WCET LAAP Project

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WCET LAAP Project

• Beyond the Administrative Core
• Creating Web-based Student Services for Online
  Learners

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WCET LAAP Partners

• Kansas State University
• Kapiolani Community College (HI)
• Regis University
• SCT

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Proposed Outcomes

• Institutionally Developed Solutions
• Commercial Package of Services
• Guidelines for Developing Services
• Case Studies Tracking Implementation of Web-based
  Services

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Project Timeline

• Three-Year Project (2000-2002)
• Year One--Assessment and Planning
• Year Two--Design and Development
• Year Three--Implementation and Evaluation

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The Administrative Core

• Admissions
• Registration
• Financial Aid
• Student Accounts
• Course/Program Catalog Schedule of Classes

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Beyond the Administrative Core

• Communications Suite (Individual and Group)
• Student to Student
• Faculty to Student
• Faculty Staff to Faculty Staff
• University to Student
• Student Communities Suite
• Student Activities (Recreation, Leadership,
  Academics, Religion Spirituality)
• Special Services for Population Segments
  (Minority, International, Veteran, Alumni, Greek,
  etc.)
• Assumptions
• Trends
• .Growth in the adult learner population will
  continue to outstrip the traditional 18-22 year
  old student population.
• .The adult student is a more savvy consumer with
  higher expectations for products, services, and
  quick response.

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Beyond the Administrative Core

• Academic Suite
• Academic Advising
• Academic Counseling
• Assessment and Testing (Diagnostic, Placement,
  Academic)
• Bookstore
• Library
• Library
• Remediation Services
• Retention Services
• Technical Support
• Tutoring (Individual and Group)
• Personal Services Suite
• Counseling (Personal)
• Career Counseling Placement Services
• Ethical Legal Services

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Beyond the Administrative Core

• Academic Suite (continued)
• Remediation Services
• Retention Services
• Technical Support
• Tutoring (Individual and Group)
• Services for Students with Disabilities

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Beyond the Administrative Core

• Personal Services Suite
• Counseling (Personal)
• Career Counseling Placement Services
• Ethical Legal Services
• Financial Planning (Budgeting, Banking, Loan
  Credit Card Management)
• Health Services
• Orientation
• Student Communities Suite
• Student Activities (Recreation, Leadership,
  Academics, Religion Spirituality)
• Assumptions
• Trends
• .Growth in the adult learner population will
  continue to outstrip the traditional 18-22 year
  old student population.
• .The adult student is a more savvy consumer with
  higher expectations for products, services, and
  quick response.
• Younger students are more technology savvy and
  will benefit from services initially designed for
  the adult consumer.

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Beyond the Administrative Core

• Student Communities Suite
• Student Activities (Recreation, Leadership,
  Academics, Religion Spirituality)
• Student Population Segments (International,
  Minority, Veteran, Alumni, etc)

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Old Process
New Process
Auto Transaction
Self Help
Generalist
Specialist
Student Service Processes (Robert Kvavik, 1998)
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Models
 
Shifting Student Services Model   Martha Beede
Darlene Burnett, The Compelling Case for Change,
Planning for Student Services Best Practices
for the 21st Century, p. 9. Society for College
and University Planning, Ann Arbor, Michigan,
1999.
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Partners Focus

• Kansas State University--Academic Advising
• Kapiolani Community College--Orientation Skill
  Set Tutorials
• Regis University--
• SCT--

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Early Observations

• Most educators agree that student services play
  an important role in higher education. What this
  means is not clear!
• Both online learners and traditional classroom
  students want to access student services via the
  Web.
• The Web offers an unprecedented opportunity to
  develop an integrated set of student services
  designed from the students point of view-- which
  is not necessarily congruent with the
  institutions structure.

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Early Observations

• Weaving a web of student services requires a
  holistic vision developed by a cross-functional
  rather than a silo team that might just
  Web-enize current practices.
• Student Information Systems (SIS) and portals
  play key roles in the development of Web-based
  student services.
• Institutions must focus first on WHAT a new
  Web-based service should do. The HOW (technology
  solution) should enable not define this vision.

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Early Observations

• Distance education--once an adjunct activity of
  the campus--is coming into the mainstream. This
  is affecting campus structures and how student
  services fit into them.
• Technology must enhance not replace the human
  touch.

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Challenges

• Limitations in IT staff time and expertise in the
  development phase.
• Insufficient funds for technology purchases and
  their implications (e.g., training
  maintenance).
• Realistic staff support for a learning anytime
  anywhere environment now and in the future.
• Willingness to think differently.
• Turf.
• Intellectual property.
• Time.

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WCET LAAP Project

• For more information, see www.wiche.edu/telecom/Pr
  ojects/laap/index.htm