TEXAS

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A Look Into Technologys Crystal Ball Local
Government Court Applications
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Dr. Alan R. Shark, DPA, CAE Executive
Director Public Technology Institute
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The Last Phone Booth
By Dr. Alan R. Shark
(With Foreword by ATT)
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MISFORTUNE
The Magazine of Lost Opportunities
April, 1999
Free!
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Center for Analog Government Executive
Director Alan R. Shark
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Founder
International Center for Silo Management
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Board Member
National Association for Meter Readers
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Who is PTI?

• 35 years of service to local government
• Formed by NLC, ICMA, and NACo
• Receives no financial support from NLC, ICMA,
  NACo.
• Is people-driven on technology matters
• Has the best brightest technology leader
  network
• Has a highly active governance structure
• Reaches the right people at the local
  government level
• Is membership supported join!

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PTIs Core Groups
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10 Trends for 2007 Beyond

• The CIO as Leader
• Convergence (Technology Governance)
• Scarcity of New Talent in Public Service
• Governments Role in Broadband (WiFi, WIMAX,
  Fiber)
• Going Beyond E-Government
• Enhanced services
• Citizen Systems Protection

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10 Trends for 2007 Beyond

• Rise in regional approaches alliances
• Continued forced software hardware migration
  infrastructure
• Killer Apps
• 311/CRM
• IPTV Video
• GIS
• RPost
• Records Management Retrieval
• Continuity of Operations Planning
• Healthcare Information Technology

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The New CIO
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The New CIO

• Greater centralization
• Leadership requirements
• Political necessities
• Program management emphasis
• New skill sets
• Strategic planner
• Interpreter between elected officials staff
• Need for greater professional development

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New ProgramCertified Public Technology Manager
Program
Certified Public technology Manager
(CPTM) Certified Chief Information Officer
(CCIO) Certified Chief Technology Manager (CCTM)
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Convergence
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ConvergenceCell Phone Example

• Phone
• Answering machine
• Recording machine/Tape Recorder
• Address book
• Calendar
• Caller ID
• Video clips
• MP3 Player
• Camera - Still
• Video camera
• GPS tracking
• Web browser
• E-Mail
• IM
• Games (3-D)
• Calculator (Tip Calculator)
• Clock/World Clock
• Timer
• Wireless Modem

• Note Pad
• Speaker phone
• Picture Viewer
• Ring Tones
• Flashlight
• Walkie-Talkie
• Book Reader
• Enterprise apps.
• TV
• Video Conferencing
• Movies
• Smart Cards (transportation)
• News, Weather, Traffic Report
• WiFi VoIP
• GPS/Location
• Map viewer
• Vanity Mirror Screen (daughters idea)

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Convergence Implications for Local Government

• Internal
• Technology
• Multi-functionality
• Integration
• Expense
• System Obsolescence
• Standards
• Regulations
• Centralization
• Interoperability
• Purchasing
• Warranties performance

• External
• Tax Fee Base
• Tax Fee Authority
• Jurisdictional Boundaries (opportunities/pitfalls)
  
• More layers of bureaucracy
• One size doesnt always fit all
• Perceived cost savings

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Scarcity of New Talent in Public Service
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Scarcity of New Talent in Public Service

• Significant group to retire in next few years
• Fewer people are entering public service why?
• Need more active recruitment programs
• Need to work more closely with education
  institutions programs internships
• Meanwhile demand for talent grows

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Governments Role in Broadband
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Governments Role in BroadbandLeaders Ask.

• How important is broadband, accessibility,
  availability, penetration and pricing to my city
  or community?
• What types of Broadband is available? (Fixed,
  wireless, other)
• Where is it available?
• Is it Affordable?
• What services are associated with it?
• By doing nothing what will be the consequences?
• What can local leaders do for their city or
  community?

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MUNI Rationale

• Economic Development
• Keep Business Citizens happy (Quality of Life)
• Attract new business people
• Lessoning the Digital Divide
• Powerful internal management functionality
• Visible extension of E-Government
• Improved citizen connectivity
• Greater citizen communications
• Competition will drive down prices improve
  services, offerings, choices
• Provide broadband coverage where none exists
• Is part of todays infrastructure
  responsibilities

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Other Concerns

• The Cost/Benefit of waiting.
• Why not more regional approaches?
• How will new technologies impact todays plans?
• Pilot/Proof-of-Concept Projects.
• Targeted Deployments (blocks, areas, key
  facilities, attractions, etc.)
• Rural needs -- rural considerations.

