Rapid Changes

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Rapid Changes New Opportunities

• Coheao Mid-Year Conference
• Seattle, Washington

Collection Issues in 2003 Presented
by Victoria Pirrung National Sales
Manager Enterprise Recovery Systems, Inc. Bill
Cantalope, Marketing Director-Higher
Education Collection Company of America
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Rapid Changes Relatedto the Collection Industry

• Privacy Issues
• Social Security Number Issues
• FDCPA
• Security Issues
• Employee Screening
• Audits Compliance
• Better Technology
• Poor Economic Conditions
• Bankruptcies are at a all time high
• Employment Opportunities (more qualified
  applicants due to lay-offs)
• Unemployment (no job cant pay)
• Interest Rates
• Consolidations Rehabilitations

3
Rapid Changes Relatedto the Collection Industry

• Soft Collections related to 9-11
• Communication Methods, Cell Phones, Pagers
  E-Mail
• Credit Card Debt Higher
• Competition
• Travel Issues due to 9-11
• Cost of doing business is higher (tight budgets)
• Evaluating Company Policies
• Evaluating Company Disaster Recovery Plans

4
Rapid Changes Relatedto the Collection Industry

• Loss of Contract
• Staffing Levels
• ACH
• Credit Card Payments
• Check by phone
• Dialer Technology
• Collection Software
• Scoring Tools
• Interactive Voicemail Response
• The Internet
• State Regulations
• Tele-Marketing Law Changes
• More involvement with State Regional
  Educational Organizations
• Merger/Acquisitions

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Rapid Changes

• A rapid change would not being allowed to call
  the debtor most changes that we encounter seem
  to be at a rate in which we can prepare for, as
  you know most changes in our industry take awhile
  before they are actually implemented.

6
New Opportunities Within Our Industry

• With all of the rapid change, we have to
  constantly be searching for new opportunities
  every day.

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New Opportunities Within Our Industry

• Internal Revenue Service
• Pre-Collection Service
• Skip-Tracing Service
• Billing Mailing Services
• Tele-Marketing Services
• Alumni Services
• Private Loan Collections
• Alternative Loan Collections
• Special Loan Collections
• Tuition Accounts Receivables
• Specializing in Perkins Only Collections
• Department of Education Contract
• Collecting for Consolidators
• Debt Collection Training Seminars
• In Bound Services
• Alliance Partners
• Involvement with Education Organizations

New opportunities always exist the secret is to
be prepared when one arises
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Time for your