Voice Over Internet Protocol

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Voice Over Internet Protocol

• Proposal from IS/Telecom/Datacom division

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What Is VOIP?

• VoIP is a new form of telephone technology that
  uses IP packets to transfer voice over the
  internet instead of traditional analog signals
  over dedicated lines on the PSTN

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Voice Over Internet Protocol

• How is VoIP different?
• ? Instead of using the traditional public
  switched network (PSTN) like regular phones,
  VoIP uses packet switching technology to
  transfer voice over virtual private networks and
  the internet.
• What we propose
• ? To lower costs and increase functionality by
  replacing our current telephone system with a
  new VoIP system.

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Option 1 TELUS IP-One

• Advantages
• ? Increased productivity
• ? Improved customer service
• ? Lower communication costs
• ? More integrative than telephone
  communication.
• Disadvantages
• Training only for select group
• Does not have print-ready formats for reports

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Option 2 ATT

• Advantages
• Eliminate data and telephony networking costs
• Productivity-enhancing features
• Single source provider for service delivery,
  customer care, billing
• Business continuity with secure, reliable
  solution
• Disadvantages
• Require that broadband already supplied
• Manually install telephone adapter
• Doesnt give callers location
• in 911 emergency

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What We Are ConsideringSection Comparison
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What We Are ConsideringFinancial Comparison
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What We Want For petPRO

• VoIP is necessary for petPRO
• ? Lower costs
• ? Increased connectivity
• and functionality
• TELUS is the one for petPRO
• ? More suited for us than ATT
• ? Benefits of the features they provide
• ? Path of the future

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Thank You