Endpoint Management from Clients to Servers

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Endpoint Management from Clients to Servers
Sergey Miltsyn Symantec System EngineerTBILISI,
GEORGIAMailto Sergey_Miltsyn_at_symantec.com

• Altiris Total Management Suite

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Discussion Points

• Quantifiable business objectives outcomes
• Strategic IT Spending
• The foundation of achieving IT business goals
• Managing change to accelerate the value of IT
• Improving security through integration
• Q A

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Quantifiable Business Outcome
Increase quality reduce costs
Meet compliance demands
Gain visibility control
Standardize IT infrastructure
Automate manual processes
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Increase Quality Reduce Costs

• State of Colorado gt Saved 125,000 in technician
  time, 140,000 in lost productivity time, 7000
  hours in migration time
• Wayne Dalton gt Reduced ticket (incident)
  resolution time from hours and even days to
  minutes
• i2 Technologies gt Improved employee productivity
  by better matching assets to project requirements
  (i2 Technologies)
• AMCORE Financial gt Reduced travel expenses by 70
  percent and can locate every piece of equipment

• Meet SLAs and reduce operational costs
• Reduce deployment failures
• Improve quality of service
• Reduce hardware and software support costs

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Gain Visibility Control

• GM Brazil gt Reduced annual software license
  expenses by 44 percent within 45 days, equaling a
  1,000 percent ROI
• Reed Smith gt Reduced inventory time from one
  month to minutes
• SkyWest Airlines gt View asset information within
  help desk environment to quickly diagnose issues
• AMCORE Financial gt Create precise future IT
  budgets and maintain compliance
• i2 Technologies gt Improved decision making and
  help desk support through better visibility into
  end user's software assets

• Discover IT assets, increase accountability
• Leverage a centralized CMDB to reduce the risk
  associated with change
• Increase IT infrastructure ROI and develop
  accurate budgets
• Reduce cost and complexity of maintaining
  multiple integration points
• Server consolidation
• Consolidate software license agreements

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Standardize IT Infrastructure

• HealthNow gt Increased datacenter staff
  productivity by 200 percent through standardized
  deployment
• Microsoft MSN gt Reduced time to build servers
  from 6 hours to 10 minutes and eliminated server
  build discrepancies
• Triple S gt Reduced migration time by 85 percent
• Horizon gt Improved software delivery success rate
  60 percent to 90 percent
• US Air Force gt Responded to new hardware imaging
  requests in 88 percent less time

• Standardize desktop configuration
• Standardize server operations
• Prevent software conflicts through application
  standardization
• Reduce the risk associated with desktop and
  server changes

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Automate Manual Processes

• Dell gt Reduced deployment time from 6 hours to 20
  minutes and reduced the number of required
  engineers from 40 to 5 resources
• Evergreen Healthcare gt Replaced manual help desk
  processes with automated solutions to speed
  incident resolution time
• SkyWest Airlines gt Reduce software installation
  time by 95 percent
• AMCORE Financial gt Increased technician
  productivity by eliminating 60 hours per
  technician in gathering asset data
• Maintech gt Saved 1.3 million on its Windows XP
  migration

• Maximize the effectiveness of existing resources
  through controlled automation
• Reduce desktop downtime through automated state
  maintenance
• Automate software installation procedures

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Meet Compliance Demands

• Create a baseline to support ongoing compliance
  initiatives
• Proactively support software licenses
  requirements and agreements
• Validate compliance against a proactive system
  security policy
• Track system changes through dependable audit
  trails
• Align technology with internal control process
  (COBIT ITIL)

• i2 Technologies gt Align processes and resources
  to industry-standards and best practices
• SkyWest Airlines, Munich Re Group, GM Brazil gt
  Automatically detect the installation of
  unauthorized software
• SkyWest Airlines, Munich Re Group, GM Brazil gt
  Remove banned and illegal software to maintain
  compliance
• AMCORE Financial gt Comply with the Sarbanes-Oxley
  Act and other federal, state and local laws by
  quickly producing a variety of detailed reports

