Voice Over IP VoIP the new generation of phones

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Voice Over IP (VoIP)the new generation of phones

• Roger Kenner / Maggie Lattuca
• Training Development, IITS
• March, 2004

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Important Note

• This Powerpoint slide show contains important
  instructions within the Notes area. You cannot
  see these from your web browser. To properly
  view the slide show, download it and open it with
  Powerpoint itself.

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The Way it Was

• Two Systems. Two Protocols. Two Networks. Two
  Wall Jacks. Two Sets of People to Call

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Voice over Internet Protocol (VoIP)

• Your new phone digitizes your voice, making it
  simple computer data like all other Internet
  traffic

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The Way it is Now

• Computer is plugged into your phone. Phone is
  plugged into data port with the green sticker

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The Way it is Now

• One, improved Data Network within Concordia.
  Owned and Operated by Concordia

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The Cisco IP 7940/7960
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Lets get started
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Make a Hands-Free Call - 1
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Make a Hands-Free Call - 2
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Putting a call on Hold - 1
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Putting a call on Hold - 2
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Consult 3rd Party - 1
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Consult 3rd Party - 2
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Connect Caller 3rd Party - 1
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Connect Caller 3rd Party - 2
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Transfer a Call -1
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Transfer a Call -2
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Transfer a Call - 3 DONT ANSWER !
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Call Waiting -1
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Call Waiting -2
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Call Waiting -3
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Conference Calls -1
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Conference Calls -2
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Conference Calls -3
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Missed, received, placed calls

• Press Directories button (book icon)
• Use Navigation to highlight missed, received or
  placed calls
• Press Select soft key
• Use Navigation to scroll through calls
• Press Dial to call an internal number, or
  EditDial to add a 9 or 1 to an external number

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Internal Directory

• Press Directories button (book icon)
• Navigate to Corporate Directory
• Press Select
• Enter first or last name using dial pad keep
  pressing a letter key to toggle between letters
• Press Search soft key
• Press Dial to call the person

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Meet Me Conference

• Callers dial into a conference call
• Requires special tel. number from IITS
• To Establish
• Lift handset
• Press More soft key
• Press MeetMe soft key
• Dial assigned Meet Me number

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Using the Web Interface

• www.myconcordia.ca

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Web Interface Choices

• www.myconcordia.ca

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Change your PIN

• Initial Default PIN 12345

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Forward Calls
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Speed Dial
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IP Phone Services
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My Address Book
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IP Phone Services
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Fast Dial
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Add to My Address Book
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Add to Fast Dial
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Add to Fast Dial
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Help

• See your department Coordinator
• Visit the IITS Web site at
• http//voip.concordia.ca
• Call the IITS help line at 7613
• Send e-mail to
• help_at_concordia.ca

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Thank you !