Use of the Global Scorecard

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Use of the Global Scorecard

• Jim Flannery
• Procter Gamble

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What is the Global Scorecard?Background on the
Scorecard Project
March 1999 Amsterdam First Global Scorecard
meeting

• Mission
• Create a tool to enable companies to
• Understand performance
• Compare results in a common way
• Establish priorities
• The tool should be capable of being used
• Internally
• Collaboratively

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Scorecard Journey Four Clear Objectives
A tool capable of supporting single company or
joint engagement
Globally consistent but modular useable
in developing or mature ECR situations
More pragmatic linked to KPIs (day-to-day
management)
Simple Easy to use
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The Global Scorecard a Capability Assessment
tool

• - a simple solution to 4 business questions

WWW.GLOBALSCORECARD.NET
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8 Core Key Performance Indicators

• Service Level / Unit Fill Rate Are all items
  being delivered as ordered?
• On-Time Delivery Are goods arriving when
  expected?
• Inventory Have we minimized the amount of
  inventory needed in the supply chain?
• On-Shelf / Point-of-Sale availability Can the
  consumer purchase the product when they want it?
• Order to Delivery Lead Time How responsive are
  we to changing consumer needs?
• Distribution costs Have we optimized the cost
  of product transportation storage?
• Data Synchronization Do we efficiently get
  information flow right the first time?
• Perfect Order Measure Are orders complete, on
  time, damage free and invoiced correctly?

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9 Implementation Measures

• of consumer units allocated GTIN
• of cases / cartons / inners allocated GTIN
• of pallets / unit loads labelled with SSCC
• of item exceptions to GTIN allocation
  guidelines
• of shipping or receiving locations that have
  been allocated a GLN
• of orders transacted via EDI or XML and of
  Invoices transacted via EDI or XML
• of sales with synchronized Master Data between
  trading partners via the Global Data
  Synchronization Network
• of SKUs registered in the GlobalRegistry
• of GTIN s that are catalogued consistent with
  Global Product Classification Standards

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1. What is it I want to deliver ?
2. What capabilities do I need to deliver it?
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3. How developed are those capabilities within my
situation?
Progress vs. criteria / benchmarking
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3. How developed are those capabilities within my
situation?
4. How do I improve those capabilities?
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85
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99
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2.2
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Questions???