Servant Leadership

1
Servant Leadership

• By LT Charlene Majersky, Ph.D.
• Branch Manager
• CDC
• Enteric Diseases Epidemiology Branch

2
Objectives

• Describe the concept of servant leadership
• List the five key characteristics of a servant
  leader
• Discuss the differences between the traditional
  autocratic and hierarchical models of leadership
  and servant leadership

3
What is servant leadership?

• Leadership model
• Developed by Robert Greenleaf in 1970
• Service to others is first
• Focus on nurturing your employees

4
Five key characteristics

• Listening
• Empathy
• Awareness
• Persuasion
• Commitment to the growth of individuals

5
Differences between autocratic/hierarchical
models of leadership and servant leadership

• Autocratic/hierarchical
• Coerce compliance
• Control
• Ego
• Coercive power
• Focus on self

• Servant leadership
• Convince/persuade
• Openness
• Heart-mind
• Empowerment
• Focus on employees

6
Questions?

• We must be silent before we can listen. We must
  listen before we can learn. We must learn before
  we can prepare. We must prepare before we can
  serve. We must serve before we can lead."
• by William Arthur Ward