Laptop Repair Center

1
Laptop Repair Center

• A Real Asset For the Program
• By Allegra Worsham, Manager of Technology
• And
• Bill Sawyer, IT Technician

2
Hours of Operation

• Our Standard Hours are 715 430
• When are the heaviest times
• How do you keep students from missing Class Time
• The questions for at home support

3
Setup the Environment

• Personnel
• Location
• Inventory

4
Daily Tasks

• Help desk
• Hardware repairs
• System administration
• Warranty/insurance claims

5
Location

• Accessible area
• Room Size
• Non disruptive

6
Inventory

• Loaners
• Variety of Parts
• Tools

7
Problems

• Software
• Hardware
• Keeping Track of all the repairs

8
Help desk

• Student walk-in
• Troubleshooting
• User education
• Malware
• Wireless connection
• Finding lost documents

9
Software Problems

• Types of Software Problems
• User induced
• Update errors
• Spy-ware
• Viruses
• How long do you troubleshoot software?

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Software Problem Form
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Hardware Problems

• Warranty
• Insurance
• Most Common
• Hard Drives
• Power Supplies

12
Hardware repairs

• In-house hardware repairs
• Hard drive
• Data recovery
• System boards
• Keyboard

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Hardware Repair Form (Warranty)
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Keeping Track

• Why all repairs are recorded
• We use different forms and a filing system
• We are looking at Help Desk Software System

15
Keeping records

• Paperwork
• Easy to understand
• Key information
• What isnt working
• Assigned tech
• Resolution
• Documentation
• Knowledge base
• Contents of image

16
Student Workers

• Class Credit or Pay
• Privileges over other students
• Cautions with this (Peer Pressure)
• They tend to help friends more then they help
  others

17
In-home support

• Outside service
• Bridges gap between school and home
• Home printers, wireless networks, games, spy ware
  and viruses for home computers
• Keep records in repair center for reimaging

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Beginning of The Year

• Collecting all laptops over the summer
• Keeping Track of the laptops and belongings
• Repairing the laptop so they can be re-imaged
• Setup of all Laptops
• Re-Imaging all laptops and getting them ready for
  redistribution
• Imaging all new laptops and having them ready for
  distribution
• Password Resets

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End of the Year

• Collecting laptops from non-returning students
• Collecting from Seniors
• If purchasing then re-imaging as IBM original
• If turned in then repairing to return to leasing
  company
• Preparing Laptop Images for Next School Year

20
Questions
Allegra Worsham IT Coordinator\Laptop Repair
Specialist Manager Chaminade College Preparatory
School 314-993-4400 Ext. 139 Aworsham_at_Chaminade-st
l.com  
Bill Sawyer '01 Technician Chaminade College
Preparatory School Office [phone] x 139
BSawyer_at_Chaminade-stl.com