critical Talent
• Funnel overlooked talent toward shortage areas
• Growth opportunities create ripple effect on
  other employees, patient satisfaction and on
  patient care

What was most impressive was watching the change
in my employees as they participated in the SAW
program. I believe the graduation ceremony did
not mark the end of the School at Work classes...
it marked a new beginning in these individual's
careers. Wayne Reid, Director of Medical
Imaging, Centennial Medical Center Nashville, TN
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SAW A Proven System Nearly 400 hospitals, in
43 states since 2002
Partial Client List St. Anthony Hospital,
Chicago, IL Rush University Medical Center,
Chicago, IL Advocate Lutheran General Hospital,
Chicago, IL VA Edward Hines, Jr., Hines,
IL Froedtert Hospital-Milwaukee, WI Childrens
Hospital of Wisconsin-Milwaukee, WI VA Clement J.
Zablocki Medical Center-Milwaukee, WI Mount
Carmel-East, Columbus, OH Nationwide Childrens
Hospital-Columbus, OH Bon Secours St. Marys,
Richmond, VA Carilion Medical Center, Roanoke,
VA Cleveland Clinic Health System, Cleveland,
OH Tri-Health Good Samaritan, Cincinnati, OH VA
Medical Center-Dayton VA Medical
Center-Cincinnati Erickson RC - Riderwood
Village, Silver Spring MD Greater Baltimore
Medical Center, MD Johns Hopkins Health System,
Baltimore, MD VA Michael E. DeBakey Medical
Center, Houston, TX Mt. Washington Pediatric
Hospital, Baltimore, MD New York Presbyterian,
New York, NY Northern Virginia Training Center,
Fairfax, VA Reston Hospital Center, Reston,
VA SSM Healthcare, St. Louis, MO Sentara,
Virginia Beach, VA St. Agnes Healthcare, Inc.,
Baltimore, MD Suburban Hospital Healthcare
System, Bethesda, MD Union Memorial Hospital,
Baltimore, MD
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What is School at Work?

• Building a Career Ladder in Healthcare
• A Career Development System
• Individual career learning plan developed by
  the student with help from HR
• For those using employee satisfaction surveys,
  SAW supports 4 key objectives (caring, growth,
  development, progress)

• Two courses Eight modules each
• Course 1 Introduction to Healthcare
• Rapid review of essential basic skills necessary
  for success
• Course 2 Becoming a Healthcare Professional
• Intro to medical terminology, anatomy/physiology
  and medical ethics organizational skills and
  communication
• Delivery of Instruction Blended learning System
• DVD classroom lessons, on-line, workbook
• Class meets weekly for 2.0 hours over an 8 month
  period

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Growth Opportunities after SAW
Who Is the Typical School at Work Student?

• Likes healthcare but feels stuck in his/her
  current position
• Most often 30-49 years of age
• Education - High school or G.E.D. level (not
  required)
• Employed in dietary, housekeeping, environmental
  services entry-level office and aide positions,
  Patient Transport, Security

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Other Measures of Employee Engagement2008 SAW
Supervisor Study Results
Data from supervisors of over 300 employees at 24
hospitals
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• TARGET OUTCOMES for your Employees
• Gain knowledge to improve in current job
• Advance directly into higher-level positions
• Prepare for enrollment in continuing education
  SAW is college prep

• School At Work has an average
• Completion rate of 75
• 33 of SAW graduates go on to continue their
  education (67 will continue in a Healthcare
  related field of study)
• 17 of SAW graduates achieve Job
• Advancement within 90-days of completing SAW

Flowers Hospital Dothan, AL SAW Graduation,
June 4, 2007
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What should Department Managers know about SAW?

• Management Support
• Manager/Supervisor support is crucial to the
  success of School At Work (SAW)
• Release employees for 2 hoursper week (class
  time)
• Be a Champion for your employees (SAW is a
  life-changing experience, you can be a part of
  it)

• Staffing
• A site Coach manages the project The Coach
  will provide managers with a class schedule prior
  to program start
• Managers can offer additional support acting as
  Mentors

• Employee Recruiting
• Class size of 10-15 is recommended. We recommend
  no more than 2 or 3 students from one department
  (to avoid shortages)
• TABE Reading screening is given prior to
  enrollment to ensure student success (9th grade
  level required)

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Key Milestones for start-upNeed 8 weeks to
prepare

• Designate SAW Coach
• Submit order for SAW materials
• Recruit Employees/Market SAW internally
• Coach Training
• TABE reading assessment
• Finalize SAW Roster
• Student Orientation and Pre-Test
• Begin first SAW module (online)

When I was hired and saw how large this
organization was, I felt I could never become a
part of it- with over 6,000 employees. Then I
received an invitation to the SAW program. I had
support from my manager Mike Culligan and
supervisor Greg Schrile. I now feel that Baptist
is a great place to work (its not that big
now!). I feel that I am a part of this
organization. I am thankful for the opportunity
Baptist gave me to pursue my career goals.
Seteria Hinds (front row, far left),
Housekeeping - Baptist Medical Center,
Jacksonville, FL
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What is the School at Work Investment?
I cannot begin to tell you how totally
successful the SAW program has been at the
Wilmington VA. If you could have seen the pride
exuding from the students, the coaches and
administration on graduation dayWe have a new
hospital Director who sincerely recognizes this
program and is equally excited about renewing for
next year. Janis Price, Director of Education,
VA Wilmington Medical Center Wilmington, DE

• Courseware and Support Services
• SAW Starter Package 10,985 Includes
  everything needed for first class of 10 students
  - 1 Coach Package 10 Student Packages,
• 2-day, Coach Training (highly recommended for
  new sites) Louisville, KY (May 14-15, August
  13-14)
• Add-on Tools
• Additional Students Packages695.00 (for classes
  larger than 10)
• Assistant Coach Package1595.00 (for classes
  larger than 10)
• Supervisor Employee Engagement Development
  Seminar299.00
• Career Advisory Success Training Tool Kit299.00

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Wrap Up and Next Steps

• Final Questions
• How do you see School at Work benefiting MCHC
  Member Hospitals and their employees?
• Do you have any other questions or concerns?
• Can we count on your support and recommendation?

I think that SAW has been a growth vehicle for
people to achieve goals and move on to higher
levels of healthcare. It has helped them to gain
confidence within themselves.  Mike Tromba,
Director, Food Nutrition, TriHealth, Bethesda
North, Cincinnati, OH
My employee has become more professional in his
actions and attitude. His work ethics have
dramatically improved and he shows a desire to
stay in the medical field and grow. Richard
Miller, ESD, Project Manager Norton Healthcare,
Louisville, KY
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• For more information or to
• Schedule a QA roundtable discussion, contact

Sarah Lowe, Account Manager slowe_at_catalystlearni
ng.com Catalyst Learning (502)
584-7337 www.schoolatwork.com www.catalystlearning
.com
My employees writing skills in both e-mail and
more formal documents improved. Their critical
thinking improved too this had a lot to do with
the medical portion of the (SAW) programit made
their ability to understand the bigger picture
better as well as being more open to anothers
point of view. Richard Parker, Director of
Facilities Services Northwest Medical Center,
Tucson, AZ
Northwest Medical Center Tucson, AZ SAW
Graduation, May 30, 2007