Quality Systems Specialization (QSS) Technology Management Ph.D. Update John W. Sinn, Professor Errol Samuel, Graduate Fellow Quality Systems Specialization Technology Systems Department Bowling Green State University November 1, 2001 NAIT

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Quality Systems Specialization (QSS) Technology
Management Ph.D. UpdateJohn W. Sinn,
ProfessorErrol Samuel, Graduate FellowQuality
Systems SpecializationTechnology Systems
DepartmentBowling Green State UniversityNovembe
r 1, 2001 NAIT ConferenceDearborn, Michigan
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Quality Systems Specialization (QSS) Technology
Management Ph.D. Update Topics 1.
Introduction, evolution and background 2.
Mission, broader underpinnings 3. QSS content
organizers, structure 4. QSS course
descriptors 5. Three QSS course case studies 6.
Some future plans..
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Introduction, Evolution, Background QSS Team
includes Bill James, NC ATU Ming
Zhou, ISU Mike Hayden, ISU Marcus Tillery,
NC ATU Bob Orhenberg, CMSU Chuck Carlson, UWS
John Sinn, BGSU
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• Introduction, Evolution, Background
• Indiana State University offers the degree
• Original QSS proposal in spring, 1998
• QSS housed at BGSU since inception
• Final QSS approved, spring, 2000
• Multiple courses proposed, 2000, 2001
• Enrollments growing, currently 15 in QSS
• Two persons advanced to dissertation stage
• All courses offered, in second round
• Scholarly work beginning to emerge

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Introduction, Evolution, Background QSS
Foundations

• Ongoing relationship with ASQ, NAIT
• Applied research project base growing
• Various labs for applied research
• Strong advisory committee base
• Growing undergraduate curriculum
• Increasingly portable, digital content
• Several universities pursuing Baldridge

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Mission, Broader Underpinnings Of The
QSS.. The mission of the QSS, as part of the
broader Ph.D. in Technology Management, is to
develop and prepare professionals for leadership
roles in quality. The QSS is dedicated to
providing corporate leadership and faculty for
institutions of higher learning with global
vision and abilities. The primary QSS focus,
while oriented to technology management, is
increased customer satisfaction in the public and
private sectors for industrial and service
applications.
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Mission, Broader Underpinnings Ph.D. in
Technology Management... The Indiana State
University (ISU) Ph.D. in Technology Management
consortium prepares executive-level technical
managers and researchers for industry and
academia. Six separate universities are
collectively organized and linked to offer the
Ph.D. with specializations in Construction Ind
ustrial training and development Human resource
development Digital communication Manufacturing
Quality systems
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• Mission, Broader Underpinnings
• Ph.D. in Technology Management...
• About 80 graduate faculty at six institutions
• All courses except one electronically configured
• Committees and work flexibly organized at
  internet
• Consortium offers multiple fellowships
• Significant library and lab holdings in
  consortium
• Substantial applied research, project,
  connections
• Strong interdisciplinary base at committee level

