Four Stages of Burnout

1
Four Stages of Burnout

• Physical, Mental Emotional Exhaustion
• Shame Doubt
• Cynicism Callousness
• Failure, Helplessness Crisis

2
Disarming A Critical AggressorSkills and
Strategies

• Distinguish Reaction and Response
• Distinguish Evoke and Provoke
• Replace Blaming Yous with Affirming Is
• Learn to Metacommunicate
• Does the Critic Have an Agenda?
• Take a Time Out
• Verbal Nonverbal Mix of Strategies
• Stressdoc_at_aol.com
• www.stressdoc.com

3
Four Faces of Anger
Constructive Destructive
Purposeful
Spontaneous
4
Four Faces of Anger
Constructive Destructive
Purposeful Assertion
Spontaneous
5
Four Faces of Anger
Constructive Destructive
Purposeful Assertion Hostility
Spontaneous
6
Four Faces of Anger
Constructive Destructive
Purposeful Assertion Hostility
Spontaneous Passion
7
Four Faces of Anger
Constructive Destructive
Purposeful Assertion Hostility
Spontaneous Passion Rage
8
Using I Messages Effectively

• I I Expression of Your State
• D Describe the Problem
• E Explain Effects Expectations
• A Acknowledge and Ask for Input
• L Listen, Learn and Let Go

9
Stages of Grief

• Shock Denial It Cant Happen Here
• Fear, Shame, Panic Oh God, What Do I Do Now?
• Rage Helpless How Dare They or How Could
  They?
• Guilt Ambivalence Damned If You Do or If You
  Dont
• Focused Anger Let Go Freedom and Lemonade
• Exploration New Identity Now You Can Just
  Do It
• Acceptance Glass Is Half Empty and Half Full