DTS Gold Camp Campus

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• DTS Gold Camp Campus

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DTS Gold Camp Campus Network
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DTS Network Services

• Web server load balancing
• DNS services
• Firewall services
• 24/7 Service Desk Availability

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Web Server Load Balancing

• Network Server Load Balancing can be provided via
  Content Services Switch.
• Configuration available are multiple server load
  balancing or active and standby.
• The Content Switchs have redundancy to provide
  high availability.

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Domain Name Services

• DTS administers and maintains Domain Name
  Services (DNS) for the State of California and
  associated government entities
• Primary authority for the following domains
• CA.GOV
• STATE.CA.US
• Requests are processed by DTS DNS administrative
  staff, usually within 24 hours during the normal
  business week

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Domain Name Services (cont.)

• CSGnet maintains three geographically diverse
  Domain Name Servers (DNS)
• Sacramento (2)
• Southern California (1)
• Delegation of sub-domains
• DNS requests may be submitted by e-mail to
  dnsrequest_at_ca.gov or via the web at
  http//nicweb.ca.gov/dnsPage.pl

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Firewall services

• Web servers are protected by a firewall from the
  outside.
• Data Base and applications are protected from Web
  servers and the outside.
• A separate backend segment can be provided for
  application and/or data base servers if required
  by customer security needs.

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Service Desk

• Single point-of-contact for all network, system,
  or Data Center processing questions
• 24/7 availability
• State-of-the-art automated call distribution
  system
• Automated notification and problem escalation

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Service Desk (cont.)

• Remedy Help Desk ticketing system
• Online customer access to the Remedy ticketing
  system
• How to reach the DTS Service Desk
• [phone]
• or
• dchelpme_at_dts.ca.gov
• (non-urgent requests)