Training

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Training Certification Achieved with Blended
Learning

• Presented By
• Brenda Williams, FPL
• Susan Gilbert, Apogee Interactive

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FPL and Study-Center.com

• About FPL
• Drivers for decision to use Study-Center
• Process used to implement the training
• Audience and feedback
• Success with the Study-Center
• Next Steps

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• Florida Power Light
• a premier utility
• FPL Energy
• disciplined wholesale power generation business
• FPL FiberNet
• wholesale supplier of fiber optics

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Largest Electric Utility in Florida
Serves half the state
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Customer Growth
2.4 growth in 2002
of customer accounts(millions)
Added 4 millionth acct. in 2002!
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A Diverse Fuel Mix(2002, based on kwh
generation)
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Coal
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Natural Gas
Purchased Power
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Oil
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Nuclear
Record year for power from nuclear plants
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FPL and Study-Center.com

• What were the drivers for FPL using Study-Center?
• Interested in expanding training medium to
  include internet-based
• Ability to reach more people in shorter period
• Can access training during down times
• Offered certificates
• Refresher / updates
• Already had partnership with Apogee
• Apogee support available to troubleshoot problems

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FPL and Study-Center.com

• What was the process?
• Buy-in critical
• Met with managers to sell the benefits.
• Presented the benefits to the supervisors at
  their quarterly meeting. Demonstrated how the
  Study-Center worked.
• Selected dates and placed them on training
  calendar.
• Worked with Apogee and IM to modify the
  enrollment process. (Self enrollment for
  students. Provided list of supervisors to Apogee
  ).

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FPL and Study-Center.com

• The audience and what courses were offered
• Piloted use of Study-Center in 2000 with about 20
  C/I reps
• Fundamentals of Electricity
• Course now required for all new reps
• Introduced 5-course Residential Series first
  quarter 2002
• Apogee worked with FPL focus group
• Courses tailored to FPL environment

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FPL and Study-Center.com

• 280 Residential Energy Services Reps
• 12 RES Supervisors
• All reps required to take all courses
• Fundamentals of Electricity 4-6 hrs
• Energy Systems Fundamentals 2-4 hrs
• HVAC in Warm Climates 2-4 hrs
• Water Heating, Laundry Pools 2-4 hrs
• Appliances, Lighting Power Quality 2-4 hrs
• 800 Seats purchased in 2002

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Benefits to FPL

• Blending of e-Learning with classroom training
• Update employees on new technologies and
  refresher skills
• Provides course completion documentation
• Allows employees access 24 / 7
• Supervisors Summary Report
• Link to department web site

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FPL and Study-Center.com

• Next Steps
• Continue to offer the courses to new
  representatives
• Promote availability of Reference Library
• Add Situational Spanish to course offering

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Some customization upfront

• Meeting with Supervisors interested parties
• Removed irrelevant topics
• Added emphasis and new material

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Unique Blended Approach

• Supervisors orchestrated the training
• Some held competitions
• People worked together, helped each other

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5 Day Course Becomes eLearning
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Sample Module
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Learning Objectives and Objects
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Objectives in Behavorial Terms
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Motion Drives Home Key Points
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Sporatic Quizzes

• Reinforce Key Learning Objectives
• Link Back to Information
• Break up the Material
• Maintains Interest
• Assures Improvement in Scores and Accomplishment
  of Learninoratic Quizzes

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Courses Pre-Test Final Course Advisor Evaluation
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Analysis of Results
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Data is telling!
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Data of fun to analyze
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19 Supervisors, average 12 reps each
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In Summary

• eLearning is coming to the energy industry
• Best foothold where training is required
• Creating ongoing reference library valuable
• People like ability to go at their own pace
• Works best when utility and vendor really engage
  in the challenge