MGT1000 Organisational Behaviour and Management

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MGT1000 Organisational Behaviour and Management
Module 11 Communication Quiz
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• 1. _____ must include both the transference and
  the understanding of meaning.
• a. Motivation
• b. Leadership
• c. Communication

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• 1. _____ must include both the transference and
  the understanding of meaning.
• a. Motivation
• b. Leadership
• c. Communication

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• 2. Formal guidelines and authority hierarchies
  are examples of which function of communication?
• a. control
• b. interaction
• c. organisation

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• 2. Formal guidelines and authority hierarchies
  are examples of which function of communication?
• a. control
• b. interaction
• c. organisation

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• 3. Which of the following occurs before the
  others?
• a. transmitting
• b. decoding
• c. encoding

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• 3. Which of the following occurs before the
  others?
• a. transmitting
• b. decoding
• c. encoding

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• 4. The communication that is used by group
  leaders and managers to assign goals, point out
  problems that need attention, and provide job
  instructions is
• a. downward communication.
• b. lateral communication.
• c. informal communication.

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• 4. The communication that is used by group
  leaders and managers to assign goals, point out
  problems that need attention, and provide job
  instructions is
• a. downward communication.
• b. lateral communication.
• c. informal communication.

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• 5. An example of a(n) _____ communication network
  is when a checkout clerk reports to a department
  manager, who in turn reports to a store manager,
  who reports to a regional manager.
• a. lateral
• b. all-channel
• c. chain

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• 5. An example of a(n) _____ communication network
  is when a checkout clerk reports to a department
  manager, who in turn reports to a store manager,
  who reports to a regional manager.
• a. lateral
• b. all-channel
• c. chain

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• 6. When all communication is channelled through
  the supervisor, a _____ communication network
  exists.
• a. directional
• b. wheel
• c. lateral

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• 6. When all communication is channelled through
  the supervisor, a _____ communication network
  exists.
• a. directional
• b. wheel
• c. lateral

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• 7. In one study of the grapevine, it was found
  that only _____ percent of the executives acted
  as liaison individuals that is, passed the
  information on to more than one other person.
• a. 10
• b. 15
• c. 20

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• 7. In one study of the grapevine, it was found
  that only _____ percent of the executives acted
  as liaison individuals that is, passed the
  information on to more than one other person.
• a. 10
• b. 15
• c. 20

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• 8. With regard to the grapevine, a manager should
  try to
• a. ignore it.
• b. destroy it.
• c. understand its importance to the
  communication network.
• d. force people to use formal communication
  channels.

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• 8. With regard to the grapevine, a manager should
  try to
• a. ignore it.
• b. destroy it.
• c. understand its importance to the
  communication network.
• d. force people to use formal communication
  channels.

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• 9. Which of the following is not a benefit of
  e-mail as a communications tool?
• a) E-mail messages can be quickly written,
  edited, and stored.
• b) E-mail messages can be distributed to one
  person or thousands with a click of a mouse.
• c) They lack emotional content.

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• 9. Which of the following is not a benefit of
  e-mail as a communications tool?
• a) E-mail messages can be quickly written,
  edited, and stored.
• b) E-mail messages can be distributed to one
  person or thousands with a click of a mouse.
• c) They lack emotional content.

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• 10. The amount of information that can be
  transmitted during a communication episode is
• a. feedback.
• b. filtering.
• c. channel richness.

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• 10. The amount of information that can be
  transmitted during a communication episode is
• a. feedback.
• b. filtering.
• c. channel richness.

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• 11. When a person manipulates information so that
  it will be seen more favourably by the receiver,
  he is
• a. using selective perception.
• b. filtering information.
• c. communicating favourably.

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• 11. When a person manipulates information so that
  it will be seen more favourably by the receiver,
  he is
• a. using selective perception.
• b. filtering information.
• c. communicating favourably.

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• 12. _____ is the tension and anxiety about oral
  communication, written, or both.
• a. Non-communication
• b. Communication apprehension
• c. Communication breakdown
• d. Communication absence

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• 12. _____ is the tension and anxiety about oral
  communication, written, or both.
• a. Non-communication
• b. Communication apprehension
• c. Communication breakdown
• d. Communication absence

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• 13. Which of the following is true regarding the
  difference between genders when they communicate?
• a. Women apologize less.
• b. Women cast themselves in a superior light.
• c. Women avoid directness and prefer subtlety.

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• 13. Which of the following is true regarding the
  difference between genders when they communicate?
• a. Women apologize less.
• b. Women cast themselves in a superior light.
• c. Women avoid directness and prefer subtlety.

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• 14. _____ cultures rely heavily on nonverbal and
  subtle situational cues when communicating with
  others.
• a. High-context
• b. Low-context
• c. High-content

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• 14. _____ cultures rely heavily on nonverbal and
  subtle situational cues when communicating with
  others.
• a. High-context
• b. Low-context
• c. High-content