Kate Sanford

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Kate Sanford
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The Lord Provost of Glasgow Councillor Liz Cameron
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Glasgow A city transformed but a city of
contrasts
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The Burrell Collection
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• Tourism a key driver for economic growth
• 55,000 jobs in the tourism sector
• growth of 3.4 per annum

• High unemployment in some areas
• 100,000 not working and not looking for work
• Poor health
• Population changes

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• EFQM Business Excellence Model
• Flexible
• Focused on outcomes
• Evaluated and measured
• Free from rules and regulation
• Sustainable success

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• 5.2 billion
• 13,800 employees
• over 5 million customers in the UK and western US
• 4 businesses, two in the USA and two in the UK
• Strategic goal to be a leading international
  energy company
• Formal CSR strategy, reported as part of annual
  report

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Renewable energy - windfarms and solar electricity
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RuralCare - continuity of supply for customers
conserving and enhancing woodland with community
partners

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• ScottishPower Learning
• investing in work-based training and
  employability skills for the community
• support for the arts

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• Business benefits
• well-trained employees
• a healthy local economy
• security of supply - more satisfied customers
• professional and personal development
  opportunities for staff
• sustainable energy
• company reputation

"Putting responsible behaviour on to the business
agenda forms an integral part of operations -
it's not just a nice bonus".
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• 17 employees
• Turnover under 0.5m
• Hotels, restaurants retail customers
• No CSR strategy but part of the local community

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• Healthy Hearts
• Health and nutrition for primary school pupils
• Enabling informed choices

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• mock interviews and work experience placements
• careers fairs
• Young Enterprise Company

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• Staff development
• SVQs
• online learning

• personally involved in local economic development
  and social inclusion
• improving health of local community
• enhanced employability of school pupils
• developing the skills base

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• Business benefits
• good PR
• increased sales
• staff recruitment
• political recognition
• respect of local community
• Just the way we do business

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• Harnessing the power
• Keep it flexible
• Keep it focused
• Keep it free from regulation
• Better outcomes
• Better businesses
• Sustainable success

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Glasgow - a city transformed