NetLert Communications, Inc'

1
NetLert Communications, Inc.
2
INTRODUCTION
About Us

• NetLert is an Avaya DevConnect Partner
• NetLert offers two web-based reporting and
  analysis solutions exclusively for Avaya call
  centers
• N-Focus offers easy-to-use reporting for non-CMS
  environments
• N-Focus Plus, for CMS environments, simplifies
  complex data, allowing call centers to reduce
  costs and improve productivity

3
N-FOCUS
Features and Benefits

• Connects directly to the Avaya switch
• Supports Legacy Definity V. 4 up to CM 5.0
• 100 Web-Based
• Unlimited Views
• Schedule Reports to be Emailed
• Export to PDF or Excel
• Multiple PBX Support
• Easy to Use
• Unlimited Historical Interval Data

4
N-FOCUS

• 100 Web-Based allows for Unlimited Views

5
N-FOCUS

• Point and Click Layout Easy to Use

6
N-FOCUS

• Agent Level Real-Time Reporting

7
N-FOCUS

• Historical Reporting

8
N-FOCUS PLUS
Features and Benefits

• Connects to CMS using RT-Sockets from Avaya
• Same User Interface and Feature Set as N-Focus
• Get More Data out to More People
• Easy to roll out to hundreds of users
• Easy to use little or no training
• No desktop software to install or support
• Outsourcing Companys Answer to Reporting

9
N-FOCUS PLUS

• N-Focus Plus will support IQ

• Why N-Focus Plus when IQ has web based
  reporting?
• Fills the same gap missing from CMS
• Easy to use reporting for your users
• No Supervisor Licenses
• Easy to administer
• Simple solution with large scalability at an
  affordable price

10
N-FOCUS PLUS
Architecture
CMS
N-Focus
- RTA Socket - RT Split Socket - RT VDN Socket -
ODBC Interface

• RTA Socket will gather Agent Real-Time Data
• RT Sockets will gather Real-Time Split VDN Data
• ODBC will allow N-Focus Plus to pull historical
  data
• Connections to CMS are configured by Avaya CSI

Avaya PBX
11
N-FOCUS PLUS

• Historical Reporting

12
N-FOCUS PLUS
Real-Time Reporting
13
N-FOCUS PLUS
Web-Based Views
Agent Desktop View
Mobile Devices
14
N-FOCUS N-FOCUS PLUS
Summary
Whether youre using CMS or dont have any
reporting at all, NetLert has a solution for you

• Free trial offered
• Install configure in 15 minutes
• You will see value the first week

15
N-FOCUS N-FOCUS PLUS
Questions?
16
Please Contact Us!

• 828-418-0023
• nlsales_at_netlert.com
• www.netlert.com