Enterprise Portals

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Enterprise Portals
2
Portals Defined

• Personalized web site built on a common set of
  application services that connect employees,
  customers, suppliers, and partners to appropriate
  corporate computing resources from any
  Internet-capable device
• Current typical portals serve employees, are
  content-centered, and integrate disparate legacy
  systems. Shifting to Internet and Extranet
  portals

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Common Portlets

• Benefits information
• Employee newsletter
• Employee directory
• Company policies
• Supply ordering
• Class registration
• Expense reporting
• Book travel
• Shipping and paging services
• Purchase orders

• Company news
• Departmental information
• Company forms
• Financial news
• Sales information
• Payroll adjustments
• Industry news
• Collaborative tools
• Online IT helpdesk
• Email

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Key Benefits

• Portals create an efficient, intuitive, appealing
  environment for information gathering,
  collaboration, and task-oriented applications
• Portals need to include transactional apps and
  solve organizational issues to deliver real
  bottom-line benefits
• Companies expect benefits, but 61 of companies
  cant identify portal ROI metrics

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Typical benefits

• Better access to information
• Reduced costs
• Knowledge sharing
• Less Paper
• Process improvements
• Employees get pertinent info

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Measuring benefits

• Site/log file analysis
• User surveys
• ROI analysis
• Task latency
• IT requests

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Elements of Portal Environment

• Infrastructure software
• Portal server
• Content management
• Application server
• Integration server
• Single sign-on
• Collaboration groupware
• Reporting server
• Enterprise taxonomy
• Consistent interface

8
Options

• Trend to buy over build
• Plumtree Software
• BroadVision
• IBM, Lotus
• iPlanet
• SilverStream Software
• Microsoft
• SAP
• Oracle

9
Implementation Issues

• Organizational issues are top challenge to portal
  implementation
• Funding, ownership/administration
• Integration installation challenges
• Taxonomy development
• Standards development
• Portal costs averaging 300,000 to 1 million
• Success requires mass employee audience
• Must build strong content management solution
• Plan for and provide external content