S t MENTORING st efa t Stat HR

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? S?µß??? t?? MENTORING st?? efa?µ??? t??
St?at?????? HR ???sd???e? ?a? ap?te??sµata sta
?e??d??e?a Classical Hotels t?? ?µ????
?.?as?a?a?t?????
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Classical Hotels
2004-2005
?? ?????µa 6 ?st???? ?e??d??e??? t?? ?µ???? ?.
?as?a?a?t????? st?? ????a, ??e? ?? s???pe?a t?
d?µ??????a ??a? eta??e?a?, µe t?? ep???µ?a
Classical Hotels, st?? ?p??a s?µpe???aµß????ta?
µ??? ta ?e??d??e?a p??e?? t?? ?µ????.
G?a t?? ?a??te?? d?a?e???s? t?? ?e??d??e???
??????e a?a??a?a ? d?µ??????a ??a? ?e?t?????
??????s?? p?? pe???aµß??e? µeta?? ????? ?a? ?µ?µa
??e????s?? ?????p???? ???aµ????.
S??p?? t?? ?e?t????? ??????s?? ?st????
?e??d??e??? e??a? -? efa?µ??? st?at??????
a??????? µe t?? a????e? t?? ??a? a????? ?a? -?
pa??????? d?at???s? t?? ????t???a? ?a? t?? ?esµ??
p?? ?ta? s??dedeµ??a µe t? ???µa ?a? t??
?st???a t?? Grecotel.
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?a?a??te?a Ste???? t?? eta??e?a? µetaf?????a? st?
??????s? t?? ?st???? ?e??d??e??? p???e?µ???? ?a
µetad?s??? t?? pe??a ?a? t?? te??????s?a t??? ?a?
?a ??s??? t?? ß?se?? p??? st?? ?p??e? ?a
st????te? ? ??a ??????s?.
?a??????a, t? a????p??? ???aµ??? e??s?????e ap?
?a????????? e??a??µe???? ?? pe??ss?te??? e? t??
?p???? p???????ta? ap? t?? ?e??d??e?a?? ???d?,
?a??? ?a? ap? ??a s?µa?t??? a???µ? ????
e??a??µ???? ?? ?p???? ß??s???ta? sta p??ta st?d?a
t?? ?a????a? t???.
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St???? t?? ??e????s?? ?????p???? ???aµ???? e??a?
?a µetaf??e? t?? ????t???a t?? eta??e?a? µ?s? t??
pa?a??t???? ste?e???, p?? µeta???????a? sta
Classical Hotels ?a? ?a p??sa?µ?ste? st?? ??e?
a????e?, ?p?? a?t?? d?aµ??f????ta?. H p???t???
t?? ep??e?t???eta? st?? a??????e? ßas???? a????
1. ?? e??a??µe??? a?t?µet?p????ta? sa? ??t??? ?a?
p???t?µ? st???e?? ??a t?? ep??e???s?.
2. ?????eta? ? ßa??t?ta t?? ?µad???? e??as?a?,
t?? ep????????a?, t??
s??e??as?a? ?a? t?? epa??e?µat?sµ??.
3. ???eta? ?d?a?te?? ßa??t?ta st?? e?pa?de?s? ?a?
t?? p??s?p??? e?????? t?? e??a??µ????.
4. ????????? ????t???.
5. ?a???? ????t??? ??a a???s? t?? pa?a??????t?ta?.
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??? pe???d? t?? a??a??? a?t?? st?? ?µ??? ?.
?as?a?a?t?????, pa???s??st??e ? d??at?t?ta
???p???s?? t?? p?????µµat?? Mentoring. ?
??e????s? ?????p???? ???aµ???? t?? eta??e?a? t?
e?de sa? µ?a e??a???a p???e?µ???? ?a efa?µ?se?
t?? ??e? p???t???? ?a? ?a ep?t??e? t??? st?????
p?? e??e ??se?.
?? Mentoring e??a? ??a ??? e??a?e?? t? ?p??? de?
e??e efa?µ?ste? p?t? p??? st?? ?ta??e?a
t??????st?? se t?p??? µ??f?. ??t? ?ta? µe? µ?a
p?????s?, ?????? ??a t??? a????p??? t??
??e????s?? ?????p???? ???aµ????, a??? d?µ??????se
ep?s??, ap???e? ?a? d?sta?µ??? ??a ???a ste????
