Understanding Human Behavior

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Understanding Human Behavior

• Chapter 1

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Human Behavior Why bother trying to understand
it? And

• Why cant everyone just learn to get along with
  me?

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We all want two things from life

• Happiness and Success
• Whats the one common denominator to success and
  happiness?

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Knowing how to do a job is not the key to
success...

• It is more important to know how to work with
  people.

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What is the key to success?

• IQ versus EQ
• Is there a career where success is completely a
  matter of technical skill?

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The History of People Management

• Machiavelli taught management through
  manipulation (1469-1527)
• People are lazy, and self-centered and you have
  to trick them into working
• People of lower status are subservient

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Larry EllisonCEO of software giant Oracle Corp.
People stay at Oracle because they are well paid
and fear recrimination.
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The Scientific Approach

• The late 1800s brought the Industrial Revolution
• There was one best way to do a job
• Scientific methods and math formulas could solve
  peoples problems

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The Hawthorne Effect

• Paying attention to workers needs affects
  output.
• Social and psychological factors play important
  roles in worker productivity.

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Human Relationists found

• People are motivated by many factors, not just
  pay
• Employees have feelings and attitudes that affect
  their work
• People are not machines

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Human Relationists found

• Informal workgroups affect performance
• Workers like and need to participate in decision
  making
• Communication channels should flow down, up and
  horizontally

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The Behavioral Movement

• Expanded role of manager
• Managers became more people focused
• Incentives and sources of motivation were studied

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The Behavioral Movement

• Supervisors learned they needed communication
  skills
• Managers now had to handle conflict and change
• Employees treated more as equals and informal
  relationships started

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Management Theory Today

• The Systems Theory Approach every system has
  input, transformation and output
• Ripple effects

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The Contingency Approach

• No two situations are exactly alike.
• With each event, you size up the situation and
  choose the best course of action

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The Quality of Work Life Approach

• Seeks to make work productive as well as
  satisfying to workers
• Quality Circles

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Self-Directed Workgroups (SDW)
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Caring and Trust

• The bottom line in
• Human Relations today.

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Herb Kelleher of Southwest Airlines

• He doesnt put making a profit first or put
  customers first so who comes first?

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To lead yourself,use you head.To lead
others,use your heart.