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QSS Content Organizers, Structure
Quality Culture cultural aspects such as total
quality, change and organizational
development Quality Systems modeling,
developing and analyzing systems for
improvement Quality Leadership synchronizing
data, documentation, new product development,
organizational re-engineering challenges
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QSS Content Organizers, Structure
Courses By Content Organizer
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QSS Content Organizers, Structure
Courses By Institution
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QSS Content Organizers, Structure
Course Offerings, Scheduled Spring, 1999 to Fall,
2003
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QSS Course Descriptors
INMGT 796-700C (UW-S). Strategic Concepts in
Quality. A course designed to integrate
international quality requirements, national
quality schemes, and industry and commercial
quality system requirements into defined quality
system and process models. These models are
designed to enable the student to identify
appropriate quality system elements and best
practice recommendations relative to specific
industry and use applications. A strategic
quality system vision is developed to plan,
coordinate and implement business, and product
and service processes and to evaluate
effectivity. QSS 702 (BGSU). Quality change
culture. Analysis and generation of model quality
change culture based on actual quality and
change-focused projects in organizations,
primarily in service industries, through teams.
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QSS Course Descriptors
QSS 726 (BGSU). Quality systems. Application of
data-based tools in variation reduction for
process improvement within broader quality
systems. Assessing and designing a model system
for data-based improvement within a technical
project environment quality system. QSS 727
(BGSU). Documentation-based process improvement.
Generation of model system for process
improvement and technical problem solving for
variation reduction based on documentation in
teams at one or more organizational sites. IMT
812 (ISU). Experimental design and process
analysis. Design and analysis of experiments for
industrial applications and applied research.
Topics include single factor models, blocking,
factorial design, parameter design, process
analysis, and response surface methodology.
Emphasis is given to problem modeling,
implementation and output analysis in applied
research. Prerequisite SOT 703 or 607.
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QSS Course Descriptors
IMT 811 (ISU) Reliability, maintainability and
serviceability. This course introduces concepts,
principles and techniques used in the evaluation
and assessment of reliability, maintainability
and serviceability in industrial systems.
Emphasis is given in theory and techniques to
determine time-to-failure, failure rate,
reliability and availability of
components/systems, including strength-stress
analysis, construction of bath-tub curves (RBTC),
failure mode and effect analysis (FMEA), fault
tree analysis (FTA). Prerequisite SOT 703
advanced statistical methods in technology or IMT
607 statistics for experimental research in
technology or equivalent. 7XX (NC ATU) Quality
standards leadership. Management and leadership
activities to create and promote quality
standards. IMT 814 (ISU). Quality seminar.
In-depth critical analysis of important issues in
the management of quality and the research of
those issues.
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Tool Kit Based Industrial Technologists Toolkit
for Technical Managers Digitized (available on
CD-ROMs).Data and documentation to solve
technical problems.Includes 40 Tools
categorized around Cultural Tools. Data
Tools. Documentation Tools.
Three QSS Course Case Studies
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Web Based Conducted via the internet.WebCT
for document posting, chats and bulletin
board.E-mail for asynchronous
communicationStudents are at different
geographical location include Ohio, Indiana,
Missouri, North Carolina and Wisconsin.
Three QSS Course Case Studies
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Team Based Students work as a team.
Experienced students serve in leadership.
Three QSS Course Case Studies
Project Based, Real Industrial Projects One
student based on location of project site.
Other students provide support in - Critical
Thinking - Brain Storming - Benchmarking -
Project Management Review - Tool kit and Data
Analysis - Documentation 
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QS 702 Quality Change Culture    Conducted
during Summer, 2001.   Developed a model
quality system that addresses change and
improvement.    Project was the development of
a quality change system for a generic
university.  Final project included o
Problem Statement. o Historical Indicator.
o Preliminary performance quality indicator.
o Model functions synthesis.
Three QSS Course Case Studies
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QS 727 Documentation-Based Improvement
Systems     Conducted during Fall,
1999.    Encouraged the use of various quality
tools, primarily oriented to documentation
methods system.    The project involved
assisting a small Plastic Molding company
with the ISO 90021994 registration
process.    A privately own company located in
Terre Haute, Indiana with up to 80 full
time employees.    The main goal of the project
team was to help the company with their ISO
90021994 implementation.     The project
proved beneficial Company received its IOS
90021994 registration in Summer, 2000.
Three QSS Course Case Studies
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QS 726 Quality Systems Conducted during
Fall, 2000. Focused on the basics of a quality
system by developing the use of
statistical tools. Project involved
implementing a statistics-oriented system
into an actual injection molding company. The
actual company is located in the state of North
Carolina. The developed system was based on
the courses toolkits, and Six Sigma
framework for implementation. The objective
was to reduce the hot stamping defects on one
production line by 50. Project resulted in
company generated 32,000 in annual savings
and an overall reduction of 47.6 in scrap.
Proved valuable learning experience.
Three QSS Course Case Studies
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Some Future Plans

• Reviewing, evaluating, courses
• Studying linkages in certification, online
  courses
• Conceptualizing a learning community
• Publishing what we are learning
• Bringing in other partners
• Recruiting students
• Seeking, developing applied research projects
• Assessing role of specialization in consortium