t?? ??????s??.
??e??st??e, ???p??, ?ata????, µ?a p??sp??e?a
ap?de???? p??? t?? d?????s? t?? ?fe??? p?? ?a
µp????se ? eta??e?a ?a ap???µ?se? ap? t?
mentoring, ?d?a?te?a ded?µ???? t?? f?s?? t??
?p??a d????e. ?? de?te?? ß?µa pe????µßa?e t??
p?????s? t?? p?????µµat?? st??? ?pa???????.
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??e????s? ?????p???? ???aµ????
Ge???? ??????s?
??e????t?? ?µ?µ?t??
????st?µe???
??????
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?a?????te? ?? ?p???? ?d???sa? st?? ep????? t??
Mentoring ?a? st? s?µµet??? st? p????aµµa
? ??????s? t?? eta??e?a? s?µf???se st? s?µµet???
st? p????aµµa, ??? µ??? ??at? af????se t??
a?aß??µ?s? t?? ??s?? t?? ???a????, ?? ?p??e? ?a?
ap?te???? ??a s?µa?t??? p?s?st? t?? e??a??µ????,
a??? ?a? ??a t??? e??? ??????
1. ??µ??????a pet???µ???? ste?e??? p?? ?a µp?????
?a ?e?t??????? ?? µ??t??e? se ?e?te????
?pa??????? (µet?d?s? te??????s?a? ?a? ????t???a?
t?? eta??e?a?).
2. ???e?a efa?µ??? t?? mentoring st? e??te???? µe
?et???? s???pe?e? ??a t?? ep??e???se?? ?p??
a???s? t?? pa?a??????t?ta? ?a? µe??s? t??
pa?a?t?se??.
3. ??d???µ?s? t?? p??s?p???? µe ?aµ??? ??st?? ??a
t?? eta??e?a.
4. ???pt??? ????t???a? s??e???? µ???s??.
5. ????s? t?? af?s??s?? t?? e??a??µ???? st??
ep??e???s? ?a? st??? st????? t??.
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6. ?????a, a???µ?? ?a? ??????? d??st?µa e??as?a?
µe????? p?s?st?? e??a??µ???? st?? eta??e?a.
?? ?e????? ?t? p??s??f???a? ?ea?? ?t?µa se
s??d?asµ? µe t?? ?pa??? pa?a??t????
e??a??µ???? t?? Grecotel µa? d??e? t? d??at?t?ta
d?µ??????a? s??se?? µ??t??a ?a?
?a??d????µe??? µe st??? ?a? t? µetaf???
????t???a? ?a? st?at?????? t?? eta??e?a? a??? ?a?
t? d?µ??????a ??a??? ste?e???.
7. ??µ??????a ???a??s?a??? ????t???a?.
8. ????????? ?p????s? t?? a?a???? ?a? p??sd?????
t?? s?µe????? e??a??µ????, ?d??e? st?
d?µ??????a s??????? epa??e?µat???? e??????? ?a?
a??de????.
9. ??µ??????a Leaders µ?sa ap? t?? ep??e???s? ??
?p???? ?a ?e?t??????? ?? a????? t?? st????
t?? ep??e???s??.
10. ????s? t?? ??a??p???s?? t?? e??a??µ???? µe
st??? t? µe??s? t?? ap?????se??.
11. ????s? t?? ?µad???t?ta? µ?sa ap?
e?pa?de?t??? p?????µµata.
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??????s? t?? ??????µµat?? st??? ?pa???????
?????a? p????f???e? s?et??? µe -t?? s??p? t??
p?????µµat??, -se p????? ape????eta?, -p????
e??a? ? s??t???st?? ?a? -p???? e??a? ?? ?????
eta???? p?? s?µµet?????. ?? µe?a??te?? p??ß??µa
pa???s??st??e st?? p??s????s? t?? ?a??d????µe???
? p?e????f?a t?? ?p???? de? e??e p?t? a???se? t??
??? mentoring. ?? ?e????? a?t? p?????ese
d?s????e? ?s?? af??? t?? p?????s? t??
p?????µµat?? ?a? t?? ap???µ?s? ?et????
a?t?d?as?? ??a t? s?µµet??? se a?t?.
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??????s? t?? ??????µµat?? st?? eta??e?a -
?pa???????

