BUSINESS IMPACT ANALYSIS

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BUSINESS IMPACT ANALYSIS

• FROM BEGINNING TO END

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The Business Impact Analysis

• What is it?
• Plan for Success
• Collect True Data
• Analyze Document the Impacts
• Obtain Acceptance

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The Business Impact Analysis
WHAT IS IT?
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WHAT IS IT?

• Prevention or Recovery? The Risk
  Assessment The Business Impact Analysis

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WHAT IS IT?

• What is a Disaster?A disaster is a sudden
  unplanned calamitous event that creates an
  inability on an organizations part to provide the
  critical business functions for some
  predetermined period of time and which results in
  a great damage or loss.

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WHAT IS IT?

• Why do an Business Impact Analysis? To
  establish the organizational value of each
  business unit or resource as they relate to the
  functioning of the total organization. To
  provide the basis for identifying the critical
  resources required to develop a business recovery
  strategy. To establish the timely order or
  priority for restoring the functions of the
  organization in the event of a disruption.

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WHAT IS IT

• Who is responsible for recovery?
  Responsibility for continuity of a business
  function in the absence of a critical resource
  (e.g., phone, mail, electricity, or information
  processing) rests with the user of the
  resource. Responsibility for the recovery of
  the critical resource rests with the provider of
  the resource.

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WHAT IS IT?

• The Business Continuity program

Phase ONeeds Assessment Risk Assessment
Phase IBusiness ImpactAnalysis
Phase IIRecovery Strategy
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WHAT IS IT?

• The Business Continuity program

Phase IIIContinuity Plan
Phase IVImplementation
Ongoing Maintenanceand Exercising
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WHAT IS IT?

• The Business Impact Analysis Project Project
  Planning Data Collection Data
  Analysis Findings Report Acceptance

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THE BUSINESS IMPACT ANALYSIS
PLAN FOR SUCCESS
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PLAN FOR SUCCESS

• Agency Commitment To Purpose To
  Approach To resources To Time

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PLAN FOR SUCCESS

• Agency CommitmentTo Purpose Identify
  Criticality of Business Functions
  Identify Impact of Disruptions Identify
  Impact of Disruptions Over Time Identify
  Critical Dependencies Identify Critical
  Resources

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PLAN FOR SUCCESS

• Agency Commitment To Approach Data
  Collection Data Analysis Project Plan

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PLAN FOR SUCCESS

• Agency Commitment To Resources Project
  Sponsor Project Manager Project Team
  Project Participants

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PLAN FOR SUCCESS

• Agency Commitment To Time Overall
  Project Project Manager Project Team
  Project Participants

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PLAN FOR SUCCESS

• Demonstration of Agency Commitment Policy
  Statement Directive Memorandums Budget
  Approval Verbal Endorsement

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PLAN FOR SUCCESS

• Key Project Personnel Project Sponsor
  Project Participants Project Coaches
  Project Managers Project Team

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THE BUSINESS IMPACT ANALYSIS
ON TARGET
COLLECT THE TRUE DATA PART ONE
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COLLECT THE TRUE DATA!

• Identify Participants Credible
  Spokesperson Represents Functional Area
  Highest Organizational Level

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COLLECT THE TRUE DATA!

• Determine Approach Interview
  Questionaire ( Yes / No questions)
  Combinations

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COLLECT THE TRUE DATA!

• Design the System Objective To ensure an
  accurate, consistent and complete approach to the
  data gathering.

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COLLECT THE TRUE DATA!

• Design System DISCUSSION TOPICS Business
  Units Mission Primary Service Objectives
  Organization Dependencies

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COLLECT THE TRUE DATA!

• Design System DISCUSSION TOPICS Impacts
  from Disruption Over Time - Service
  Objectives - Financial - Legal and
  Regulatory - Customer Service - Other
  Functions Impacts for Impact Mitigation

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COLLECT THE TRUE DATA!

• Design System Interview Approach Develop
  Interview Guide Train Interviewers
  Validate

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COLLECT THE TRUE DATA!

• Design System Questionnaire Approach
  Design Questionnaire Develop the Data
  Analysis Develop Instructions Validate

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COLLECT TRUE DATA!

• Conduct Data Collection Prepare
  Participants Collect Data Validate
  Results

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COLLECT THE TRUE DATA!

• Prepare Participants Issue memorandum
  Conduct Formal Presentation Distribute
  Questionnaire

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COLLECT THE TRUE DATA!

• Validate Results Questionnaire approach
  Review for Consistency Identify Missing
  Information Identify Red Flags
  Correlate with Second Source Follow up
  Interview

RED FLAG
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COLLECT THE TRUE DATA!

• Validate Results Interview Approach
  Organize Interview Notes Identify Missing
  Information Prepare Summary Notes
  Confirm Results in Writing

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COLLECT THE TRUE DATA!

• Plan The Data Collection Identify
  participants Determine Approach Design
  System

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THE BUSINESS IMPACT ANALYSIS
ON TARGET
COLLECT THE TRUE DATA PART TWO
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COLLECT THE TRUE DATA!

• Conducting the Interview
• What Have We Learned?
• The Next Steps

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CONDUCTING THE INTERVIEW

• TIME Schedule 1 ½ to 2 hours Arrive on
  Time! Re-Verify time available Manage
  to meet objectives
• Participants Allow Staff participation
  Focus on primary Participant.

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CONDUCTING THE INTERVIEW

• The Interview Conduct interview in
  conversational manner Ask open ended
  questions Allow Participant (s) to respond
  Maintain control to ensure adequate
  coverage of topics

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THE BUSINESS IMPACT ANALYSIS
ANALYZE DOCUMENT THE IMPACTS
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ANALIZE AND DOCUMENT THE IMPACTS!

• Data Analysis Impacts form disruptions over
  time Critical Dependencies

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ANALYIZE DOCUMENT THE IMPACTS

• Impacts Quantitative Losses or
  extra expenses that are quantitative into
  financial terms (I.e., dollars)
  Qualitative Intangible or operational
  impacts that are not quantifiable into
  financial terms

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ANALYZE DOCUMENT THE IMPACTS

• Critical Dependencies Communication
  Information Processing Personnel
  Communications Equipment Facilities
  Other Organizational Functions Vendors

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ANALYZE DOCUMENT THE IMPACTS

• Findings ReportProvide management the
  appropriate information to develop or modify
  existing recovery strategies based on business
  impact. Document the Project Process
  Summarize Business impacts Identify
  Conclusions Recommendations Define the
  Next Step (s) or Actions

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THE BUSINESS IMPACT ANALYSIS
OBTAIN ACCEPTANCE
Acceptance
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OBTAIN ACCEPTANCE!

• OBTAIN MANAGEMENT BUY-IN AND APPROVAL TO PROCEED
  TO THE NEXT STEP!

APPROVED
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OBTAIN ACCEPTANCE!

• The Next StepDevelop A Business Recovery
  Strategy Determine Resource Requirements
  Evaluate Recommend Recovery Strategy
  Investigate Recovery Design Alternatives
  Validate Feasibility of Findings Develop Cost
  Implementation Plan

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QUESTIONS?Joe.healy_at_state.mail.ar.us682-4903
B. I. A.
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REFERENCE

• BPELANT_at_cs.com