European Strategies on Early Intervention: the Austrian way

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European Strategies on Early Interventionthe
Austrian way

• Claudia Galehr, Assistant to the Board of
  Directors
• AMS Austria 5th of May 2008

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Questionnaire on e-services
details please see www.wapes.org N 18
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Personalized services offered by call-centers
details please see www.wapes.org
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Why early intervention?

• prevention of emergence of problems is more
  effective than solving emerged ones
• nevertheless you have to justify your expenses
  (why not helping more the ones most in need for
  support?)
• dynamic on the labour market bears risk of
  unemployment but at the same time chances for
  reintegration ? starting point for PESactivities

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A glimpse on the Austrian labour market

• app. 800.000 people or every fifth employee is
  effected by unemployment per year, stock is
  220.000
• unemployment spells are short but often
• turnover of the labour market is 1/3 per
  year(terminated labour contracts versus
  contracts in being)
• average spell of ue stock is 100 days, only 1
  of stock is LTU (gt12 month) Eurostat (national 3
  )

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Unemployment rates in Europe
Total unemployment rate in European
comparison Yearly average 2007 / as of April 21,
2008
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Fetch ahead to the outcome figures
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Inflow into training by duration of unemployment
before
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More detailed for 2007strong start in the first
month, peaks when reaching the threshold of 6 and
12 month
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Fetch ahead to the outcome figures
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How can we find out who is in need of
assistance?

• traditionally target group approach
• more sophisticated profiling methods
• empirically unemployment spell gt 3 month

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Key levers for early intervention

• Organisational measures
• Tailor made active labour market promotion
• Management by Results (MbR)

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Organisation structure follows strategy
Info zone
Service zone
Consulting zone
UE
Jobs
Appr. 50 of customer contacts
Appr. 40
Under 10

• Integration
• Application for benefits
• Support agreement
• First placement

• Preparation for services
• Provide self-service information
• Determine need for information and support

• Extensive counselling
• Long-term UE
• "Difficult" cases

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Multi-channel strategy got more personalized
UE
Jobs
Counselling
Service
Info

• Channels to supplement stationary distribution to
  promote own initiative and early intervention
• self-service foyer
• call center
• e-platform for employers and enterprises
• interactive web-tools

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Tailor made labour market promotion

• precondition extensive first counselling and
  settlement of an activity plan immediately (the
  latest within one month), including agreement on
  own initiative of unemployed
• vocational training in case of lack of
  qualification, activating measures
• streamlining labour market policy with Management
  by Results

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Which problem do you want to fix?? Management by
Results

• steering system established in 1996 with stable
  strategy - but varying indicators
• prevention (e.g. crossing the threshold of 6
  month ue)
• integration
• training
• improvement of market share on vacancies
• Gender Mainstreaming

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Which toolkit do you need?
reach vulnerable groups
effective matching
strengthen market chances
speed up service delivery
steer process quality
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Lessons learned by MbR-implementation, success
factors

• management has to assume responsibility for
  results
• management has to give a mid-term perspective/
  sustainability
• a controlling system developed (together) by own
  staff helps obtaining acceptance
• data processing and results have to be fully
  transparent
• to reward results by financial bonus and special
  events

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Balanced score carding a decathlon

• Decathlon is an athletic event combining 10 track
  and field events. Events are held over two
  consecutive days and the winners are determined
  by the combined performance in all events.
  Performance is judged on a points system in each
  event, referring to the current world record and
  not by the position achieved.
• The decathlon is a menu of athletic events,
  testing an individuals speed, strength, skill,
  endurance, and personality. The decathlon
  includes five events on each of two successive
  days. The first day schedules the 100-metre run,
  long jump, shot put, high jump, and 400 metres.
  It is a day of speedy movement, explosive power,
  and jumping ability. Day 2 consists of the
  110-metre hurdles, discus, pole vault, javelin,
  and 1500 metres. The importance of this day is on
  technique and endurance.

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In AMS terminology

• Our Balanced Scorecard is
• a holistic, balanced management approach
• covers interests of stakeholders, customers,
  employees, process and development
• results are judged by comparing outcome in the
  respective labour market cluster
• results are assessed by a scoring system /
  benchmarking
• monthly reporting (self-steering!) and yearly
  awarding