TMS and IMS

1
TMS and IMS

• PQM
• Dept. of ICT
• HKIVE(TY)

2
Total Management System

• Organization truly benefited from adopting ISO
  9000 standards as their management system.
• Subsequently, several management system standards
  will be adopted
• environmental management (ISO 14001)
• occupational safety and health management system
  (OHSAS 18001)
• Other trade quality management standards, such as
  QS 9000 for automobile industries, TL 9000 for
  telecom industries.

3
Total Management System (2)

• Instead of launching separate management system
  for quality, safety and environment, organization
  need
• to reduce the administrative burden
• align these system with its overall strategic
  directions
• The integration of various management systems
  allows organization to meet future challenges by
  developing
• Total Management System (TMS) to achieve a common
  goal more effectively.

4
Total Management System (3)

• A TMS developed on the basis of
• the ISO9000 framework should be enriched by the
  TQM philosophy
• the system should be capable of integrating of
  quality with environmental, health and safety and
  social accountability system
• The integration of various management system is
  only an initial milestone on the journey of
  business excellence.
• Developing the integrated system towards total
  management approach based on organizations own
  core business process is a total solution to
  further enhance management of an organization,
  thus paving the way for world-class organization

5
Total Management System (4)

• The TMS calls for the establishment of
• a new management model
• a team-based organization
• a new documentation structure to cover business
  policy and strategies
• integrating procedures and work instruction
  guided by different standards

6
Total Management System (5)

• The results are monitored by a set of holistic
  techniques
• vision-based performance measures
• integrated management review
• audit.
• TMS is a new management paradigm
• enhances the TQM model to cover the total
  business aspects and focus on business purposed

7
Total Management System (6)

• TMS is the development of a new management system
  
• flexible sufficiently based on the organizations
  core business processes
• cater for the requirements of various management
  such as ISO9000, ISO14000, OHSAS 14000.

8
How to get TMS up and running

• For effective implementation of the TMS, a series
  of new initiatives are required including
•         Team-driven organization
•         Vision-driven performance management
•         An integrated documentation structure
•         A methodology for system integration

9
Important concepts in TMS

• putting the quality, environmental, health and
  safety system into one book of policies and
  procedures is NOT integrating them
• TMS ? ISO9000ISO14000OHS18000

10
Practical problems in TMS

• Many companies have attempted to establish an
  integrated system in their organization, but only
  a few of them are successful. Many of the their
  management system are either partially integrated
  or still in the process of being completely
  integrated towards a single effect business
  management system.
• In many cases putting the financial, quality,
  environmental system into one book of policies
  and procedures is not integrating them.

11
Practical problems in TMS

• For these systems to be an integral part of a
  companys management system, there must be
  linkages to hide the joints. The notion of
  separate system disappears, even the terms
  disappear such that the management system covers
  quality, environmental, health and safety, and
  finance and security seamlessly.
• A formal methodology for total integrating
  various management systems, which is based on an
  organizations core business process and flexible
  enough to cater for future changes, is yet to be
  developed.

12
Pragmatics approach IMS

• Some of the certification bodies are at the
  forefront of the promoting of management
  standards and the assessment of integrated
  operating systems
• known as Integrated Management Systems (IMS)
  Assessment.
• It essentially enables organizations to establish
  and maintain multiple management system
• Quality Management System,
• Environmental Management System
• Health Safety Management System.

13
IMS

• This integrated assessment uses the models of
  ISO9000, ISO14001 and OHSAS18001 in a single,
  seamless process.
• IMS ISO9000ISO14000OHS18000

14
Objective of IMS

• In essence, when an organization is embarking
  registration towards ISO 9000, ISO 14000 and
  OHSAS 18000, the objectives must be to monitor
  the system, learn from observation and
  experience, and be prepared to make improvements
  and changes.

15
IMS by providing integrated audit

• The purpose of integrated audits is to establish,
  by an unbiased means, factual information on
  management.
• Having established a total management system
  which involves a very extensive and complex
  changing process, it is necessary to install
  measures, at process level that will feedback
  information on whether the model is being
  effective.

16
IMS proposed by BSI

• Figure below proposed model suggested by BSI in
  addressing the overwhelming need for integrating
  various certification.

17
Advantages of IMS

• Hence, IMS provides competitive advantages
• Reduced management down-time and on-site
  disruption
• Identification of best practice across all
  systems
• An assessment report that is relevant to your
  overall business objectives and processes
• Cost efficiency in service delivery
• A comprehensive certificate to display

18
Pros and Cons of IMS

• Simply putting the quality, environmental and
  Occupational Health and Safety system together
  into one book of policies and procedures is not
  integrating them.
• Neither is putting the quality manager, safety
  manager and environmental manger in a single
  office.
• There must be linkages to hide the details
• Although the IMS is not Total integration of
  various management system, it is a step forward
  to address the need of reducing the repetitive
  efforts of managing various system.

