Change%20Management%20at%20Speed%20of%20Trust

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Change Management at Speed of Trust

• Sanjeev Batta
• October 16, 2008

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Cay Pure
Zen Simple
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What do we do?

• We help government and public sector
  organizations deliver sustainable results by
  effectively leveraging technology, process and
  people.

• Services
• IT Strategic Planning
• Architecture
• Business Process Optimization
• Project Management
• Technology Implementation
• SOA and Enterprise Integration

• Clients
• Labor and Industries
• Office of Financial Management
• Liquor Control Board
• DIS
• OSPI
• Many other state agencies..

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Indemnification
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How this presentation happened?
WSP
LNI
DIS
LCB
Citizens of Washington see us as one government.
If they have problem with one of us they have
problem with the government.
DOT
DOL
DOR
DOH
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Elephant Tether
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Hidden Agenda ?
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TRUST One thing that changes Everything
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Where is Trust?
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Previous Presentations

• We are trying to restore trust in the marketplace
• Citizens want us create transparency
• We hired these guys because of their credibility
• We want to confront reality with
• Our Economy
• Housing Market
• Earthquakes

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What organization do you represent?(Exercise)
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Why should I care ?
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Strategy Execution Results
But I am supposed to deliver results
Strategy Execution Trust Factor
Sustainable Results
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Hidden Brakes
Cost
Speed
Speed
Cost
High Trust Organizations
Low Trust Organizations
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The Speed of Trust..
If you want to go fast, travel alone, but if you
want to go far, travel together. African
proverb
If you want to go fast, travel alone, but if you
want to go far, travel together. If you want to
go fast and far, travel together at Speed of
Trust.
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But I wanted the hear about change management?
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What drives change?
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The 5 Waves of Trust
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Trust always Starts with
me
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Organizational Trust(Its more challenging)

• Organizations that have credible and trustworthy
  leaders may still fail to create organizational
  trust.
• Credible Leader Credible Organization

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All organizations are perfectly aligned to
deliver the results they are delivering.
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Organization Trust WaveKey Principle
Alignment
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SymbolsManifestation of Alignment(Or Lack of it)

• Where are symbols
• Policies
• Procedures
• Behaviors
• Stories

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Symbols of Trust / Distrust in your
organization(Exercise 2)
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Four cores of credibility
Competence
Character
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Credibility 4 Cores together
Competence
Character
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How are your organizations 4 Cores?(Exercise-3)
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13 Behaviors
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Example BehaviorCreate Transparency
Behavior Tell the truth in a way people can
verify. get real and genuine. Be open and
authentic. err on the side of disclosure. Operate
on the premise of, "What you see is what you
get." Don't have hidden agendas. Don't hide
information
Opposite To hide, cover up, obscure, or make
dark.
Counterfeit (The most difficult part) Having
hidden agendas, hidden meanings, or hidden
objectives. Creating illusion, pretending,
"seeming" rather than "being," making things
appear different than they are. Withholding
information.
Trust happens when leaders are transparent.
Jack Welch
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Example BehaviorConfront Reality
Behavior Take issues head on, even the
"undiscussables," Address the tough stuff
directly. Acknowledge the unsaid. Lead out
courageously in conversation. Don't skirt the
real issues. Don't bury your head in the sand.
Opposite To ignore reality or act as though it
doesn't exit. To live in fantasy.
Counterfeit Pretending to confront reality but
actually evading it, focusing attention on side
issues while skirting the real issues.
The first responsibility of a leader is to define
reality. - Max Depree CEO, Herman Miller
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Score your organizations 13 behaviors(Exercise
4)
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How to manage change?
See the hidden variable of Trust
Act and create organization symbols that Align
with where you want to go
Speak the Language of 4 Cores and 13 Behaviors
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Implementation

• Trust always starts with me.
• Be aware of the strengths and weaknesses of my
  four cores.
• Know my strengths and weaknesses with the 13
  Trust Behaviors.
• Work on one core each quarter.
• Openly discuss and work on one Trust Behavior
  each week. (13 X 4 52)
• Internalize the Trust Behavior in project
  communications (emails, discussions, memos, etc.)
• Develop and follow trust action plans for each
  wave.
• Mentor others on my strengths.
• Allow myself to be mentored by others on my
  weaknesses.
• Give the world someone they can better trust.

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(No Transcript)
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Available Resources

• Cayzen Technologies offers four different trust
  workshops and is certified in facilitating
  Leading at the Speed of Trust, a CoveyLink
  professional development seminar. This seminar
  contains fourteen hours of material and
  exercises.
• The Speed of Trust, a book by Stephen M.R. Covey
• CoveyLink.com
• WhoTrustsYou.com

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Questions?
The light at the end of the tunnel has been
turned off due to budget cuts.