TNMP REP Relations Introduction Allan Burke REP Relations Manager

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TNMP REP RelationsIntroductionAllan BurkeREP
Relations Manager
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REP RELATIONS GROUPOrganization Chart
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REP RELATIONS GROUPResponsibilities

• Field Operations Representative (OR)
  Training
• Load Profiling / Annual Validation
• Pole Contact Billing
• Software Testing
• IDR Meter Threshold Monitoring

• Transaction Mgmt. / Data Repair
• Fee Disputes
• Complex Billing
• Historical Usage
• Fee Disputes / REP Payment Inquiries

• Critical Care Updates
• Disconnect / Reconnect Issues
• Weather Moratorium Notification
• Safety Net / Priority Move-ins

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REP RELATIONS GROUPFee / Invoice Disputes
? E-mail form to dispute_at_tnpe.com ? TNMP will
investigate issue ? Form will be sent back to
requesting REP with resolution ? Cancel /
Rebill if necessary
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REP RELATIONS GROUPHistorical Usage Request
? Fax signed Letter of Authorization form to
972-318-0138 Attn Historical Usage
Request ? Or e-mail electronic signed LOA to
loa_at_tnpe.com ? TNMP will respond to requests
within 5 business days ? Call 409-941-0184
for any questions
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REP RELATIONS GROUPSafety Net / Priority Move-in
Safety Net Used when 814-05 is not received by
the REP the day before a move-in is
scheduled Send Safety Net requests to
safetynet_at_tnpe.com No charge - Dont Abuse!
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REP RELATIONS GROUPSafety Net / Priority Move-in
Priority Move-in ? Received by 1 p.m., 15
priority fee is added to the normal move-in
fee of 25 (40 total) and move-in is
guaranteed for that day ? Received after 1 p.m.,
15 priority fee will guarantee next-day
service (40 total fee) or 130 will guarantee
same-day service ? Send requests to
priority_at_tnpe.com ? After-hours requests need to
be called into TNMP Call Center
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REP RELATIONS GROUPSafety Net / Priority Move-in
Form
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Critical Care Customer Updates
? Fax signed Critical Care Eligibility Forms to
972-318-0138 Attn Critical Care
Request ? Or e-mail electronic signed form to
mprelations_at_tnpe.com ? TNMP will update our CIS
system or notify REP and customer of denial
of request within 5 business days ? Call
409-941-0184 for any questions
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Contact TNMP
? For service order requests, outages or other
field- related information, please call
1-888-866-7456 ? For REP Relations group issues,
please call 1-409-941-0184 or e-mail
mprelations_at_tnpe.com ? For Escalation issues,
please call Allan Burke at 1-817-377-5586
office, 1-817-721-1007 cell or e-mail
aburke_at_tnpe.com
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Questions?