Business Process Review

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Business Process Review
Rob Stafford Project Manager Plus 2
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Order
ORDER

• Why it was thought necessary

- How it was carried out
- Sample findings

• Communication with Management

- Communication with Implementation team
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Why it was thought necessary
Why it was thought necessary

• Opportunity to review way we work

b. Commitment to external funding agencies
c. Desire/requirement to be inclusive
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How was it carried out?
How it was carried out

• PISO Process Innovation for Strategic
  Objectives

• Methodology
• i. Identify problem area
• ii. Identify and clarify objectives
• iii.Analysis of existing processes
• iv. Logicalising to meet strategic objectives

• Benefits
• i. Links stakeholders to strategic objectives
  and institutional change
• ii. Involves staff at all levels utilising
  local expertise on an institutionalised
  basis.

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Sample findings
Sample findings
Research Students Stopped counting at 20 filing
cabinets
Conference Booking Authorisation form with 26
signatures
Accommodation Paper-based system
Schools Pass low level queries to St. Marys
(SAS Services)
Student Academic Store low level
queries Services
Recruitment Write names on envelopes
Reports People write reports/people receive
reports
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Communication with Management
Communication with Management
-Formal structure of BPR activity Plus 2
staff BPR sub-group BPR steering group Plus 2
steering group Institutional line management
responsibilities

• Informal structure of BPR activity
• communication by involvement
• (Schools/Service involved in process)

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Communication with implementation team
Communication with Implementation team
Two levels
Informal, some of the implementation team
involved in -the actual process, interviews/fact
finding etc -BPR sub and steering group -Plus 2
steering group
Formal -approved findings taken to the
implementation team meetings for consideration in
system consultancy and training sessions
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Summary
a. Was it a success?

• Assisted in the implementation of the new systems

• Got people engaged and thinking about what
  they do

b. What lessons have been learnt?

• Need to have a senior manager champion

• Inclusive processes are positive in themselves

• Methodology that emphasises strategic objectives
  is positive

• Need to have evaluation process in place

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ANY QUESTIONS?