19
TQM vs TMS

• TQM provides the overall concept that fosters
  continuous improvement in an organization.
• The TQM is a philosophy stresses a systematic,
  integrated, consistent, organization-wide
  perspective involving everyone and everything. In
  order to have a systematic approach to TQM, many
  methodologies, such as TMS and IMS has been
  proposed.

20
Benefits of TMS

• The internal benefits of registration are
• greater responsibility, accountability and
  quality consciousness among staff
• better use of time and resources
• greater consistency and traceability of product
  or services
• less wastage through product or service failure
• continual improvements to quality and efficiency
• improved profit and minimize its OHS risks to
  its employees.

21
Benefits of TMS (2)

• The external benefits (customer satisfaction)
• wider market opportunities
• increased customer satisfaction
• improved customer loyalty

22
TMS vs IMS

• Total Management System (TMS) is an approach that
  based on total integration of various management
  systems that can sustain the changes in business
  environment of the new era
• There are still shortcomings in the implementing
  TMS.
• A pragmatic approach is the so-called Integrated
  Management System (IMS) in which by putting
  various management systems in a synergetic way,
  great benefits can be obtained.

23
Summary

• TMS as an implementation of TQM
• IMS is a pragmatic approach to integrate various
  management system.
• It is a simpler version of TMS

24
TQM implementation based on TMSCase studies

• MTRC

25
MTRC 3 policies

• MTRC OHS policy
• MTRC EMS policy
• MTRC social accountability policy

26
MTRChttp//www.mtrcorp.com
27
MTRC OHS policy

• The Company is highly committed to ensuring the
  health, safety and welfare of its employees. The
  Company shall comply with all occupational health
  and safety legislations and provide all employees
  with a safe working environment.
• The safety of customers, the public, contractors
  and employees is an absolute pre-requisite of all
  our operations. The Company is committed to
  maintaining a climate of safety awareness and
  employing management systems that will lead to
  continuous improvement in safety performance.
• Safety is everyones responsibility at all times
  and affects everything that we do. It is an
  integral part of the Companys business strategy.
  Each member of staff has a duty to protect
  customers, the public, contractors and other
  employees of the Company. Nothing is too
  important to preclude the consideration of
  safety.
• The Company shall continuously maintain and
  review the existing equipment, passenger trains
  and station layout to ensure safety and
  efficiency of train service.
• It is the responsibility of the Company to check
  the health conditions of employees to ensure
  their fitness for employment.

28
MTRC EMS policy

• ????
• ?????????????????????????,????????????,???????????
  ?????,??????????????????????????,??????????,??????
  ????,??????????????????

29
MTRC EMS policy

• ???????????????,??????????????????????
• ????????,????????????,???????????????????
• ???????????????,???????????????,??????????????????
  ?
• ??????????????,????????????,???????????
• ??????????????????,????????????,??????????????????
  ?????????????
• ????????????????,????????????
• ???????????????????????????
• ????????????????????,?????????????

30
????

• ?2003???ISO 14001??????????????
• ???????????????????????????????,???2003??????????
  
• ??????????????
• ????????,???2002?????????????

31
MTRC social accountability policy

• ?????????????
• ??????????????,????????????????????????????????,??
  ????????????????,?????????????????????????????????
  ???????????????????????????????

32
TQM implementation based on IMSKMB Case studies
This integrated assessment uses the models of
ISO9000,ISO14001 and OHSAS18001 in a single,
seamless process. IMS ISO9000ISO14000OHS18000
33
Introduction

• TQM is a principle
• Integrated Management System (IMS) is a method to
  achieve TQM
• IMS ISO9000 ISO14000 ISO18000
• Case study of KMB indicate how to implement a IMS
  to achieve TQM

34
Introduction of EMS in KMB

• KMB is committed to building a better environment
  through continuous contributions to environmental
  conservation and protection.
• Preventing pollution and continuously improving
  our environmental performance
• Enhancing staff environmental awareness

35
Measures done by KMB

• First to use Euro engines in its bus fleet
• More than 2,600 KMB buses are equipped with
  environmentally-friendly Euro engines
• Use ultra-low sulphur diesel
• Eco-Driveline on buses
• Implement waste water treatment
• Implement Water Recycling
• Implement solar powered bus shelter
• Reuse the tyre
• Training courses for staff

36
Euro engines

• Since 2001, the environmentally-friendly Euro III
  engine has been installed on all new buses
  ordered. Compared with the Euro II engine, the
  Euro III engine reduces emissions of nitrogen
  oxides and particulates by 28 and 33
  respectively.
• Compared with the emission levels in 1992, each
  KMB bus emits 45 less particulates on average,
  significantly improving the air quality in Hong
  Kong

37
Use of ultra-low sulphur diesel

• Since 2001, KMB has used ultra-low sulphur
  diesel, containing only 0.005 sulphur, in it
  entire fleet of more than 4,300 buses. The use of
  ultra-low sulphur diesel is beneficial to the
  environment both in terms of improved air quality
  and in reducing the output of chemicals that
  combine and form acid rain. More than 3,100 KMB
  buses have been equipped with the 'Posilock' fuel
  filling system, as used on aircraft. This device
  not only speeds up the refuelling process but
  also avoids waste by preventing fuel spillage.

