Wegmans

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Wegmans WelchsScorecarding Project
Mike Bargmann and Dee Biggs FMI/GMA Joint
Distribution Conference April 4, 2006
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Agenda

• Background
• Current Metrics
• Scorecard Examples
• Future Measures
• Lessons Learned

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Background

• In 2005, a cross industry team made a collective
  recommendation to review and update Supply Chain
  Metrics
• Participants
• Land O Lakes
• Meijer
• Pfizer
• Wegmans
• Welchs
• Wegmans and Welchs began tracking performance on
  these Supply Chain Metrics

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Why Do We Need Supply Chain Metrics?

• What gets measured gets done!
• To identify and focus on those areas that are key
  to the success of the horizontal Supply Chain
• To measure and continuously improve the Supply
  Chain from source to consumption

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Wegmans and Welchs Relationship Framework

• Wegmans and Welchs have worked on Supply Chain
  projects in the past, and have a long standing
  relationship.
• Products consist of Grocery, Dairy, and Frozen.
• Products are carried in the Wegmans DCs which
  are located in Rochester, NY. Welchs DCs are
  located in North East, PA.
• Truckload Pickups, backhauled through the Wegmans
  Erie Store.
• VMI Partnership

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New Metrics Measured

• Sales
• Days of Supply
• Data Synchronization
• On-Time Delivery
• Order Cycle Time
• Invoice Accuracy
• Unsaleables
• Service Level
• Cases Shipped vs. Cases Ordered
• Shelf Level Service
• Data Accuracy

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Scorecard
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DOS - Company
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DOS - Grocery
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DOS - Dairy
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DOS - Frozen
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Data Synchronization
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On Time Delivery Page
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Order Cycle Time Company
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Invoice Accuracy
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Timely Payment
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Unsaleables
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Service Welchs to Wegmans
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Service Level DC to Store
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Data Accuracy
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Scorecard
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Key Lessons Learned

• In God we trust, all others bring data!
• Metrics should be standardized and clearly
  defined.
• Measurement drives continuous improvement from
  source to consumption a horizontal approach
  across the Supply Chain.
• Establish goals for each measure, and share the
  results openly.
• Collaborative Scorecarding should include all
  participants in the Supply Chain, and allow for
  open feedback between partners.
• We need to make the data easier to accumulate and
  share.
• What gets measured gets done!