Learning from the US Army

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(No Transcript)
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6 Expectations of
Operational Excellence
1. Use the Right People
Processes
2. Cause No Harm to People or
Environment
3. Eliminate Unplanned Outages
4. Effectively Prioritise Execute
Planned Work
5. Optimise Production
6. Minimise Costs
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How did it work?

• Every business unit benchmarks itself against a
  set of key practices
• Targets for improvement are agreed by business
  units, and offers and requests are recorded
• Results are collated and analyzed and a big
  picture is created
• Through a dating agency, business units are
  brought together to share their strengths
• Good practices, tools, offers and requests are
  made widely available through an intranet
  community centre

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What gets measured, gets managed
1. Use the Right People and Processes Raise
Morale And Motivation Ensure Competency Share,
Transfer and Embed Know-How Communicate
Effectively Drive Performance
Improvement Management of Change Enhance Our
Reputation With The Community 2. Cause No Harm
to People or the Environment Get HSE
Right Manage Greenhouse Gas Emissions 3.
Eliminate Unplanned Outages Measure And Manage
Production Losses Ensure Reliability Manage
Corrosion
4. Effectively Prioritise and Execute Planned
Work Plan, Schedule and Resource Prepare And
Execute Planned Shutdown Optimise
Resources 5. Optimise Production Optimise
Plant Performance Forecast Production Assure
Product Quality 6. Minimise Costs Manage
Process Consumables Budget Manage Spare Parts
And Stores Manage Organisational
Effectiveness Manage Contracted (3rd Party)
Services Manage Energy Efficiency Manage
Water Manage Working Capital Manage Opex Budget
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Expectation 3 Eliminate Unplanned Outages 3c.
Manage Corrosion
Current Level
Target Level
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The River diagram... Texas City
Refinery (Fictitious data)
5
4
3
2
1
Communicate Effectively
Raise Morale
Manage Working Capital
Share and transfer know-how
Manage Greenhouse Gas
Ensure Competence
Forecast Production
Manage Integrity
Manage Spare Parts
Getting HSE Right
Manage Corrosion
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The Stairs Diagram (fictitious data)
Manage Corrosion
Performance
CooperRiver
5
High performance
BulwerIsland
Feluy
4
High desireto improve
LaveraChemicals
Texas City
Grangemouth Geel
3
Kwinana
Coryton Feluy
bv
Joliet
2
Netherlands
Decatur Hull
FPS
Trinidad Oil
1
0
1
2
3
4
Gap between current and target
8
5
Maximum
No level 5performers
4
4
3
2
Average
No level 1performers
1
Minimum
Get HSE Right
Manage Water
Community
Ensure Reliability
Morale Motivation
Manage Corrosion
Ensure Competency
Forecast Production
Services
Optimise Resources
Manage Opex Budget
Communicate effectively
Management of Change
Manage Working Capital
Shutdown
Assure Product Quality
Manage Energy Efficiency
Optimise Plant Performance
Manage Contracted (3rd Party)
Manage Spare Parts And Stores
Plan, Schedule and Resource
Prepare And Execute Planned
Drive Performance improvement
Enhance Our Reputation With The
Measure And Manage Production
Share, transfer embed know-how
Manage Process Consumables Budget
Manage Organisational Effectiveness
Manage Greenhouse Gas Emissions
Losses