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Strategic IT Spending
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Get More Out of Your IT Spend
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IT Realities
Heterogeneity Lets see 4 hardware vendors, 9
operating systems, over 2,000 applications
Governance Pressures SOX, GLBA, HIPAA, FISMA,
BASEL II, license compliance Whats next?! Best
practices and standards?
Emerging Technologies Blades, Itanium, Virtual
Machines, Thin ClientsWhats next?
Security Pressures Am I doing all I can to
increase my companys security posture?
Outsource Pressure Justify that I can do it
cheaper and better than someone else!
Flat IT Spend Do more with less.
Consolidation As companies come together, do
their technologies work together ?
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Typical IT Environment
Service Desk
SLAs, Network Events
Licenses, Contracts
Discovery Tools
Asset Repository
Receiving
Configuration Items
DSL Packaging
Configuration Mgt. Tools
CMDB
Security
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IT Business Goals
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Gaining Visibility and Control
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Foundation of Managing Change

• Configuration Management Database (CMDB)
• A database which contains all relevant details of
  each CI and details of the important
  relationships between CIs.
• Provides the foundation of effective change
  management

Problem analysis resolution
Change control
CMDB View of real-time/near real-time configurati
on data
Application Dependencies
Desktop Configuration
Network Configuration
Server/Apps Configuration
Event Management
Financial Data
Application Development
ITAM
Source Configuration Management Database
Whats It All About? -
Ronni Colville, Gartner 2005
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Improving Awareness Control

• Configuration Management Database (CMDB)
• A database which contains all relevant details of
  each CI and details of the important
  relationships between CIs.
• Provides the foundation of effective change
  management

Centralized CMDB View of real-time configuration
data
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Managing IT Resources
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Managing Change
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Managing Change

• ensure standardized methods and procedures
  are used for efficient and prompt handling of all
  changes, in order to minimize the impact of
  service quality, and consequently improve the
  day-to-day operations of the organization. ITIL

Release Management Controlled release
CMDB Update records
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Change and Configuration Management in Motion

• RFC
• - Request
• Project
• Security
• vulnerability

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Business scenario gt Gaining Visibility Control

• A majority of the desktops and servers in your
  environment are 3 years old. Your CIO has asked
  you to refresh 25 of your environment within
  three months and develop a standardized lifecycle
  approach to asset management

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Change gt Hardware Refresh Data Migration
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Continuous compliance validation
Deliver to user
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Ongoing service support

• RFC
• - Request
• Project

Capture request details
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Centralized CMDB
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Migrate user Settings
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Check inventories analyze cost
Deploy standard image
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Leverage CMDB collections
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Business scenario gt Gaining Visibility Control

• You have been asked to rollout a new productivity
  suite to your marketing team. You goal is to
  make the transition as seamless as possible
  without disrupting your marketing executives.

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Change gt Software Management

• RFC
• - Request
• Project

Centralized CMDB
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Business scenario

• Technological advances can reduce the number of
  steps it takes to manage your software environment

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Software Virtualization

• Never run an install/uninstall on a client!
• Instant on/off/reset (scheduled reset)
• Eliminates application conflicts!
• No more DLL Hell!
• Different versions can coexist
• Keep old version available until youre ready to
  turn it off
• Even phased rollouts can be greatly accelerated
• Mitigating risk

Virtual Package 1
Virtual Package 2
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Meet Compliance Demands
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How Has Altiris Total Management Helped?
Reduce costs increase quality
Meet compliance demands
Gain visibility control
Standardize IT infrastructure
Automate manual processes
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Conclusion/Wrap up

• Help solve your most pressing IT business goals
• Centralized CMDB is the foundation of change
  control
• Razor and blade implementation implement what
  you need when you are ready

