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Proven New Approach Efficient IT through
End-user Based IT Management
June 28, 2006
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Topics

• About PremiTech
• Customer Performance Pains
• End-User IT Experience Management
• Performance Guard Architecture
• Solutions and customers

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Who Is PremiTech?
Founded 1999
Privately held
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Customer Pains accodring to Forrester

• Real user monitoring is the preferred source for
  collecting this information

• 74 of issues are reported by the end-user
  through the service desk, and are not detected by
  datacenter management solutions
• It takes an average of 6 service desk calls to
  identify the problem owner

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What the industry say
A new 3rd generation of performance management
solutions An effective infrastructure management
strategy must include a verification of actual
results. At the end of the day, all the system
management products used have a single goal
making sure that the application is delivered at
the right time and with the right performance
level. Monitoring what happens at the end user
level is the ultimate judge of whether IT does a
good job or not. November 5, 2004 - Managing
Performance From The End User Perspective Passi
ve solutions dominate the market December 15,
2006, Managing IT From The End User Perspective
in 2006
Jean-Pierre GarbaniVice President, Forrester
Group
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Customer pains according to PremiTech customers

• Our end-user based IT management clients have
• solved pains including
• Performance and Capacity Management
• A Global Top 5 transportation group use real
  end-user data to predict and plan capacity,
  application upgrade and new application
  deployment in the most efficient way. Savings
  1m a year
• Performance Tuning
• A Global Top industrial automation manufacturing
  group use real end-user data to resolve
  application performance across continents in
  minutes. Savings 250k the first month in
  network optimization
• IT Issue Resolution
• A regional European hospital group use real
  end-user data to pinpoint performance issues
  between their application hosting and network
  groups. They had no alternative to resolve the
  issues and prevented having to move their entire
  IT outsourcing strategy.

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Drivers for End-user Based IT Management
Network
End-users
Servers
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IT Management Approaches
Network
End-users
Servers
Configuration based
Monitor based
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Vision for End-user based IT Management

• Performance Guard will become the de-facto
  standard for end-user based IT Management.
• End-user experience will become the default
  method to monitor end-to-end IT performance
  Management
• Performance Guard is the only enterprise class
  solution capable of augmenting enterprise
  management solutions with this new 3rd generation
  end-user perspective.
• Performance Guard delivers unprecedented
  capability spanning from CIO dashboards to
  individual device performance information. This
  is used for Performance Management and Tuning,
  Capacity Planning and Issue Resolution all
  within the same solution.

Monitor all users and all services they consume
in real-time
CIO end-to-end Dashboard
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Unique patented archiecture makes it possible
Outsourced Clients
Outsourced services
Monitor all end-users activity with all sytems
in realtime
Datacenter Configured Management
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Performance Guard 5.0 and 5.1 (FY06 releases)

• End-to-end Performance Monitoring Dashboard

Custom
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Main new Features in Performance Guard 5.0 / 5.1

• End-to-end Performance Monitoring Dashboard
• Application, Location and Performance Views
• Custom Graphical mapping view
• Applications
• Wizards for pre-identification of 15 enterprise
  applications
• Self-learning performance baseline setting
• Mid-tier Focus on Citrix
• Wizard for advanced Citrix session setup and
  extended Citrix monitoring and reporting in
  groups
• Enterprise Management
• Integration interface for alarms and
  notifications into management frameworks
• Enterprise Class Platform
• Performance Guard Self monitoring
• Support multiple instances on SQL Server
• Enhancements on Oracle Server

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Customer IT Performance pains we address

• Performance and Capacity Management
• A Global Top 5 transportation group use real
  end-user data to predict and plan capacity,
  application upgrade and new application
  deployment in the most efficient way.
• Performance Tuning
• A Global Top industrial automation manufacturing
  group use real end-user data to resolve
  application performance across continents in
  minutes.
• IT Issue Resolution
• A regional European hospital group use real
  end-user data to pinpoint performance issues
  between their application hosting and network
  groups. They had no alternative to resolve the
  issues and prevented having to move their entire
  IT outsourcing strategy.

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Who We Do It For