Management for paediatric nephrologists

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Management for paediatric nephrologists

• Dr Nick Plant, RMCH

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Overview

• General management structure
• Role of key players
• Clinical governance in management
• Complaints
• Dealing with a difficult colleague

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General management structure
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Clinical governance in management

• Critical incidents and managing risk
• Any examples?
• Reducing subsequent risk
• Blame culture minimising blame
• Audit structures, cycle, etc
• Research development

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Complaints

• This will happen to you
• Get company if family difficult
• PALS service complaints procedure
• Contemporaneous copious notes
• Involve MDU/MPS
• Review letter to family

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Dealing with a difficult colleague

• Notes of incidents, times, places
• Incompetence, drink, drugs, mental health issues
• Dont tackle face to face
• Discuss with a supervising consultant and/or
  mentor
• They will discuss with Clinical Director
• Trust procedure for such problems