Quality Leadership, National Security

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Quality Leadership, National Security the
Pursuit of Happiness
Presented by Tim Clark January 9, 2007 (tjclark
at aol dot com)
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The gravest danger our Nation faces lies at the
crossroads of radicalism and technology. -- GWB
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Agenda

• Strategic Context
• Threats and Opportunities
• National Security Strategy
• Foundation Principles for Leaders (FPLs)
• Universal Leadership System for supporting needed
  transformation
• A leader core competency
• Summary and challenge

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Objectives
The Silver Bullet

• The impacts on the quality of life from
  globalization
• and the War on Terror provide an unprecedented
  opportunity and need for leaders to advance the
  application of the quality technology to another
  level.
• Review the fundamental principles and tenets of
  quality and illustrate their interrelationship to
  the American ideals of life, liberty and the
  Pursuit of Happiness.
• Market a proven framework that can be applied to
  enhance individual as well as national security
  and help accelerate a transformation to quality
  worldwide - starting in Indy?

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Threats and Opportunities

• Globalization
• Tyranny
• Weapons of Mass Effects
• Terrorism
• Failed States
• Job / Income Security

• Health Care
• Education
• Transnational Crime
• Energy
• Environment
• Business Innovation

No commonly accepted universal language (yet) for
optimizing the individual and collective power
needed to achieve peace, prosperity, liberty.
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FreedomHouse.org
State of global freedom (political rights and
civil liberties) as experienced by individuals
Criteria derived from Universal Declaration of
Human Rights
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FreedomHouse.org - Trends
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2005
1989 - 91
1972
2005
2005 -- 190 / 200 countries rated 1972 -
148/201 countries rated
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The Pentagons New Map (PNM)Thomas P.M.
Barnetthttp//www.thomaspmbarnett.com/
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PNM - Key Points

• Functioning Core and the Non-Integrating Gap
• Distinguished by connectivity
• Disconnectedness defines danger
• Globalization - end of war as we know it by
  increasing peace and prosperity world-wide
• Military - Asymmetrical Warfare
• Leviathan Force
• Sys Admin Force
• Department of Everything Else

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Unified Command Plan Combatant Commands
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National Security Strategy

• Our goals on the path to progress are clear
• Political and economic freedom
• Peaceful relations with other states, and
• Respect for human dignity.

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America's International Strategy
ENDS Our goals on the path to progress are
clear Political and economic freedom,
Peaceful relations with other states, and
Respect for human dignity.-GWB

• WAYS
• Champion Aspirations for Human Dignity
• Strengthen Alliances to Defeat Global Terrorism
  and
• Work to Prevent Attacks Against Us and Our
  Friends
• Work with others to Defuse Regional Conflicts
• Prevent Our Enemies from Threatening Us, Our
  Allies, and
• Our Friends with Weapons of Mass Destruction
  
• Ignite a New Era of Global Economic Growth
  through Free Markets and Free Trade
• Expand the Circle of Development by Opening
  Societies and Building the Infrastructure of
  Democracy
• Develop Agendas for Cooperative Action with the
  Other Main Centers of Global Power
• Transform America's National Security
  Institutions to Meet the Challenges and
  Opportunities of the Twenty-First Century

By what method?
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Means / Resources

• The most important costs are unknown and
  unknowable. - WED
• Lean -- 90 of processes are non-value added

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Elements of National Power

• All the means that are available for employment
  in the pursuit of national objectives.
• D - Diplomatic and Political
• I - Informational
• M - Military - Peace through strength
• Strength through deterrence and capability
• E - Economic
• Counter Insurgency (COIN)
• MIDLIFE Military, Intelligence, Diplomatic, Law
  enforcement, Information, Finance, and Economic

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Elements (Systems) and Tools (Processes)
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New Leadership Paradigm
By what method?
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Effective leaders have ALWAYS pursued excellence
and quality by applying their intuitive or
unconscious knowledge of variation and its
interrelationships with psychology (human
behavior) and systems to influence and direct
change.
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Foundation Principles for Leaders

