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ICT Strategic Plan for the Malaysian Public
Sector Deriving the ICT Opportunities
Presentation by Dr Raja Malik bin Raja
Mohamed Timbalan Ketua Pengarah (ICT) MAMPU
31st July 2003 Sutera Harbour Resort, Kota
Kinabalu
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Agenda

• Background
• ICT Opportunities for Public Sector
• Deriving the ICT Opportunities
• Possible implication of Public Sector ISP to
  State Governments

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Background

• The Government initiated an exercise to formulate
  an ICT Strategic Plan for the Public Sector in
  May 2003. The Plan is intended to be the
  blueprint to achieve the Governments ICT vision
  objectives

• To provide efficient and quality services
  electronically towards achieving Vision 2020
• To leverage on ICT and multimedia to achieve
  higher productivity in the Public Sector and
• To facilitate the sharing of resources among
  government agencies through a secured
  telecommunications network and common standards.

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Background
A consultative process was taken to involve key
stakeholders

• Reviewed vision, mission policy documents and
  statements
• Conducted interviews with senior government
  officers
• Conducted ICT environment survey
• Reviewed selected ISP documents
• Attended briefings by government ICT groups
• Conducted international environment e-government
  scan
• Conducted technology trends scan
• Conducted ICT initiatives workshops

• Current Business Environment
• Current ICT Environment
• International Leading Practices

• ICT Framework
• Strategic Responses
• Key Initiatives
• Implementation Plan

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Background

• Where are we now?
• The Public Sector ISP has been presented to the
  Government IT and Internet Committee (GITIC) and
  is planned to be launched by YBhg. Tan Sri KSN
  during CIO Conference on 21-22 August 2003.

The Malaysian Public Sector ICT Strategic Plan
includes
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ICT Opportunities for the Public Sector

• The Public Sector ISP recommends a number of
  initiatives that the Government should implement
  over the next period of 3 to 5 years.
• However, there are challenges and constraints
• There are limitless number of possible new ICT
  initiatives
• There are limited resources
• There are many stakeholders
• It is not a green field

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Deriving the ICT Opportunities

• Due to constraints in time and resources, the
  Government has to ensure that the selected set of
  ICT initiatives must meet the following criteria
• Support the goals and vision of the Malaysian
  Government
• Support the ICT vision of the Public Sector
• Address current business and ICT challenges
• Incorporate leading international practices
• Leverage of existing systems and infrastructure

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Deriving the ICT Opportunities

• Support the goals and vision of the
  Malaysian Government
• Vision 2020, Rancangan Malaysia Ke-8 (RM8),
  Outline Perspective Plan 3 (OPP3)
• Sectoral Masterplans (Industrial Masterplan,
  Agriculture Masterplan, etc)
• What do we want to do? When?

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Deriving the ICT Opportunities

• Support the ICT vision of the Public Sector
  
• To provide efficient and quality services
  electronically towards achieving Vision 2020
• To leverage on ICT and multimedia to achieve
  higher productivity in the Public Sector and
• To facilitate the sharing of resources among
  government agencies through a secured
  telecommunications network and common standards.

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Deriving the ICT Opportunities

• Support the ICT vision of the Public Sector
  (cont)
• And also focus on Customers Citizens, Businesses
  Government Employees.
• Services Information transactions
• Cross agencies
• Multi-channel access (eg. Internet, counter,
  mobile devices)
• 24 X 7

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Deriving the ICT Opportunities

• Address current business and ICT challenges
  
• Fragmented services offered to customers due to
  lack of cross-agency collaboration
• Substantial effort required to obtain
  consolidated information from the back office for
  monitoring and decision making
• Lack of knowledge building and sharing within the
  Public Sector
• Support for the increasing number of applications
  and user base is limited by the current
  telecommunication infrastructure
• Multiple focal points on ICT policy and
  development for the Public Sector
• Long approval and procurement cycle
• Continue next slide

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Deriving the ICT Opportunities

• Address current business and ICT challenges
  (cont)
• Existing policies do not create a conducive
  environment where secured electronic transaction
  is encouraged and supported and
• Systems are developed and implemented
  independently (agency centric).

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Deriving the ICT Opportunities

• Incorporate leading international practices
  
• What are other countries doing? Examples

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Hong Kong
UK
South Korea

• Govt Information Centre
• ESD Life
• Interactive Gov. Services Directory (IGSD) web
  site
• Public Library System
• Central Cyber Government Office (CCGO)
• Government Office Automation
• Ledger Accounting and Financial Information Sys
• Cyber Learning Center
• Electronic Tendering Sys

• UK Online
• Digital Television
• e-Democracy
• youngGov
• CitizenSpace
• UK Online for Business
• Knowledge Network
• UK GovTalk
• Invest.uk
• Companies House
• Online Customs and Excise
• Online Taxation

• e-Government Gateway (G4C)
• Social Insurance Service Portal
• Home Tax Service
• Local Government Info System
• National e-Procurement Serv.
• National Finance Info System
• National Education Info System
• Personnel Policy Support Sys
• E-Approval e-Document Exchange

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Deriving the ICT Opportunities

• Incorporate leading international practices
  (cont)
• What are other countries doing?

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Deriving the ICT Opportunities

• Leverage of existing systems and
  infrastructure
• We have done a lot how do we enhance the
  initiatives that we have done?
• eGovernment Flagship Applications
• Electronic Procurement
• Generic Office Environment (GOE)
• Human Resource Mgmt Information System (HRMIS)
• Project Monitoring System (PMS)
• Electronic Labour Exchange (ELX)
• ESPKB
• E-Syariah
• E-Services
• And also numerous ICT initiatives from various
  Ministries, agencies and departments.

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Possible Implications of Public Sector ISP on
State Governments

• YBhg Tan Sri KSN will launch the Malaysian Public
  Sector ISP during CIO Conference. States may want
  to revisit their own ISPs and see how they can
  realign their ICT initiatives towards the Public
  Sector ISP.
• Public Sector ISP focuses on delivering
  integrated services (information and transaction)
  to our Customers. This would require cross agency
  initiatives. Do we have any? Are they being
  planned?
• Multi-channel access delivery Internet,
  telephone, mobile devices, over the counter, etc.
  What are the more appropriate channels to give
  access to our Customers?
• How can existing initiatives be enhanced to
  support the Public Sector ISP? Do we need to
  identify new initiatives?

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