• ???p?? ??????s??

• pa???? p????f????? µe f????d?a, p?ste?,
  e??µe??t??? e-mails
• ep?s?µa?s? t?? p?e??e?t?µ?t?? ?a? t?? st???? t??
  p?????µµat?? µ?s? s??a?t?se?? µe t???
  e??a??µ?????
• p??s?p???? s??ed???se?? µe ?pa???????
  p???e?µ???? ?a ?????? ??e? ??
• ap???e? p?? ?p???a? s?et??? µe t? p????aµµa
  ?a? t?? efa?µ??? t??
• pa???s?as? t?? p?????µµat?? ?? µ?s? ?p?st??????
  t?? p??sp??e?a?
• e?d???µ?s?? t?? eta??e?a?
• p??sd????sµ?? t?? st???? t?? p?????µµat?? ?a?
  t?? ????? ep?????? t??
• ap? t? d?????s? t?? eta??e?a?
• eµp???? ???? t?? e?d?afe??µ???? st? p????aµµa
  ?a? ?ataµe??sµ??
• e?????? ?a? ?fe???

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• ????t?a S?µµet????

???t??e?

• ap??t?s? ???se?? mentoring - d?e????s?
  p??s?p???? ?a?
• epa??e?µat???? d??at?t?t??

• epa??e?µat??? a?a?????s? ap? t? d?????s? t??
  eta??e?a? ?a? ap? t??
• ?a??d????µe?e?

• ße?t??s? t?? ??s?? t??? st?? eta??e?a

• ße?t??s? t?? epa??e?µat???? t??? p??f??

• ap??t?s? ???? e?d?afe???t?? ?a? ????t??? ??a
  e??as?a

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• ????t?a S?µµet????

?a??d????µe?e?

• ße?t??s? t?? epa??e?µat???? de???t?t?? t???

• a???s? t?? pa?a??????t?tata?

• d?µ??????a epa??e?µat???? d??t??? t? ?p??? ?a
  t?? ß????se? ?µesa a???
• ?a? µe????t???

• ap??t?s? ???? ????t??? ??a e??as?a ?a? a???s?
  t?? e??as?a??? ??a??p???s??

• a???s? p??a??t?t?? p??a????? ?a? ep?te????
  epa??e?µat???? st????

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???sa?at???sµ?? ?a? e?pa?de?s? µe?t???? ?a?
?a??d????µe???

• ??t?d??se??

• ??a??p???s? ap? t?? p???pt???? p??
  pa???s??st??a? ?????? ?s?? af??? t??
• p???pt??? epa??e?µat???? e???????

• ????s? t?? ?µad???t?ta? ?a? t?? d???es??
  s??e??as?a? ap? t???
• s?µµet????te? st? p????aµµa

• ??µ??????a ???? p???pt???? e??????? st??
  eta??e?a

• ??????s? e?d?af????t?? ?? p??? t? mentoring, t??
  ?e?t?????e? t?? ?a?
• t? ???s?µ?t?t? t??

• ??t?µ?s? p??? t?? ep??e???s?

• ?? ?a??d????µe?e? a?s?????ta? p?? d??at?? ?a
  d?e?d???s??? ta d??a??µat? t???

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• ???ß??µat?sµ?? ??a t?? ???e??? t?? apa?a?t?t??
  ?????? p?? apa?te?ta? ??a
• t?? efa?µ??? t?? p?????µµat??, ?a??? t?s? ??
  µ??t??e?, ?s? ?a? ??
• ?a??d????µe?e? ????? pe?????sµ??? e?e??e??
  ?????. ?? p??ß??µa
• pa???s??st??e ?a? ?at? t? d????e?a t??
  e?pa?de?s??, ?p?? ?p?epe ?a ß?e?e? ?
• ?????? a??? ?a? ?a s??t???ste? ??a? µe?????
  a???µ?? e??a??µ????

• ??s????a ap? ???sµ??e? ?a??d????µe?e? ?? p???
  t?? ep????? µ??t??a ?ste ?a
• e??a? ?at??????? ??a ?a a?apt????? s??s?
  eµp?st?s????, e?t?µ?s?? ?a?
• pa??????a ?a t??? d?se? ?a? t?? ?ate????se??
  p?? ??e?????ta?

• ?p?f????e?? ?? p??? t?? t??p? efa?µ???? t??
  mentoring µ?sa st??
• ep??e???s?, ?a??? ??a t??? pe??ss?te???? e?te
  ?ta? ??t? ????st?, e?te t?
• ??????a? a??? de? t? e??a? efa?µ?se? p?t?

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????? ????????s? ??????µµat??
?e?t?????a S??s?? ???t??a-?a??d????µe???
?p?te??sµata S??s?? ???t??a -?a??d????µe???
?p?te??sµata ??????µµat??
??e? d?µ???????e? ste?? s??s? µ??t??a-?a??d????µe?
??
??sa a?t??e?µe?a µe??t?? ????? ?a??f?e?
?e??s? t?? turnover t?? e??a??µ????
G??eta? ? apa?a?t?t?? a???µ?? s??a?t?se??
??e? ? ?a??d????µe?? de??e? de??µata ße?t??s??
?p?te??sµata t?? a???????s??
?a?a????? ?a? ?? µ??t??e? ?a? ?? ?a??d????µe?e?
???a? e?a?a??st?µ???? ?? line managers µe t??
p???d? p?? ???eta?
????µ?? e?a??µ???? p?? ??????ta? ?at??????? ??a
p??a????
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??a d?ad??as?a ep????????a? p?? apa?te? ?a? ap?
t?? d?? p?e???? ?a e??a? se ??s? ?a ?aµß?????
a??? ?a? ?a p??sf?????. G???µ?, µe e?p?de? ??a
??a ?a??te?? epa??e?µ?t??? µ????? ??a ta ??a
ste????. ? e?e??? s?µµet??? e??a??µ???? ???? t??
ep?p?d?? e??a? apa?a?t?t? p???e?µ???? t?
p????aµµa ?a ?e?t?????se? s?st? ?a?
ap?te?esµat??? ?a? ?a ?epe?at??? ?? ?p??e?
d?s????e? µp??e? ?a eµfa?????ta? ?at? t? d????e?a
efa?µ???? t??.