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OWCP Interagency Meeting

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Title: OWCP Interagency Meeting


1
OWCPInteragency Meeting
  • April 19, 2005

2
Agenda
  • Welcome and Introductions
  • DFEC FY2004 Overview
  • Statistics
  • iFECS
  • CQS
  • SHARE FY2004 Performance
  • OSHA
  • OWCP
  • Awards
  • Agency Presentations

3
Division of Federal Employees Compensation
Overview
  • FY 2004 The year in review

4
FECA Benefit Obligations Fiscal Years 1994 - 2004
(in millions)

FY 1996 includes one-time accounting
adjustment of 85 million.
5
FECA CA-7s Filed
6
CA-7 Timeliness (filed in 7 calendar days)
7
CA-7 Timeliness (by major agency)
8
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9
Lost Production Days in QCM Cases
Nationwide Averages Measured w/in 1st Year from
the Date Wage Loss Began
Calendar Days
10
Division of Federal Employees Compensation
Overview
  • FY 04 Program Performance

11
Internal Measurements
  • Workload Processing for 2004
  • 164,694 new cases created
  • 155,893 decisions issued
  • 24,124 initial claims for wage loss received

12
Internal Measurements
  • 97.8 of 134,970 traumatic cases adjudicated
    within 45 days.
  • 95.0 of 18,204 basic occupational disease cases
    adjudicated within 90 days.
  • 85.5 of 6,619 extended occupational disease
    cases adjudicated within 180 days.
  • 99.7 of extended occupational disease cases
    adjudicated within 365 days.
  • 87.2 of 103,471 wage loss claims processed
    within 14 days

13
Internal Measurements
  • Communications
  • 96.9 of written priority inquiries answered
    within 14 days
  • 2.7 days average response time for telephone
    inquiries
  • 86.1 of general written inquiries answered
    within 30 days

14
iFECS
  • Integrated Federal Employees Compensation System
  • Combined data from 12 district offices into one
    integrated database.
  • Updated information now available in AQS.
  • Will allow for reporting capabilities

15
Claimant Query System
  • Claimants can use Employee Express to access
    their claim information.
  • Other systems being used by agencies will be
    addressed after successful integration with
    Employee Express.
  • Target date Not yet established but OPM will
    grant a special release once testing is completed.

16
Safety, Health, and Return-to-Employment (SHARE)
Initiative
Jonathan L. Snare Acting Assistant
Secretary Occupational Safety and Health
Administration Interagency Meeting April 19,
2005
17
Cost of Occupational Injuries and Injuries 2
Billion Annually
  • Direct Costs
  • Medical expenses
  • Return-to-work programs
  • Job accommodations for injured workers
  • Indirect Costs
  • - Lost productivity
  • - Training for replacement workers
  • - Overtime expenses
  • - Reduced product and service quality
  • - Pain and suffering

18
SHARE Goals
  • To reduce Total Case Rates by at least 3 per
    year
  • To reduce Lost Time Case Rates by at least 3 per
    year
  • To improve the timeliness of filing injury and
    illness notices by at least 5 per year
  • 4) To reduce the rates of lost production days
    due to injuries and illnesses by at least 1 per
    year

19
SHARE Goals
  • Align With
  • Presidents Management Agenda goal on human
    capital by focusing on strategies to prevent
    workplace injuries and injuries and preserve
    human resources
  • DOLs strategic goal to foster quality
    workplaces that are safe, healthy, and fair
  • OSHAs mission to promote and assure workplace
    safety and health and reduce workplace
    fatalities, injuries and illnesses

20
S-T-R-E-T-C-H Goals
  • Agencies were asked to set stretch goals for
  • all 3 years
  • Agency TCR LTCR
  • Department of Treasury 6 6 (all)
  • Armed Forces Retirement Home Board 5 5 (all)
  • Farm Credit Administration 100 N/A (04)
  • FDIC 5 5 (all)
  • Federal Mediation/Conciliation Service 100 N/A
    (04)
  • International Trade Commission 100 N/A (04)
  • SEC 4 4 (04)
  • Selective Service System 75 N/A (04)
  • Department of Defense 4 4 (05/06)
  • OPM 22 15 (05)

21
SHARE - OSHA Goals
  • Reduce TCRs by at least 3 per year
  • Reduce LTCRs by at least 3 per year

22
Estimated Cost Savings Achieving Minimum 3 TCR
and LTCR Goals
  • Result in _at_ 14,300 fewer total cases over the
    course of the 3-year Initiative
  • 6,600 fewer lost time cases _at_ estimated cost
    savings of 28,000 per case
  • 7,700 fewer no lost-time cases _at_ estimated cost
    savings of 7,000 per case
  • Total estimated cost savings of _at_ 240 million
  • Cost estimates are based on the National Safety
    Councils average costs of injuries and illnesses
    for 1998, including direct and indirect costs and
    excluding costs for property damage.

