OWCP Interagency Meeting

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OWCPInteragency Meeting

• April 19, 2005

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Agenda

• Welcome and Introductions
• DFEC FY2004 Overview
• Statistics
• iFECS
• CQS
• SHARE FY2004 Performance
• OSHA
• OWCP
• Awards
• Agency Presentations

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Division of Federal Employees Compensation
Overview

• FY 2004 The year in review

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FECA Benefit Obligations Fiscal Years 1994 - 2004
(in millions)

FY 1996 includes one-time accounting
adjustment of 85 million.
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FECA CA-7s Filed
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CA-7 Timeliness (filed in 7 calendar days)
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CA-7 Timeliness (by major agency)
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Lost Production Days in QCM Cases
Nationwide Averages Measured w/in 1st Year from
the Date Wage Loss Began
Calendar Days
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Division of Federal Employees Compensation
Overview

• FY 04 Program Performance

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Internal Measurements

• Workload Processing for 2004
• 164,694 new cases created
• 155,893 decisions issued
• 24,124 initial claims for wage loss received

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Internal Measurements

• 97.8 of 134,970 traumatic cases adjudicated
  within 45 days.
• 95.0 of 18,204 basic occupational disease cases
  adjudicated within 90 days.
• 85.5 of 6,619 extended occupational disease
  cases adjudicated within 180 days.
• 99.7 of extended occupational disease cases
  adjudicated within 365 days.
• 87.2 of 103,471 wage loss claims processed
  within 14 days

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Internal Measurements

• Communications
• 96.9 of written priority inquiries answered
  within 14 days
• 2.7 days average response time for telephone
  inquiries
• 86.1 of general written inquiries answered
  within 30 days

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iFECS

• Integrated Federal Employees Compensation System
• Combined data from 12 district offices into one
  integrated database.
• Updated information now available in AQS.
• Will allow for reporting capabilities

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Claimant Query System

• Claimants can use Employee Express to access
  their claim information.
• Other systems being used by agencies will be
  addressed after successful integration with
  Employee Express.
• Target date Not yet established but OPM will
  grant a special release once testing is completed.

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Safety, Health, and Return-to-Employment (SHARE)
Initiative
Jonathan L. Snare Acting Assistant
Secretary Occupational Safety and Health
Administration Interagency Meeting April 19,
2005
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Cost of Occupational Injuries and Injuries 2
Billion Annually

• Direct Costs
• Medical expenses
• Return-to-work programs
• Job accommodations for injured workers
• Indirect Costs
• - Lost productivity
• - Training for replacement workers
• - Overtime expenses
• - Reduced product and service quality
• - Pain and suffering

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SHARE Goals

• To reduce Total Case Rates by at least 3 per
  year
• To reduce Lost Time Case Rates by at least 3 per
  year
• To improve the timeliness of filing injury and
  illness notices by at least 5 per year
• 4) To reduce the rates of lost production days
  due to injuries and illnesses by at least 1 per
  year

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SHARE Goals

• Align With
• Presidents Management Agenda goal on human
  capital by focusing on strategies to prevent
  workplace injuries and injuries and preserve
  human resources
• DOLs strategic goal to foster quality
  workplaces that are safe, healthy, and fair
• OSHAs mission to promote and assure workplace
  safety and health and reduce workplace
  fatalities, injuries and illnesses

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S-T-R-E-T-C-H Goals

• Agencies were asked to set stretch goals for
• all 3 years
• Agency TCR LTCR
• Department of Treasury 6 6 (all)
• Armed Forces Retirement Home Board 5 5 (all)
• Farm Credit Administration 100 N/A (04)
• FDIC 5 5 (all)
• Federal Mediation/Conciliation Service 100 N/A
  (04)
• International Trade Commission 100 N/A (04)
• SEC 4 4 (04)
• Selective Service System 75 N/A (04)
• Department of Defense 4 4 (05/06)
• OPM 22 15 (05)

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SHARE - OSHA Goals

• Reduce TCRs by at least 3 per year
• Reduce LTCRs by at least 3 per year

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Estimated Cost Savings Achieving Minimum 3 TCR
and LTCR Goals

• Result in _at_ 14,300 fewer total cases over the
  course of the 3-year Initiative
• 6,600 fewer lost time cases _at_ estimated cost
  savings of 28,000 per case
• 7,700 fewer no lost-time cases _at_ estimated cost
  savings of 7,000 per case
• Total estimated cost savings of _at_ 240 million
• Cost estimates are based on the National Safety
  Councils average costs of injuries and illnesses
  for 1998, including direct and indirect costs and
  excluding costs for property damage.

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Occupational Injuries/Illnesses Total Case Rate
(TCR)
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Occupational Injuries/Illnesses Lost Time Case
Rate (LTCR)
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SHARE Performance Results for FY 2004 TCR for
Federal Government (less USPS)

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SHARE Performance Results for FY 2004 TCR by
Major Agency
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SHARE Performance Results for FY 2004 LTCR for
Federal Government (less USPS)

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SHARE Performance Results for FY 2004 LTCR by
Major Agency
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OSHA Resources How Are We Helping Agencies?

