Dell Asset Recovery Services ARS

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Dell Asset Recovery Services (ARS) Global
Compliance
Dell Believes No Computer Should Go To Waste Keep
environmentally sensitive materials out of
landfills, enable materials to be recycled or
reused,
and help conserve natural
resources.
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Dells Asset Recovery Approach
Resale Recycling Donation Lease
Return Employee Purchase

• Audit
• Pack
• Planning

• Data destruction
• Sort and Refurbishment
• Asset tag removal
• Detailed Reporting

• Stringent controls over environmental liability
  and data security
• Detailed partner process audits, including
  downstream channels
• Maximized residual value
• Flexible disposition options remarketing,
  donation, recycling, destruction

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World Wide Asset Recovery Services View
No standard Services, Subject to Review Upon
Request
Free Consumer Recycling and available Asset
Recovery Services
Free Consumer Recycling Only, No Asset Recovery
Services
Asset Recovery Service Planned by late 2007
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Part 1 Environmental Partner Compliance
Framework for Responsible Recycling

• Corporate Beliefs
• Dells Environmental Guidelines
• Due Diligence
• Global Partner On-boarding Processes
• Contractual Partner Commitments
• Asset Recovery Services Agreement
• Sustained Compliance
• Ongoing channel audits

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1. Corporate Beliefs
Dells Recovery and Waste Disposition
Channels Environmental Guidelines established
June 2004, revised Dec 2005
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Framework for Responsible Recycling

• Corporate Beliefs
• Dells Environmental Guidelines
• Due Diligence
• Global Partner On-boarding Processes
• Contractual Partner Commitments
• Asset Recovery Services Agreement
• Sustained Compliance
• Ongoing channel audits

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Global Partner On-boarding Process
2. Due Diligence
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Framework for Responsible Recycling

• Corporate Beliefs
• Dells Environmental Guidelines
• Due Diligence
• Global Partner On-boarding Processes
• Contractual Partner Commitments
• Asset Recovery Services Agreement
• Sustained Compliance
• Ongoing channel audits

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3. Contractual Partner Commitments

• Dells Contract with all Environmental Partners
  (Dec 2005 updates)
• ISO14001 certified
• OHSAS18001 certified
• Right to audit at any time
• Liability and environmental insurance Proof of
  Insurance
• Data cleansing standards
• Stringent materials export requirements
• No prison labor
• Item level reporting
• Data disposition (certificates of destruction and
  / or data destruction)
• EPA Certificate of Disposal for all end of life
  materials

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Framework for Responsible Recycling

• Corporate Beliefs
• Dells Environmental Guidelines
• Due Diligence
• Global Partner On-boarding Processes
• Contractual Partner Commitments
• Asset Recovery Services Agreement
• Sustained Compliance
• Ongoing channel audits

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4. Dell Environmental Partner Compliance Review
Global Audit Partner Resources in virtually all
countries (with digital camera capabilities) One
standard audit protocol, trained and shared
consistently Dell regional collaboration on
shared protocol
Environmental Health Safety
Data Destruction Process

• License and permits
• Practices and training
• Environmental systems

• Personnel
• Facility
• Asset

• Pound for pound
• Waybills required
• Three levels of accountability

• Process
• Personnel
• Out of box audit

Financial Review by Dell Procurement
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Audit Process Sample Follow-up
Supplier Audits
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Ongoing Channel Audits
Failed Assets
Sold Assets
2nd Level
CRTs
Ferrous Metal
Precious Metals
Plastics
Circuit boards
Refurbished
XYZ Metals Chicago, IL
Plastics R Us Houston, TX
Doe Run St Louis, MO
XYZ Metals Chicago, IL
Noranda Nashville, TN
John Doe Lansing, MI
ABC Austin, TX
XXXX Inc Yuma, AZ
3rd Level
Global Standard Audit Protocols Siting and
General Operations Water discharge Data
destruction process and results Hazardous
materials and waste Storm Water
Discharge Emergency prevention Air
Emissions Final materials disposition Employee
safety Environmental Management Systems
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Related Regulations

• Roughly one third of customer respondents are
  unaware of environmental liabilities.
  Smaller corporations are
  less aware than large corporations.

• Resource Conservation and Recovery Act (RCRA)
• - Generation, Transportation and Management of
  Solid and Hazardous Waste
• Comprehensive Environmental Response Compensation
  Liability Act (CERCLA)
• - Investigation, Cleanup Liability with
  Hazardous Waste Contamination
• California Internet Security Law (CA S.B. 1356)
• - Data privacy
• Sarbanes-Oxley and HIPPA
• - Data privacy Medical
• Gramm-Leach-Bliley and HIPPA
• - Data privacy Financial service/customer
  information