Beth Brewis

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Beth Brewis Business Support Manager, Forth
Sector Development
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Service Level Agreements

• Building the Skills
• Developing the Criteria
• Establishing Trust
• Quality and Enablement

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What is an SLA?

• A term used to describe a half-way house between
  a grant and a contract.
• A payment related to outputs.
• Some agencies will use the term SLA when they
  mean contract.
• Application rather than tender process.
• 
  Source Tendering for Public Sector
  Contracts 2nd edition

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Building the Skills

• Understand the market
• Know the process, terminology, etc.
• Motivation is this the right market for your
  organisation?
• Do you have the capacity to deliver?

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Developing the Criteria

• What are the benefits/implications for social
  enterprise?
• What are the benefits/implications for the public
  sector?
• Culture fit
• Scale

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Establishing Trust

• Experience track record credibility
• Misconceptions about the social economy?
• Commitment/professionalism
• Trust is a two way thing

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Quality and Enablement

• Quality standards/social added value
• Compliance and regulatory issues
• Full cost recovery