• FACOSH
• Training
• Outreach materials
• OSHA Training Institute
• Councils
• Agency Technical Assistance Requests (ATARs)
• Cooperative Programs
• - Voluntary Protection Programs (VPP)
• - Partnerships
• - Alliances
• Web Resources
• Data

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OSHA Resources Whats on the Horizon?
Post quarterly data Continue to provide
training through the councils Conduct ATARs
upon request Encourage cooperative
relationships with OSHA Target interventions
to high-hazard establishments Survey agencies
to identify training needs
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OSHA Awards Outstanding Performance Achievements

• Department of Agriculture
• Department of Housing and Urban Development
• Department of Navy
• Department of Treasury
• Agency for International Development
• Armed Forces Retirement Home Board
• Consumer Product Safety Commission
• Executive Office of the President
• Federal Communication Commission
• Federal Deposit Insurance Corporation
• Federal Housing Financial Board
• General Services Administration
• International Boundary and Water Commission

Success!
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OSHA Awards Outstanding Performance
Achievements (Contd)

• National Aeronautics and Space Administration
• National Archives and Records Administration
• National Gallery of Art
• National Science Foundation
• Office of Personnel Management
• Pension Benefit Guarantee Corporation
• Securities and Exchange Commission

Success!
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OSHA Awards Exceptional Performance
Achievements

• Export/Import Bank of U.S.
• Farm Credit Administration
• Federal Election Commission
• International Trade Commission
• National Mediation Board
• Occupational Safety and Health Review Commission
• Postal Rate Commission

Success!
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www.osha.gov
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Safety Health and Return to Employment (SHARE)

• First year of initiative is complete.

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• Government timeliness goal met and exceeded by
  almost 18
• Government LPD goal missed by almost 12.

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Here is how we did in the first year
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CA-1/CA-2 Timeliness(filed in 14 calendar days)
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CA-1/CA-2 Timeliness(by major agency)
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Lost Production Days(per 100 employees)
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Lost Production Days(by major agency)
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Where do we go from here?
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Whats New

• Web-based Resources
• (www.dol-esa.gov/share)
• Outreach
• Alliances with agencies to address case
  management and return-to-work issues
• One-on-one seminars and strategy sessions

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New OWCP actions/approaches

• Employee Express Claimant Query System
• AQS Report Suite
• District Office targeting of agencies
• Improving the SHARE website
• Best Practice Models
• Electronic RTW reporting

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For SHARE to succeed, we must do both

• Reduce the number of serious injuries
• Get people back to work
• Its a joint Safety and Workers Comp. activity,
  and agencies have to get both right

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FECA Reform

• Applies to new claims only.
• Strengthens the program while still maintaining
  generous benefits.
• Projected savings of 721 million over the next
  10 years.

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FECA Reform

• Incentives
• Conversion benefit for retirement aged
  claimants
• Setting compensation at 70 for all claimants
• Change the schedule award to allow for payment
  during the wage loss period, eliminate FECA/OPM
  shuffle
• Retirement Bonus (Allen bill)

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FECA Reform

• Equity and Fixes
• Restore waiting period
• Allow for subrogation of COP for Third Party
  Claims
• Update disfigurement and burial payments
• Pay all schedule awards at average salary rate
  (GS-11 step 3)

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Exceptional Achievements in Timeliness

• Gold Star Agencies
• met their goals and exceeded 80 timeliness
• Dept. of Labor 88.9
• Postal Service 88.7

SPECIAL MENTION
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Exceptional Achievements in Lost Production Days

• Gold Star Agencies
• met their goals and had fewer than 45 LPD
• Dept. of Air Force 32.2
• Dept. of Army 36.8
• Dept. of Defense 34.3
• Dept. of Energy 25.8
• Dept. of Labor 38.1
• Dept. of Health Human Services 24.9
• Dept. of Housing Urban Development 37.3

HURRAY!
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Agency Presentations

• United States Postal Service
• Department of Defense
• Air Force
• Department of Treasury
• NASA

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ACS Where are we?
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Status Overview As of 4/3/2005

• More than 334,849 providers enrolled/registered
• Average 1,417 calls/day on MED AUTH LINE with
  average hold time of 1.22 seconds.
• Average 2,362 calls/day, ALL OTHER, average hold
  time of 2.43 minutes.

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Status Overview As of 4/3/2005

• Average 2.03 days for prior authorizations
• 96 of all bills processed within 28 days
• Adjustments processed in an average 12.82 days

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Making Progress

• Vastly improved communications with providers,
  claimants, agencies
• IVRseamless revocation of toll-free number
• RV improvements
• Complaint escalation process
• Standardization across District Offices

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Our progress contd

• Web portal redesignedmore user-friendly
• Now, providers can request and receive
  authorizations online
• Claimant eligibility query for specific services
  without secure log on

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Provider Relations

• Provider outreach now emphasized at the local
  level
• Escalation process for severe problems
• More internet-based ACS interaction

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