The 7 days at

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The 7 days at x
Revised May 12 2002
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The 7 Days at XA Real POC

• This is a real story with the name(s) changed to
  protect the innocent
• Each step required only one or two technical
  people
• The plan changed during the work - this is real
  life and you must allow for it
• Planning for Problems Prevents Problems

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Mission at X

• Business Objectives
• Reduce MTTR and Operations Staff
• Focal Point Console with Ability to Zoom to
  Specific Systems
• Cross platform Scheduling
• Improve Competitive Position Thru New Services
• Online Services Availability Impacting
  Competitive Position
• Detect Network Faults Early and in the context of
  the Business/Enterprise
• SAP Rollout Quality Impacting Business
• Manage SAP as a Whole
• Failed Audit
• Need single Security Image Across MVS, Unix, NT

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Mission at X

• Business Objectives
• Focal Point Console with Ability to Zoom to
  Specific Systems eliminate consolitis, improve
  MTTR
• Detect Network Faults Early and in the context of
  the Enterprise improve MTTR
• Manage SAP as a Whole focus on mission critical
  application as a process
• Single Security Image Across MVS, Unix, NT
  reduced admin, enhanced security
• Cross platform Scheduling reduced admin/errors

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Technical Deliverables

• Unicenter TNG 2d and 3d Workstations
• Enterprise Management Event Focal point console
• SSO Server on Unix
• Unicenter 1.1 and 1.5 on Unix
• Unicenter 2.x on NT
• Unicenter v1 on Novell
• Polycenter on VMS

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5
4
1
Automation Point
MVS
Polycenter
DEC UNIX
2
NT 2D
HP UNIX
AIX
NT SQL
SUN Solaris
3
NT Agent
OS/2
6
NT SAP
UNIX SAP/R3
Novell
Novell
Novell
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Hardware to manage

• 4 Unix servers
• 4 NT servers
• 3 Novell LANs
• VMS systems
• MVS SAP R2
• SAP R3 on Unix

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Before We Start

• Verify kits received
• Verify correct media
• Scan (again) for key customer issues
• Check STARTRAK for fixes and test fixes
• Verify licenses are available
• Wrong Unix release, no OS on main server, wrong
  media shipped, needed patches

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Milestones and Process

• Stepwise Implementation with Deliverables
• Daily CA Internal Show and Tell
• Nightly Meetings to Adjust Staffing/Plan

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The 7 Step POC at X

• Unix Focal Point Event Console
• NT Control Event
• Novell LAN Integrator Event
• Polycenter VMS Integration
• Cross Platform Scheduling with Mainframe
• SAP/R3
• Demo

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Discover Customer Network

• Connect to TCP/IP Network
• Needed Community Name for Router
• DNS Address
• Determine Subnets to Discover
• DNS synch issues, bad WINS, no one knew community
  name, lab could not see network originally, IP
  address changed during project

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1 UNIX Focal Point Event Console
Focal Point Console

• Unix sysadmin would not give root acess

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2 Add NT Use NT As Console
NT
2D
AIX
SQL
NT
NT

• Wins and /etc/hosts did not match

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3 Add Novell
NT
Novell
Novell

• Novell downlevel, needed to apply maintenance

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4 Add Polycenter
DEC VAX
NT

• Trouble finding client contact with VAX access

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5 Add MVS OPS/MVS Cross Platform Scheduling
NT
Automation Point
MVS

• MVS change control process added delay

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6 SAP/R3
NT
SAP/R3
UNIX

• SAP guru needed resold on solution

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7 Demo

• 1 Unix Focal Point Event Console
• 2 NT Control Event
• 3 Novell LAN Integrator Event
• 4 Polycenter Integrator
• 5 Cross Platform Scheduling with Mainframe
• 6 SAP/R3
• 7 Demo

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5
4
1
2
3
6
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The 7 Days at XA Real POC

• Did steps as islands to extent possible
• Each step required only one or two technical
  people
• The plan changed during the project - this is
  real life and you must allow for it
• Build on success
• System integration testing do not forget and do
  not underestimate problem potential
• Client had changed the environment as we went so
  day 1 and 2 stuff stopped working - twice