Achieving Excellence Through Better Integration of Services

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Achieving Excellence Through Better Integration
of Services
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Achieving excellence through Better Integration
of services

• Identify local support services
• Working your connections
• Develop collaborative relationships
• Maximising linkages

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Identify local support services

• Parents - associations, schools, Child Care
  organisations
• People with a disability - Carers, specialist
  intervention and support services
• Mature Age Self Help Group services funded by
  DEWR in 10 regions throughout Australia

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Working your connections

• Tapping into services provided by other community
  or government tiers eg DEST programmes Youth
  (NAAP), Mature age (BITES), NACs
• JNMs don't need to be specialist (need to be
  experts in accessing specialist provider
  services)
• Raise awareness of complementary programme or
  other providers in the local area

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Complementary Programmes

• There are currently 72 complementary programmes
  listed in EA3000, to which JNMs can refer job
  seekers.
• Some would be useful for any job seeker
• Some target specific groups, e.g. indigenous,
  mature aged, youth or people with a disability
• Complementary Programmes can help job seekers
  become job ready or find work

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Career Planning Programme

• 4 hour course to help job seekers make
  appropriate and realistic career choices
• Course providers will come to a JNMs premises to
  deliver the course if the JNM can arrange a group
  of participants
• All job seekers could benefit from this advice,
  particularly those in Transition to Work or Job
  Search Support

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Language, Literacy and Numeracy

• Language, Literacy and Numeracy Programme (LLNP)
• Provides training for job seekers whose skills in
  these areas is below the standard considered
  necessary for full time employment or further
  education
• Almost all job seekers are eligible to
  participate
• Participants who are on income support are also
  paid a 20.80 per week Language, Literacy and
  Numeracy Supplement
• See also the Adult Migrant Education Programme
  (AMEP), which offers similar assistance to
  migrants

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Workplace Modifications Scheme

• Financial assistance to lease, hire or purchase
  workplace modifications for people with a
  disability
• Can be used to overcome barriers to employment or
  to enable a worker to perform at their full
  potential or maximise their income
• Available for job seekers with a disability in
  ISca or Disability Open Employment Services

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Further information

• The most up to date information about
  complementary programmes is always in the
  Complementary Programmes application in EA3000
• The application can be used to find programmes by
  location and target group
• DEWR welcomes feedback about how to improve links
  between Job Network and other programmes

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Develop collaborative relationships

• Work closer with DOES providers to meet job
  seeker intervention needs
• Work closer with NEIS providers
• Meet employer demands for skilled labour between
  both JPOs and JNMs
• Work with CWCs and encourage volunteering to WfD

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What happens to job seekers 3 months after they
were placed with the Job Placement service?

• Positive Outcome Employment, Education or
  Training

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Developing Collaborative Relationships-Job
Placement

• Typical JNM claim footprint
• 53 of all placements are FOE (no fee)
• Benefits of building relationships with JPLO
• Case Study National Model

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Developing Collaborative Relationships-Job
Placement
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Developing Collaborative Relationships-Job
Placement
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Developing Collaborative Relationships-Job
Placement
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Developing Collaborative Relationships-Job
Placement
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Developing Collaborative Relationships-Job
Placement

• Benefits (JNM)
• Increased Access to Jobs/ Employers
• Short Term Placements Part of JSP
• Long Term Placements
• Interim Outcome Fees
• Star Ratings

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Developing Collaborative Relationships-Job
Placement

• Local Arrangements
• Ad-hoc
• Dependant upon one or two consultants
• Often do not stand the test of time

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Developing Collaborative Relationships-Job
Placement

• National Model
• National JNM with National JPLO
• Similar size organisations outlets similar
  catchment areas

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Developing Collaborative Relationships-Job
Placement

• National Model contd
• Formal agreements (MoU and Deeds of Agreement)
• KPIs agreed
• Relationship Managed

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Developing Collaborative Relationships-Job
Placement

• Key Points of agreements
• JP fees to JPLO, ISca etc to JNM
• Service arrangements
• JNM to better screen
• reference check
• only refer job ready for permanent jobs JPLO
  reputation issue

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Developing Collaborative Relationships-Job
Placement

• Key Points - cont
• JPLO provides access to permanent jobs
  employers trust issue
• JPLO help build work history for JNM job seeker
  using Labour Hire
• Ongoing support for job seeker to obtain 13 26
  week outcomes JNM and JPLO

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Developing Collaborative Relationships-Job
Placement

• Benefits
• Increase in 13 week outcomes
• JPLO better placed to respond to their employers

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Developing Collaborative Relationships-Job
Placement

• Benefits contd
• JNM able to use Labour Hire to build recent work
  history
• Better network helps both organisations deal with
  issues

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Developing Collaborative Relationships-Job
Placement

• Pilot Programme
• Trialled in a couple of local offices
• Reviewed regularly
• Teething issues resolved
• Working relationship enhanced
• Hard work and commitment from the top
• Rolled out State by State

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Achieving Excellence for Complementary Programmes

• JOB NETWORK MEMBERS
• COMMUNITY WORK COORDINATORS
• and the
• WORK FOR THE DOLE PROGRAMME
• What Works Well and Why

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• COMMUNICATION!
• COMMUNICATION!
• COMMUNICATION!

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AND WHAT DO JOB SEEKERS THINK ABOUT THEIR
PARTICIPATION IN WORK FOR THE DOLE??? In 2004-05
85.4 of participants surveyed through DEWRs
Post Programme Monitoring (PPM) survey indicated
that they were either satisfied or very satisfied
with the overall quality of the assistance and
service they received during their participation
in the programme
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STRONG RESULTS! for the year ending March
2005 OUTCOMES ACHIEVED 3 MONTHS POST WFD
Source The Post Programme Monitoring Survey
conducted three months after job seekers cease
assistance.
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• Keep job seekers well informed and motivated by
• promoting the benefits of gaining on the job
  work experience in areas of vocational
  interest
• promoting and reinforcing benefits of WfD to job
  seekers through all stages of their
  participation in the programme before, during
  and after placements
• emphasising the personal, social, vocational
  and economic outcomes of participation in WfD
  for job seekers and
• promoting Training Credits.

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• AND WHY IS IT WORKING
• job seekers become job ready and motivated
• their self esteem and self confidence increases
• they regain and develop social skills
• personal development and communication skills
  increase
• they obtain community connections potential
  employers
• WfD is a supportive and nurturing programme
  addressing and targeting the needs of job
  seekers