Benchmarking Case Study

1
Benchmarking Case Study

• Engineering Design
• Chris LoPiccolo
• Moreland City Council
• Assisted by
• ACIG

2
The LGPro Benchmarking Project

• Objectives
• Gain benchmarking skills.
• Form networks.
• Benchmark a service in each network.
• Make comparisons
• Data
• Processes
• Practices
• Find improvements to services.

3
Learning through Benchmarking
As-Is picture
Service Scope
Comparisons
Gap Analysis 1
Process Maps
Improvement Plan
Implemented improvements!
KPIs, Performance data
Best Practice picture
Best Practice features
Current Practices
Gap Analysis 2
Best Practice performance data
4
Engineering Design

• Survey Data Collection
• Design
• Contract Administration
• Contract Supervision
• Construction Management

5
KPIs

• Customer Satisfaction
• of projects delivered in compliance with agreed
  Design Program schedule
• jobs with greater than 5 deviance of
  construction costs from estimate
• Design rework rate
• Average number of variations per project
• Average number of design changes at construction
  stage
• Average cost over-run per project
• Average cost under-run per project
• no. of noncompliances with policies, standards,
  guidelines per project
• reduction in traffic accidents
• Design cost as of total project construction
  cost
• small projects
• medium roads projects
• large roads projects
• medium drainage projects
• large drainage projects
• medium 'other' projects
• large 'other' projects
• all projects combined

6
Comparisons of data
7
Comparisons of data
8
Comparisons of data
9
Process maps
10
Best Practices Gap Analysis

• Developed for each of the main processes, grouped
  under
• Policy Strategy
• Structure, Resourcing Financing
• Planning Scheduling
• Delivering the Service
• Monitoring Reporting

11
Improvement Plans

• Examples
• 1.      Develop standard briefs for survey,
  concept design and detailed design that includes
  the purpose, context and outputs for a project.
  Risk assessments and safety plans also to be
  included.
• 2.      Develop standard control tasks,
  checklists and documentation for projects in all
  phases (survey, consultation, concept and
  detailed design).
• 3.      Develop brochures and standard circulars
  for various tasks / stages for design services
  and projects.
• 4.      Develop Special Charge Scheme policy and
  standard documents around the process already
  developed.
• 5.      Develop a framework to record decisions
  and approvals for consultation process.
• 6.      Refine standards for documenting detailed
  design to be included in briefs and checklists.

12
Workshop

• Form into groups.
• Each group discusses one issue (papers to be
  given out list the issues)
• 30 minutes workshop to discuss and prepare
  feedback for the session
• Presentation 5 minutes each group