23
Occupational Injuries/Illnesses Total Case Rate
(TCR)
24
Occupational Injuries/Illnesses Lost Time Case
Rate (LTCR)
25
SHARE Performance Results for FY 2004 TCR for
Federal Government (less USPS)

26
SHARE Performance Results for FY 2004 TCR by
Major Agency
27
SHARE Performance Results for FY 2004 LTCR for
Federal Government (less USPS)

28
SHARE Performance Results for FY 2004 LTCR by
Major Agency
29
OSHA Resources How Are We Helping Agencies?
  • FACOSH
  • Training
  • Outreach materials
  • OSHA Training Institute
  • Councils
  • Agency Technical Assistance Requests (ATARs)
  • Cooperative Programs
  • - Voluntary Protection Programs (VPP)
  • - Partnerships
  • - Alliances
  • Web Resources
  • Data

30
OSHA Resources Whats on the Horizon?
Post quarterly data Continue to provide
training through the councils Conduct ATARs
upon request Encourage cooperative
relationships with OSHA Target interventions
to high-hazard establishments Survey agencies
to identify training needs
31
OSHA Awards Outstanding Performance Achievements
  • Department of Agriculture
  • Department of Housing and Urban Development
  • Department of Navy
  • Department of Treasury
  • Agency for International Development
  • Armed Forces Retirement Home Board
  • Consumer Product Safety Commission
  • Executive Office of the President
  • Federal Communication Commission
  • Federal Deposit Insurance Corporation
  • Federal Housing Financial Board
  • General Services Administration
  • International Boundary and Water Commission

Success!
32
OSHA Awards Outstanding Performance
Achievements (Contd)
  • National Aeronautics and Space Administration
  • National Archives and Records Administration
  • National Gallery of Art
  • National Science Foundation
  • Office of Personnel Management
  • Pension Benefit Guarantee Corporation
  • Securities and Exchange Commission

Success!
33
OSHA Awards Exceptional Performance
Achievements
  • Export/Import Bank of U.S.
  • Farm Credit Administration
  • Federal Election Commission
  • International Trade Commission
  • National Mediation Board
  • Occupational Safety and Health Review Commission
  • Postal Rate Commission

Success!
34
www.osha.gov
35
Safety Health and Return to Employment (SHARE)
  • First year of initiative is complete.

36
  • Government timeliness goal met and exceeded by
    almost 18
  • Government LPD goal missed by almost 12.

37
Here is how we did in the first year
38
CA-1/CA-2 Timeliness(filed in 14 calendar days)
39
CA-1/CA-2 Timeliness(by major agency)
40
Lost Production Days(per 100 employees)
41
Lost Production Days(by major agency)
42
Where do we go from here?
43
Whats New
  • Web-based Resources
  • (www.dol-esa.gov/share)
  • Outreach
  • Alliances with agencies to address case
    management and return-to-work issues
  • One-on-one seminars and strategy sessions

44
New OWCP actions/approaches
  • Employee Express Claimant Query System
  • AQS Report Suite
  • District Office targeting of agencies
  • Improving the SHARE website
  • Best Practice Models
  • Electronic RTW reporting

45
For SHARE to succeed, we must do both
  • Reduce the number of serious injuries
  • Get people back to work
  • Its a joint Safety and Workers Comp. activity,
    and agencies have to get both right

46
FECA Reform
  • Applies to new claims only.
  • Strengthens the program while still maintaining
    generous benefits.
  • Projected savings of 721 million over the next
    10 years.

47
FECA Reform
  • Incentives
  • Conversion benefit for retirement aged
    claimants
  • Setting compensation at 70 for all claimants
  • Change the schedule award to allow for payment
    during the wage loss period, eliminate FECA/OPM
    shuffle
  • Retirement Bonus (Allen bill)

48
FECA Reform
  • Equity and Fixes
  • Restore waiting period
  • Allow for subrogation of COP for Third Party
    Claims
  • Update disfigurement and burial payments
  • Pay all schedule awards at average salary rate
    (GS-11 step 3)

49
Exceptional Achievements in Timeliness
  • Gold Star Agencies
  • met their goals and exceeded 80 timeliness
  • Dept. of Labor 88.9
  • Postal Service 88.7

SPECIAL MENTION
50
Exceptional Achievements in Lost Production Days
  • Gold Star Agencies
  • met their goals and had fewer than 45 LPD
  • Dept. of Air Force 32.2
  • Dept. of Army 36.8
  • Dept. of Defense 34.3
  • Dept. of Energy 25.8
  • Dept. of Labor 38.1
  • Dept. of Health Human Services 24.9
  • Dept. of Housing Urban Development 37.3

HURRAY!
51
Agency Presentations
  • United States Postal Service
  • Department of Defense
  • Air Force
  • Department of Treasury
  • NASA

52
ACS Where are we?
53
Status Overview As of 4/3/2005
  • More than 334,849 providers enrolled/registered
  • Average 1,417 calls/day on MED AUTH LINE with
    average hold time of 1.22 seconds.
  • Average 2,362 calls/day, ALL OTHER, average hold
    time of 2.43 minutes.

54
Status Overview As of 4/3/2005
  • Average 2.03 days for prior authorizations
  • 96 of all bills processed within 28 days
  • Adjustments processed in an average 12.82 days

55
Making Progress
  • Vastly improved communications with providers,
    claimants, agencies
  • IVRseamless revocation of toll-free number
  • RV improvements
  • Complaint escalation process
  • Standardization across District Offices

56
Our progress contd
  • Web portal redesignedmore user-friendly
  • Now, providers can request and receive
    authorizations online
  • Claimant eligibility query for specific services
    without secure log on

57
Provider Relations
  • Provider outreach now emphasized at the local
    level
  • Escalation process for severe problems
  • More internet-based ACS interaction

58
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