• Determine Scope
• Strategic / Situational Context
• Application at any level
• Foundation Principles for Leaders (FPLs)
• Stakeholders (groups)
• Systems / Processes
• Variation
• Knowledge
• Planned Change
• People (individual)
• Quality Leaders

Effective leaders have ALWAYS pursued excellence
and quality by applying their intuitive or
unconscious knowledge of variation and its
interrelationships with psychology (human
behavior) and systems to influence and direct
change.
Adapted from PQ Systems, Total Quality
Transformation Foundation Principles.
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FPL Leadership Core Competency
The acme of skill is to subdue the enemy without
fighting

• Quality Leadership - Reducing variation through
  application of the FPLs must be considered a
  leader core competency
• Natl Security - Achieving the aims of the NSS
  requires Quality Leaders to optimize all elements
  of National Power (DIME) in support of a grand
  strategy of prevention (soft power) and
  engagement (soft and hard power)
• Ideals -- Life, Liberty and the Pursuit of
  happiness - Requires Continuous Process
  Improvement (CPI) to become a personal, local,
  national and global priority

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Stakeholders

• Identify stakeholder groups, their
• needs, expectations, and
• products/services that are
• being used to meet these needs
• and expectations.
• Allies and Adversaries (competitors)

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Systems

• How stakeholder requirements are transformed into
  products and services
• System (not individual) - determines 98 of
  results
• System is an output from a process (s)
• System is a collection of processes that share a
  common aim
• Process -- Series of actions taken to achieve a
  result
• Responsibility
• Process - Individual responsibility
• System -- Group responsibility

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System Processes Strategic and Operational
Levels
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CPI

• Continuous
• Strive towards the ideal outcome
• Identify feedback indicators
• Process
• One Page Maps / Flowcharts
• Assess capability - statistical and notional
• Improvement
• Upward Trend - Things gone right
• Downward Trend -- Things Gone Wrong

I have a dream
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Process Map Ideal Life Cycle
Provided with a good Quality of Life
Make Positive Contributions to Society
Desired and Safe Birth
Death due to natural causes

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Variation - Keeping Score

• Facts, Desires/Problems, Ideals
• Assumes rationality, certain level of maturity,
  interest, and commitment
• If you always do what you always did, on average
  ....
• Bell-shaped curve - some people . for, against,
  in-between, clueless .
• Identifying performance (qualitative and
  quantitative) indicators relative to stakeholder
  needs and expectations
• Allies and Adversaries

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Knowledge

• There is no substitute for knowledge there is
  no knowledge without prediction and theory -
  WED
• Data Available?
• Trend Charts available?
• Stable Systems?
• Priority for improvement?
• Need for a Quality of Life Index
• Example ASQ American Customer
• Satisfaction Index (ACSI)

I Want You to Plot Points !
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Planned Change

• Based on the knowledge of variation, select a
  course (s)
• of action, and execute the plan
• Three general categories of change
• Maintain/Sustain Status Quo
• Incremental
• Radical
• Innovation in existing and/or new ...
• Process and System
• Products and Services
• Develop/Tailor and Standardize Improvement
  Templates

Toyota implements one million new ideas a year
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People

• Requirements
• Needs (Timeless)
• Maslows hierarchy of needs
• Declaration of Human Rights
• Political Freedom, Civil Liberties
• Wants
• Represented by products/services
• Asking Why? five times gets to the need
• Motivation - values beliefs behaviors
• Intrinsic - Internal -- long term
• Extrinsic - Burning Platforms - short term

• Quality Leadership through application of FPLs

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Summary

• World is flat, World is round, now its Flat
  again - Thomas Friedman
• Threats and opportunities abound
• The Next Big Thing? Quality Leadership through
  application of the Foundation Principles for
  Leaders
• Applicable at any level personal, local, global
  
• Better than a known way for providing a common
  language and framework needed to
• Improve individual leader capabilities
• Achieve the goals of the NSS
• Support innovation in working towards archiving
  the ideals of Life, Liberty and the Pursuit of
  Happiness
• Supporting continuous innovation (improvement) in
  industry that will expand and/or create new
  markets and provide more and better jobs