Networking, Communications, and Infrastructure William Green greenmail'utexas'edu

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Networking, Communications, and
InfrastructureWilliam Green (green_at_mail.utexas.ed
u)
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Overview

• Introduction
• What might we do for you?
• Areas
• Remote services (OTS)
• Networking
• Voice services
• Campus building security systems
• Multimedia
• Video
• Infrastructure

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Central IT
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Federated IT

• Not all networking and infrastructure is
  centralized
• Some departments manage departmental wired local
  area networks
• A few manage departmental phone switches

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What might we do for you?

• Want more network ports/wireless?
• Need a new phone or feature (ex SmartVoice)?
• Changing your building access/security system?
• Remodeling or moving and want your services to go
  with you?
• Need multimedia support for an event?

tn_at_its.utexas.edu
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OTS

• Provide Wide Area Telecommunications Services
  (ITS-Networking partnership)
• The University of Texas System Network (UTSN)
• Texas Higher Education Network (THEnet)
• Greater Austin Area Telecommunication Network
  (GAATN)
• Lonestar Education and Research Network (LEARN)
• Most people dont interact with OTS

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Networking and Infrastructure

• Networking
• UTnet (107,000 wired access points)
• Wireless (3,000 WAPs)/Public Network Access
  (PNA)
• Residence hall network (Resnet)
• Campus telephone
• Dial tone and long distance(17,000 users)
• Voice mail
• Telephone Directory
• Video
• Campus cable TV
• Satellite programming
• Video conferencing
• Webcasts and streaming media
• Campus/building security systems
• Article protection alarms
• Electronic door access (proximity cards)

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Networking

• Critical Services
• Campus backbone
• Departmental networks
• Network services (DNS etc.)
• External connectivity
• Limited Internet bandwidth but unlimited campus
  bandwidth
• Off-campus access via VPN
• Peering with Time Warner Cable's Road Runner
  service, Bestline Communications, and Apogee
  Telecom to provide faster service to UTnet for
  off-campus users in the local Austin area
• Reliable, stable, high performance 24 X 7 X 365

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Department Networks

• Most departments have Technical Support
  Coordinators (TSC) who work with Networking.
• Who is your TSC? Ask your admin support staff or
  email us.
• If you are a TSC, we provide an extensive toolset
  to help manage the network
• Who pays? Departments pay for equipment used in
  their buildings. Networking designs, installs,
  and operates in most cases.

networking_at_its.utexas.edu
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Utilities for TSCs
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Public Network Access

• All wireless and some wired ports in public
  locations (libraries/lounges) are operated by
  Networking
• Bandwidth limitation per user
• Options to purchase additional individual or
  project PNA bandwidth
• TSCs may create guest accounts (3rd party option
  this spring)

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Networking Projects

• 3rd Party Wireless System
• Firewall Support Program
• Network Operations Manual
• Bandwidth Awareness Tools

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Voice Services

• Critical Services
• Campus-wide telephone system
• Long distance services
• Voice mail
• Automated Attendant services
• Facilities assignment and record keeping
  (including work order processing)
• Department business/admin staff typically
  interact with ITS/Admin.
• Departments place work orders and are billed
  yearly for recurring services.

tn_at_its.utexas.edu
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SmartVoice

• Voice mail message forwarding to your e-mail
  inbox
• Message management via phone, pager, PDA, desktop
  client or a Web browser (using your UT EID and
  password)
• Personalized greetings based on time of day or
  caller phone number
• Call forwarding to pagers and cell phones
• Multiple phone numbers tied to one SmartVoice
  mailbox
• With SmartVoice you can retrieve your messages
  via telephone, email, or by using desktop client
  software or the Web interface

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Distributed Antenna System

• Visually unobtrusive hardware, no major
  construction
• Supports all wireless services/operators
• Option to and/or complements traditional cell
  sites
• Optimal wireless coverage - including in-building
• Base station equipment can be kept out of sight
• Lower radiation levels than macrocell towers
• Improves infrastructure for new applications

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Distributed Antenna System
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Video

• Campus cable TV
• Satellite programming
• Videoconferencing
• Webcasts streaming media
• Departments place work orders and are billed for
  the associated costs for other services (some
  recurring CATV)

tn_at_its.utexas.edu
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Campus Security Systems

• Card Access Control
• Fiber Optic Loop Property Protection
• Intrusion Protection
• Panic/Duress Buttons
• Video Monitoring (closed-circuit TV)
• Departments place work orders and are billed for
  services.
• Over 10,000 alarm point active on campus

tn_at_its.utexas.edu
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Building Access and Control (BACS)

• Replaced alarm and door access system (over 30
  years old)
• Now replacing a 15 year old system (Andover)

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Engineering Construction

• Planning Design communications security
  infrastructure designs and standards to support
  construction, renovation and departmental
  projects including
• UT System Office of Facilities Planning and
  Construction (OFPC)
• UT Austin Project Management and Construction
  Services (PMCS)
• Voice and Security Installation Repair
• Voice/Data Cabling
• Outside Plant (fiber copper)
• Departments place work orders and are billed for
  services. Costs are typically included in large
  project estimates by OFPC and others.

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UT Austin OFPC Capital Projects
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Cabling Trends

• Key Points
• Cable installation workload follows the
  ebbs/flows of construction and renovation
  projects
• Voice cable installations decreased in 2005 and
  broke the pattern
• Building access control and security work orders
  are increasing

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BACS An example of ITS working together

• Infrastructure
• Security Operations Center Picture Perfect
  programming administration, policy development
  and administration
• Engineering Construction plan, design,
  evaluate new technologies, cabling, installation,
  repair
• Networking FACNET
• Voice Services backup communications
• Data Center redundant facilities for hosting
  servers
• Systems redundant servers, server support
• User Services desktop support
• Admin project accounting, work order
  processing, purchasing
• ISO security testing and review

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Questions?