Implementing the Rail Review Merseyrail Performance Update

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Implementing the Rail ReviewMerseyrail
Performance Update

• 6th October 2004

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The First Year of the Local Concession

• In the Period 20 July 2003 - 24 July 2004
  Merseyrail was the best performing Train
  Operating Company in Mainland Britain.
• Merseyrail scored an average PPM of 93.83 in its
  first year of operation.

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Merseyrail PPM Year 1 of the Concession
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Regional South East TOC PPM (Year to 30 June
2004)
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Merseyrail PPM Per Period
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Delay Split

• Infrastructure failure accounts for the majority
  of delays on the Merseyrail system

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Future Performance Targets
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Refurbished Units

• 23 (of 59) units now fully refurbished and
  returned to Merseyside.
• The refurbishment programme not only delivers
  significant quality improvements for passengers
  but also improves the reliability of the units.

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Patronage Trends

• Patronage levels on Merseyrail increased by 3 in
  2003/2004.
• Patronage increases are expected to continue in
  future years due to
• Continued high performance levels
• Enhanced network security
• Innovative ticketing developments
• Station developments as part of the Local
  Transport Plan
• An improved fleet of refurbished units

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2003/2004 Key Facts

• Passenger Mileage 176 million
• Passenger Journeys 28 million
• Timetabled Mileage 3.6 million
• Route Miles 75
• Number of stations 66
• National Passenger Survey 87 of passengers
  satisfied or good SRA Spring 04