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Thank you for your time
Questions?
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Additional Case Studies
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Quantifiable Business Outcomes

• Examples of Customers Achieved QBOs

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Quantifiable Business Outcome
Increase quality reduce costs
Meet compliance demands
Gain visibility control
Standardize IT infrastructure
Automate manual processes
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Increase Quality, Reduce Costs
Company Overview Headquartered in Atlanta, Ga. 24-hour cable channel Viewed by 87 million households
Challenges Reduce costs associated with migrating to Windows XP Improve speed and quality of IT support Increase accuracy of inventory and IT budget forecasts Protect user data and speed data recovery
Altiris Solution Altiris Client Management Suite Including Deployment Solution Software Delivery Solution Carbon Copy Solution Recovery Solution Inventory Solution
Results Decreased Windows XP migration time by 75 percent Reduced desktop support visits by 50 percent Increased accuracy of asset inventory Recovery process sped up because of automation
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Gain Visibility Control
Company Overview Headquartered in Sao Caetano do Sul Location houses manufacturing as well as distribution
Challenges Increase productivity, while reducing costs Discover and manage IT assets with more ease Need for Web-based reports for inventory Automation of manual processes
Altiris Solution Patch Management Solution Inventory Solution Application Metering Solution Software Delivery Solution Recovery Solution Contract Management Solution
Results Achieved 1000 ROI in 45 days Process for discovery and tracking of licenses automated Real-time accurate Inventory produced Recovery Solution saves end-user down time
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Standardize Consolidate
Lafayette Schools
Company Overview School District in Lafayette, Indiana 11 elementary schools, 2 middle schools, 1 high school 7500 students, 1000 staff
Challenges Manage 4000 computers with IT staff of only 8 people Replace manual deployment processes Implement proactive, automated help desk Improve speed and quality of server management
Altiris Solution Altiris Total Management Suite including Client Management Suite Server Management Suite Asset Management Suite
Results Replaced 6 products with the single Altiris solution ROI in less than 2 years taking into account just the cost of support contracts of the other 6 products alone Able to refresh 1000 computers each year with IT staff of 8 people
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Automate Processes
Company Overview Market leader in delivering custom-tailored IT solutions 30,000 people employed in 160 locations across the U.S. Supports 4,000 PCs and 300 HP servers for sister divisions
Challenges Reduce Windows XP migration costs. Implement a disaster-recovery plan. Improve accuracy of inventory and licensing. Replace manual patch process and increase system security.
Altiris Solution Altiris Total Management Suite including Client Management Suite Server Management Suite Asset Management Suite
Results Saved 1.3 million on its Windows XP migration Recovery/backup automated at all 160 branches Automated time-consuming manual software license inventory Delivery of patches automated reducing vulnerability
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Increase System Security Posture
Company Overview German-based, international reinsurance company Leader in reinsurance business since 1880
Challenges Increase the security of its computer network Become compliant with Global Information Security Framework (GISF) Automate manual auditing process, saving time and virtually eliminate the possibility of human error
Altiris Solution Altiris Security Expressions
Results Auditing process automated, resulting in dramatic time savings Automation helped eliminate human error Helped become compliant with GISF and other policies Security improved, ensuring only authorized applications are installed Assures password authentication and authorization are being used correctly
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Meet Compliance Demands
Company Overview Global leader in the office furniture industry Employs approximately 14,000 Serves its customers through network of independent dealers
Challenges Meet software license compliance requirements/deadlines Improve patch management efficiency and effectiveness Implement a common global services approach Reduce TCO of IT assets Align IT with corporate Sarbanes-Oxley initiatives
Altiris Solution Altiris Total Management Suite including Client Management Suite Server Management Suite Asset Management Suite
Results Achieved software license compliance for Sarbanes-Oxley Lowered total cost of ownership of IT assets Increased security levels of PCs across the company Increased visibility of IT assets and licensing agreements