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PTI Seminar Corpus Christi Texas
Over Twenty Wireless Apps in Service
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Going Beyond E-Government
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How Governments Can Help. E-Government

• Always Open (24 Hour City Hall)
• Locality Neutral
• Faster Transactions
• No Lines
• Saves Government Money
• Citizen Satisfaction
• Business Satisfaction
• Improved Security Applications
• Accessibility (can be almost anywhere)
• Language Options
• Greater Citizen Participation

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E-Government (Passive/Informative)

• Citizen Access to Information
• Government Functions and Services
• Directory Directions to Parks and Community
  Centers
• Calendar of City-Sponsored Events Activities
• Property Information
• Citizen Services
• Job Postings
• Phone Staff Directories
• Meeting Notices
• Statistics of City
• Tourist Information

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E-Government (Transactional)

• License Renewal Payment
• Payment of Parking Tickets, Fines
• Registration for Functions
• Interactive Job Applications
• Online permits, business licenses, court
  documents
• Online Purchase Orders, Bid Documents
• Sales tax Collection
• Distance Learning
• Webcasting of City/County Meetings
• Communications with Local Leaders
• Links to other key sites (airport,
  transportation, hotels)
• 311 211 Systems

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E-Government (Participatory)

• Digital Democracy
• Respond to Proposed Rules Regulations
• View Others Comments/Pleadings
• Vote on Certain Issues (see results)
• View Participate in Live Meetings
• View video of Past Meetings
• Interactive Participation
• Web 2.0
• Blogs

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Citizen Systems Protection
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Citizen Systems Protection

• Security Monitoring
• Hacking
• Viruses
• Spam
• Phishing
• Identity Theft
• Sex Offenders

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Security Monitoring
RFID
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Computer Viruses
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Computer Viruses
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SPAM
Nearly 82 of e-mail is Spam
Local governments must archive e-mail!
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Identity Theft
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Phishing
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Killer Apps GIS
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New PTI Bestseller
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Killer Apps RPost(Registered E-Mail)
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RPost is the Missing Link in Messaging
RPost enables senders to get more value from
their messaging platform. RPost provides a suite
of Managed Outbound Messaging services that
permit them to do more, better, faster and at
lower cost, while protecting from liability.
Tools
Policies Automation
High Value High Margin
Records Management
Commodity Foundation
Threat Protection (Anti-virus/spam)
Collaboration (Contacts, Calendar)
SMTP, Basic Transport, Mailbox
Managing and deploying integrated offering is
complex a driver of managed services
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No Comparison Outlook Read Receipts
Standard receipts have little value they are
simple text files that can be easily forged, tell
nothing about CONTENT received, and the recipient
can opt NOT to return the receipt.
Outlook Read Receipt and Settings
SIMPLE TEXT. NO PROOF OF CONTENT
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Registered E-mail Process
Simply click
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Killer Apps GoGovTV(IPTV for Local Governments)
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GoGovTV
Sub Categories For Training Information
Broadcasts
Live Recorded Broadcast On-Demand
Interactive Catalogs
Special Broadcast or Event Announcements (Rotate)

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GoGovTV
Hot icons Back to Other Training Sections
APCO
By Date
Category
Short Repeating APCO Promo Video Plays while in
APCO Training List Or you can Continue PTI Video
from Front Page
PST1 - Instructor PST1 Course Communications
Training Officer InstructorCommunications
Training Officer Course Communications Center
SupervisorEMD ConceptsEMD InstructorEmergency
Medical Dispatcher (EMD)Fire Service
Communications 1st EditionThe Telecommunicator's
Role in Homeland SecurityRadio Tech Test for the
Public Safety
Class Listing Categorized
PTI Membership
Rotate Membership logos With Links to home
pages (Home Pages Pop-up, will Not leave GoGov
Site)
Continue to Highlight Featured Classes
Continue Rotating Information Broadcast Listings
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GoGovTV
APCO
Class Schedule Click Prior Classes to View
On-Deman Click Current Class To View Live Click
Future Class to Get Instructor Prep
Public Safety Telecommunicator 1 (PST1)
The PST1, 6th Edition course may be used for
new-hire training and existing employee
in-service training. All students successfully
passing the final exam receive valuable APCO
Institute certification demonstrating completion
of a training course that meets and exceeds
industry accepted national basic training
standards. Instructional media and exercises used
throughout the course reinforce the knowledge
attained in lecture and demonstration. If taught
by your own APCO Institute certified instructors,
it becomes an economical way to train new hires
at your time and pace. Training modules include
 Introduction to Your New Career (roles and
responsibilities of the position)
 Interpersonal Communications  Telephone
Communications Techniques Call Processing
 Telephony - Traditional Technology
Class Description Click Any line to preview
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10 Trends for 2007 Beyond

• Rise in regional approaches alliances
• Continued forced software hardware migration
  infrastructure
• Killer Apps
• 311/CRM
• IPTV Video
• GIS
• RPost
• Records Management Retrieval
• Continuity of Operations Planning
• Healthcare Information Technology

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How PTI Can Help.
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New Program Further Enhance Peer Learning,
Recognition Experiences
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New Program
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Were All Ears.
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Public Technology Institute 1301 Pennsylvania
Avenue NW, Suite 830 Washington DC
20004 www.pti.org shark_at_pti.org