Information Technology

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Information Technology Town Hall
MeetingTuesday October 14, 2008 Lakireddy
Auditorium UC Merced
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Information Technology Department Overview
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(No Transcript)
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(No Transcript)
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IT Help Desk
Great Valley Center
Web Portal Apps
Primary point of contact and intake for all IT
services except SIS First contact resolution
troubleshooting
Mondo Building
IT Operations Center
Merced Campus
Desktop Support
IT Help Desk
Castle
Instructional Support
Faculty Students Staff Affiliates
Guests Email Phone Walk-in Fax
Fresno Center
Identity Management
Bakersfield Center
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Instructional Student Services Todd Van Zandt
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Instructional Student Services

• Classroom Technology Support
• Conference Room Media Support
• A/V Equipment Reservation Checkout
• Special Event Support
• Videoconference Multimedia Support
• Digital Signage Management
• Computer Lab Management
• Pay-to-Print Service Management
• Residence Hall Computing Support
• Student Desktop Support

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User Technology Services Jose Magana
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User Technology Services

• User Assistance for
• Computers and peripherals
• General productivity software
• Mobile devices
• Software Acquisition and License Management
• Individual IT Acquisitions Channel
• Application Packaging

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Identity Management, IT Policy, Information
Security Greg Fellin
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Identity Management, Policy Security

• Provisioning Users
• roles, authentication, authorization
• Applications access
• Namespace management
• Adherence to UCOP Information Security Guidelines
• Conducting risk assessments
• Security policy analysis and application
• Education about security practices

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Web Portal Applications Faust Gorham
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Web Portal Applications - Development

• IT Architecture
• Administrative Applications
• Academic Applications
• Infrastructure Applications
• Research Applications
• Marketing Websites

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Applications and Services
Application Inventory
Administrative
Academic
Infrastructure
Research
Marketing

• Google Search

• Main Campus Web Site
• Admissions Department Site
• Writing Program

• Personnel Application System
• Identity Management
• Integration with Catcard, Library, PNC, Print
• Orientation Management System

• Course Management
• Grade Submission System
• Course Evaluation
• Portfolios

• Web Single Sign On
• Shibboleth UC Trust
• Campus Portal
• Content Management System
• Police Directory
• Faculty Web Site Management System
• Canto Image Gallery
• Directory

58 Departmental Sites 33 Faculty Site

• Paws 3.3 and 4
• Emergency Contact
• Applicant ID Claim

• Sakai (Registrar changes)

• Campus CMS
• uPortal 3.0
• UC Trust Enablement
• Webmail Client

• Campus Events Calendar
• New IT web site

• COEUS - grant management

Operational, no development, just maintenance
Development and maintenance
New, to be released
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Who Does What? IT/Communications/BFS
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Who Does What?

• Communications
• Create designs for Web Sites and Brochures
• Web content editing
• Graphic production
• Multimedia production
• Support Cat Cams
• Manages content and graphics on www.ucmerced.edu

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Who Does What?

• IT
• Create/maintain/host infrastructure database and
  code for faculty and departmental web sites
• Support the Campus Content Management System
• Manage URL names

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• BFS
• Support PTR
• Controls access to UCLA applications (OASIS,
  EDB/QDB)
• Creates financial reports
• All AP/AR/GL support
• Web Event Registration

Who Does What?
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• IT
• Banner Access
• Crystal Reports to Banner
• Operational Data store access
• Custom Application Development
• Identity Management, issues with UCMNetIDs and
  passwords

Who Does What?
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Student Information Systems and Data Warehouse
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Student Info Systems Data Warehouse

• Development, analysis, support, and maintenance
  of
• Banner administrative user interface for staff
• Banner Self Service web-based interface for
  students
• MyAdmissions
• MyFinancialAid
• MyRegistration
• Graduate Admissions Application
• External system interfaces
• Development of Operational Data Store and Data
  Warehouse

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Student Info Systems Data Warehouse
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Information Technology Planning Christopher
Volkerts
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Information Technology Planning

• Campus Standards for Telecommunications
• Campus Physical Infrastructure Planning
• Building Planning, Design, and Review
• Construction Inspection/Approvals
• Construction Technology Equipment Purchasing
• Interactive Facilities Design

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Information Technology Operations Center
(ITOC) Janet Hines
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IT Operations Center (ITOC)

• Infrastructure
• Network architecture design, planning,
  implementation and maintenance
• Network security
• Enterprise System Services Support
• UNIX Server Administration
• Windows Server Administration
• Enterprise Database Administration
• Departmental Applications Hosting Support
• Application Administration
• Consulting on server, installation, hosting, and
  monitoring
• Telecommunications Services

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IT Operations Center (ITOC)

• Calendar system
• Directories (LDAP Active Directory)
• Email
• Document management
• File storage services
• Firewalls
• Print services
• Remote access
• VPN

• Database support
• Identity Management
• PAWS
• Portal
• SIS
• UCMCROPS