eGovernment Development : Japanese and Thai Case Studies and Best Practices

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e-Government Development Japanese and Thai Case
Studies and Best Practices
CIO Forum on e-Government for High Performance
Government Development
Friday 30 July 2004 08.45 16.00 PTT Public
Company Limited

• Thaweesak Koanantakool, Ph.D.
• DirectorNational Electronics and Computer
  Technology Center (NECTEC)
• National Science and Technology Development
  Agency (NSTDA)

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Thailand ICT Policy Development
Policies
eIndustry e-Government e-Society eCommerce e-Educa
tion
National ICT Masterplan 2002-2006
IT 2000 Policy
IT 2010 Policy
Ministry of ICT
National IT Committee (established 1992)
.
1992 1993 1994 1995 1996 1997 1998
1999 2000 2001 2002 2003 2004 2005
2006
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ICT Development ProgramFlagships and
Infrastructures in IT 2010
Economy
Society
e-Industry e-Commerce
e-Society e-Education
e-Government
Science and Technology, RD, Knowledge
Information Development, IT Literacy, IT HR
Telecommunication Infrastructure
Quantity
Quality
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ICT Master Plan(2002-2006)

• Vision
• Thailand will be the regional centre of ICT
  development and business, particularly in
  software.

Thailand is to have strong and competitive
economy as well as knowledge-based society, given
that entrepreneurs and majority of people can
access the information.
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ICT Master Plan(2002-2006)

• Mission
• Enhance continuous collaboration between public
  and private sectors as a development network of
  information and infrastructure.
• Reform ICT management including plans for
  research, education, and training in ICT.

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DOT Force UN ICT Task Force eASEAN
(e-Society) ITU, APT, etc.
Public PrivatePartnerships
WSIS2003
IT2000Policy
Challenges TelecommunicationinfrastructureAff
ordabilityLocal contentsHuman ResourceLegal
frameworks
Bridging the Digital DividePrograms in
Thailand
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Thailand e-Government Development Beneath the
Iceberg
Civil ServantAttitudes
Political will And support
HRD CIO/CEO Program

• CIO Training
• CIO Forum
• CIO Conference

NationalOperationCenter
- Ministry of ICT - National IT Committee
Computer and Network Infrastructure

• - e-Commerce Resource Center
• - G to C
• - G to B
• - e-Procurement
• - e-Tax
• e-Citizen
• e-Marketplaces

E-Commerce Infrastructure

Information Infrastructure
- Government IT Services - Government Information
Network - SchoolNet
Rules Regulations Legal Infrastructure
Security Policy
- Govt Data Infrastructure - Govt News Exchange -
Govt Data Exchange - Government
Interoperability Standard

• PKI
• ThaiCERT
• Computer Crime Law
• - Gov CA Service

Information in every organization

• - Electronic Transactions Act
• Data Protection Law
• NII Law, EFT Law

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Lessons from experience Strategy

• A central agency is needed to facilitate and
  coordinate the effort.
• Processes need to be redesigned together with
  technology implementation, otherwise the result
  will be automation of flawed processes.
• The most difficult issue is the change in
  mindset, from a traditional department-centric
  thinking to a customer-centric and user-friendly
  approach.
• Citizen and business portals should be organized
  around citizen needs and goals, and not around
  government departments and agencies.

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Lessons from experience Strategy
Continued

• Standards are vitally important in supporting
  interoperability.
• Effective communications across government
  agencies is essential.
• Accessibility is an important consideration.
• Effective partnership with the private sector is
  crucial.
• Successful e-government initiatives require
  coherent integration of government
  infrastructure, systems, processes the scale of
  change required is immense.

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Lessons from experience Implementation

• Clear justification for projects
• Clarity about costs and benefits.
• Balancing cost, payoff, and risk in
  implementation.
• Use appropriate and customized technology.
• Adequate funding of projects
• Citizens are willing to pay, if they see real
  value.
• Private sector involvement can defray costs.
• Organization to design, develop, and implement
• Use government experts with IT training, not IT
  experts.
• Insource strategy Outsource design and
  development.
• Project management
• Think big, start small, scale fast.
• Celebrate early wins, celebrate reasoned
  failures.
• Focus on training and change management.

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Current Efforts e-Government Policy Framework

• A Ministry of ICT was established in Oct, 2002.
• Multiple agencies and committees are working on a
  broad e-Government strategies
• Legal infrastructure, required to support the
  national development of ICT, is in progress
• A variety of sector and functional-specific
  activities are being undertaken. This includes
  efforts to provide rural access and narrow the
  digital divide.

