Knowledge Management Analyst

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Knowledge Management Analyst

• or How I learned to love chaos
• Vivian Bliss
• Microsoft Corp.

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Knowledge Network Group
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Knowledge Architecture connecting users and
content in the appropriate context

• Search and Taxonomy Services
• User research
• Content knowledge
• Information retrieval
• Taxonomies
• Metadata schema
• Indexing/tagging for search
• Browse navigation
• Page labels

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(No Transcript)
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Customers

• Any group inside MS building a site for use
  inside or outside the company.
• MSWeb general portal
• LibraryWeb
• HRWeb
• FinWeb
• ITGWeb
• Many more..

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Day in the life.

• Meetings/e-mail/meetings/e-mail/meetings
• Research new ideas
• Evangelize our services
• Work w/another group to develop v.2 of our
  taxonomy tool
• Analyze/create
• Query logs search behavior
• Search problems customize stop word list
  relevancy testing
• Customers content recommend metadata schema
  and controlled vocabularies recommend type of
  automatic query manipulation

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Competencies and Skills

• Critical thinking
• Analytical ability
• Creativity
• Communication
• Comfy w/change
• Negotiation
• Problem-solving
• Patience/open-minded
• Desire to learn
• Sense of humor
• Power-baking

• User research/usability methods
• Information retrieval
• Metadata (XML schemacataloging indexing)
• Project Management
• Consulting
• Databases/data structures
• Technology
• UI design

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Challenges

• Influencing without authority
• Shifting goals and priorities
• Lack of a common language in cross-group work
• Tech or dev support
• Thought leadership

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I love chaos because

• besides being a fun problem to tackle, it
  provides job security.
• Vivian Bliss
• Knowledge Management Analyst
• Microsoft Corp.
• Vbliss_at_microsoft.com
• 425.703.7212