PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR SERVICE DELIVERY DOMAIN

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PERFORMANCE IMPROVEMENT IN THE PUBLIC SECTOR
SERVICE DELIVERY DOMAIN

• Ms Y.E. Bacus
• Head of Department Community Safety and Liaison
• Presentation at the Public Service Week Launch,
• Durban City Hall.
• 30 June 2009

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POLICY IMPERATIVES

• NATIONAL CABINET LEKGOTLA
• STATE OF THE NATION ADDRESS
• PROVINCIAL CABINET INDABA
• STATE OF THE PROVINCE ADDRESS
• DPSA MTSF

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BACKGROUND

• Medium Term Strategic Orientation of the DPSA (
  from policy to implementation)
• Outputs and Impact Indicators (SDIP, IT)
• DPSAs Operational Strategy (integrated
  governance)
• Accountability Framework and Internal Controls (
  M E)

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FOCUS AREAS

• Alignment of Systems
• Integrated Planning
• Stakeholder Consultation
• Operational Strategy
• Outputs
• outcomes

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ALIGNMENT OF SYSTEMS

• E Government, ICT Programme, modernise government
• Departments must develop programs linked to
  Governments Priorities
• Alignment of National, Provincial and Local
  government systems of planning and outputs
• Provincial departments to be involved in the
  development IDPs
• Development and implementation of SDIP

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INTEGRATED PLANNING

• Macro-organisation of the State (enhanced
  governance service delivery)
• Provincial and Local Government to involve
  Non-State Organizations during strategic planning
• Develop programs responsive and underpinned by
  research findings

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Stakeholder Consultation

• Community Liaison
• Non Governmental Organizations
• Inter-governmental Relations
• International Relations
• Cluster focused consultation with communities

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Stakeholder Consultation

• Objectives
• Integrated mass focus
• Monitoring and Evaluation
• Improvement of Service Delivery through planning
• Managing the Public sector Image
• Accountability

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OPERATIONAL STRATEGY

• Facilitating Supportive Engagement
• Inter-sectoral Collaboration
• Integrated Governance
• Monitoring and Evaluation of the Public Service

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OUTPUTS

• Review governments system of public
  participation
• Promote the engagement of civil society in
  governance processes and policy implementation
• Strengthen the capacity of representative bodies
  by improving their research and support
• Intensify civic education
• Develop national compacts covering generic and
  specific issues

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OUTCOMES

• Education and skills for all
• Good Governance
• Caring and Humane Government
• Creating a new image for the new administration
• An inclusive government reaching out to masses,
  minorities and special groups
• A practical, measurable P O A for government

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Conclusion
All that we are is a result of what we have
thought Budha
ASK, BELIEVE, RECEIVE!