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Next Waves of e -Government

• U-Government
• High-performance Government

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Ubiquitous Computing
My colleagues and I at PARC believe that what we
call ubiquitous computing will gradually emerge
as the dominant mode of computer access over the
next twenty years. Like the personal computer,
ubiquitous computing will enable nothing
fundamentally new, but by making everything
faster and easier to do, with less strain and
mental gymnastics, it will transform what is
apparently possible.
Dr. Mark Weiser, The Computer for the 21th
Century, Scientific American, August 1991
U-Government Government Everywhere (in
Everything)
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m-Government

• mGovernment is a subset of e-government.
• eGovernment is the use of information and
  communication technologies (ICTs) to improve the
  activities of public sector organisations.
• m-government, those ICTs are limited to mobile
  and/or wireless technologies like cellular/mobile
  phones, and laptops and PDAs (personal digital
  assistants) connected to wireless local area
  networks (LANs).
• mGovernment can help make public information and
  government services available "anytime, anywhere"
  to citizens and officials.

Source http//www.e-devexchange.org/eGov/topic4.h
tm eGovernment for Development, mGovernment
Mobile/Wireless Applications in Government,
Emmanuel C. Lallana, 2004
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m-Government main purposes

• mCommunication
• Improving communication between government and
  citizens (G2C, C2G)
• mServices
• mTransactions
• mPayments
• mDemocracy
• mAdministration

http//www.e-devexchange.org/eGov/mgovapplic.htm e
Government for Development - mGovernment
Applications and Purposes Page , Emmanuel C.
Lallana, 2004
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High-performance Government

• Accenture's fifth annual global e-government
  study.
• "To jump to a new level of maturity, countries
  had to reassess their priorities and craft a new
  action plan. Few countries this year showed they
  had made a true jump in maturity."
• The next wave is going to be about
  high-performance government
• the success of the subsequent e-government wave
  in the USA will depend on the leadership of
  Cabinet officials and the accountability of
  federal managers.
• e-Government improvement will take place. if the
  person at the top says,
• 'This is my priority, I want to be measured on
  outcomes.

DAILY BRIEFING, govexec.com May 4, 2004 Study
finds e-government progress has leveled off By
David McGlinchey

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High-performance Government
Continued

• High performance governments (In General)
• are ones that meet statutory obligations and
  stakeholder expectations in the most
  cost-effective way possible.
• continually strive for more and better outcomes
  for less and less cost.
• extract maximum value from every resource
  expended.
• High performance governments (In the process)
• transform service delivery and are unafraid to
  discard old business models and processes that no
  longer work in favor of newer, technology-enabled
  ones.
• High performance government is
• last attribute where e-Government has its
  greatest potential.
• Accenture believes e-Government is an important
  lever for delivering value.

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Thank you for your attention.
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e-Government Project(A Multi-Agency Project,
March 2001-March 2003)

• NECTEC -- Core Implementing/coordinating Agency,
  Monitoring and evaluation.
• Bank of Thailand -- Project Sponsor (Governor)
  and contributor of some project team members.
• Key agencies Co-Sponsors (CEO), and
  contributor of some project team members.
• Office of the Civil Service commission
• Bureau of Budget
• National Economic and Social Development Board
• Office of the Prime Minister

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Project Teams Objective

• Establish framework for e-Government
• Public services
• Government management administration
• Interoperability between government agencies
• Red-tape reduction, Rapid response,
• Rural coverage, Round-the-clock
• Set up Master Plan, Action Plan, and Strategic
  Framework
• Select, Encourage, Facilitate, and Evaluate
  agencies Pilot Projects

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Four main tracks of Pilot Projects Services
Standard online information services to public,
business sectors, and government sectors
Track 1. Information Services
Online services car registration renewal,
taxation, business registration,...
Track 2. Transaction Services
Track 3. Payment Gateway
Financial management gateway for government and
business sectors
Track 4. E-Procurement
Electronic Procurement for government sectors
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Recent Development (2002-2003)

• Government PKI Service Launched
• E-Auction Trials (all government agencies)
• National Operation Center Project
• PMOC Prime Ministers Operation Center
• MOC Ministerial Operation Center
• DOC Departmental Operation Center
• POC Provincial Operation Center
• Government Information Technology Service (GITS)
• Annual Government IT Awards
• Government Data Exchange (GDX)
• eCitizen Portal