38
Eco-Driveline on buses

• The system has proved to be effective in reducing
  exhaust emissions by an average of 6 to 10,
  thus further improving the air quality.

39
Water Recycling

• The 120,000 litres of water that are used every
  day to clean the KMB bus fleet are treated and
  recycled through the water recycling system

40
Solar powered bus shelter

• the solar powered bus shelter is equipped with
  adjustable photovoltaic grids, which generate
  electrical power for the shelter's electronic
  information system and advertising panels.

41
Reuse the tyre

• To alleviate the pollution problem caused by
  industrial waste and to fully utilise resources,
  KMB retreads around 33,000 used tyres every year.
  Further, more than 100 tons of tyre chips are
  collected annually and used to manufacture
  playground flooring

42
Training courses for staff

• For example, bus captains are instructed to
  accelerate and brake smoothly, to minimise noise
  while buses are in motion, and to switch off the
  engine when arriving at the terminus

43
KMB's Sha Tin Depot was granted ISO 14001
certification

• ISO 14001 is the internationally recognised
  standard for environmental management systems,
  providing a framework for organisations to manage
  aspects of their operations that affect the
  environment.

44
Award

• KMB was the winner of the 2001 Business
  Environment Council Environmental Performance
  Award, organised by the Business Environment
  Council, and of the Certificate of Merit Green
  Office Award (Large Organizations) at the 2002
  Hong Kong Eco-Business Awards, in recognition of
  the company's commitment to environmental
  protection

45
Potential benefits of implementing OHSAS 18000

• Potential benefits of implementing OHSAS 18000 is
  to reduce Costs
• help reduce accidents and ill health, leading to
  reduced downtime and associated costs

46
KMB adopting ISO18000

• Several steps had been implemented by KMB, for
  example
• Safety Policy
• Accident / Incident investigation
• Accident Prevention
• Emergency Preparedness
• Customer Safety Scheme

47
Safety Policy

• A policy is a statement about an issue and says
  what the business intends to do about the issue.
• KMB has made a policy that the bus driver must
  follow during the time they drive.
• For example
• have a good driving behaviour
• can't force across the traffic light when it
  turns yellow
• can't force "cut-line" on the road in order to
  avoid the accident
• ensure no any people standing near the doors by
  using the mirror before closing the doors
• must steer into the bus stop before let the
  passengers get off the bus to avoid the
  passengers to get accident on the road

48
Accident / incident investigation

• All work injuries involving compensation must be
  reported. One of the objectives of accident
  reporting is to establish the facts of each
  accident in order to analyze the causes as
  precursor to remedial action So that Kmb has
  reduced the rate of accident from an average of
  3.33 accidents per million vehicle-km to
• an average of 2.81 accidents per million
  vehicle-km in 2001

49
Accident Prevention

• KMB's Information Technology Department and
  Service Department collaborated to produce the
  'Bus Maintenance Information System' (BMS) to
  monitor operations and enhance overall
  efficiency. And hence the bus maintenance is
  getting more reliable and the number of incident
  is greatly reduced.
• KMB has also upgraded its air conditioning
  technology by installing the latest compact
  system, which provides integrated and delicate
  control in terms of cooling and air circulation
  by means of an ambient sensor. And hence prevent
  the disease to infect.

50
Emergency Preparedness

• Plans for creation of emergency procedures should
  be developed to cover hazard such as the fire,
  buses failure, typhoons. requiring first aid,
  rescue, means of escape, ventilation to protect
  bus drivers and the passengers.
• For example
• In case the bus breaks down and stop on the road.
  The bus driver has the responsibility to protect
  the passenger form their safety. inform the
  manager immediately and keep the passengers
  stayed in the bus. and arrange them to take
  another bus in a safe way.

51
For Customer Safety

• Seat Belts are installed in each seat in the bus
  to reduce the level of harm to passengers
• Fire extinguisher is installed to each bus in
  case there is a fire on the bus
• Hammers are installed near the windows on the bus
  for the passengers to use to escape if there is
  an accident

52
Social Accountability

• For Safety of physically disabled people
• Since it is a little bit dangerous for a
  physically disabled people to get off / get on
  the bus.
• KMB has developed some special facility to meet
  the needs of them
• the bus body is lowered to 25cm (around 10 inches
  from ground level and there is no entrance and
  exit steps.

53
Social Accountability

• Wheelchair ramp slides out to allow wheelchairs
  to get on.
• Non-slip material is used in bus flooring.
• Wheelchair positions in the front saloon with
  extra handrails and low level bell pushes.