Mobile Workforce Solutions - Public Sector

1
The Future of Mobile TechnologyMobile Workforce
Solutions
Pat Gearty Solutions Engineer 08-12-08
2
Communications

• Connect with personnel in the field
• Connect personnel with each other
• Connect personnel to systems and information

Network/Devices
3
Objectives
Effective Efficient Responsive
Resource Management
Communications

• Voice
• Data

Real-time Interaction
Situational Awareness
Location, Visibility
4
Essential Elements

• Networks
• Devices
• Applications
• Partnerships
• Leadership

5
Key Drivers

• Mobile personnel needs
• What to do... Where to goHow to get there
• Access resources to perform activities
• Report and account for these activities
• Organizational needs
• Effectively deploy the optimal resources
• Re-deploy resources based on dynamic, real-time
  needs
• Real-time situational awareness
• Real-time interaction with mobile resources
• Account for field activities, real-time reporting

6
Operational EfficiencyNo Longer Optional
Manpower Resources
Budgets
Demand for Services Information
Fuel Costs
7
Fuel Prices
5 year increase - Gas 277, Diesel 329
Source www.eia.doe.gov (Energy Information
Administration)
8
Computer Platforms
Desktop a Laptop a Mobile PC a
PDA a Phone
Rugged a
Smaller a
9
Bandwidth Requirements
Sprint Mobile Broadband
2G Cellular
2.5G Cellular
WiMax
High
Low
Dial-Up
High Speed
DSL
Cable
10
Situational Awareness
Video Camera
Visibility to Events in the Field
GPS/Location Tracking
Video
11
Lookup Critical Information

• Search federal (NCIC), state and local justice
  related database information for
• Person
• Drivers License
• Vehicle Plates
• Vehicle Identification No.
• Property
• Firearms
• Law Enforcement can
• Check felony wants and warrants
• Access proprietary and local law enforcement
  databases
• View images
• Handheld devices or Mobile Data Computers

Blackberry 8830
Panasonic Toughbook
12
Case Study City of Anaheim (CA)Fire Department

• Challenge
• Anaheim Fire has 290 full-time members with18
  first-responder units
• Timely and accurate tracking of vehicles and
  personnel
• Integrate w/CAD, GIS and other systems
• Solution
• Mobile GPS/mapping solution that works on
  handsets, MDCs, PDAs, and more
• Integration with CAD, GIS and other systems
• Expanded to other departments (e.g., Police,
  Public Works) and seven surrounding cities
• Results
• Inter-agency interoperability
• Reduced costs, improved response times, increased
  safety

Mobile Data Computers
13
Case Study Dekalb County (GA)Water and Sewer
Department

• Challenge
• Aging LMR system had coverage and costly
  maintenance issues
• System shared among various departments
• Employees carried multiple devices
• Difficulties in handling peak loads
• Solution
• Installed new dispatch console that integrated
  Nextel Direct Connect units with LMR system
• Direct or Group Talk capability
• Results
• More affordable Nextel devices are interoperable
  with LMR devices
• Enhanced communications reduced costs

Land Mobile Radio
14
Case Study City of Jacksonville (FL)Building
Inspection Division

• Issue
• Increased Demand
• Resource Limitations
• Delayed Reporting
• Solution
• Inspectors clock in from first job
• Managers have visibility to field activities
• Job Status/Timesheet info
• Results
• Daily savings of 1 hour of Travel/Office time per
  Inspector
• Additional 22,500 inspections per year
• Annual Savings 38,300 Savings per inspector

15
Case Study City of San FranciscoRecreation and
Parks Dept.

• Issue
• Field staff handles maintenance emergencies
• Lack of info to locate closest available worker
• Difficulty navigating one-way streets to the site
• Solution
• Handheld MRM tool for tracking dispatching
• Worker locations are viewed on computer map
• Closest field employees are dispatched
• Built-in navigation feature guides workers to
  location
• Results
• Improved response
• Improved safety
• Improved efficiency

Mobile Resource Management
16
Case Study City of ChicagoTransportation
Department

• Pothole Repair
• Chicago has 3800 miles of streets
• Reports to Pothole Command Center are plotted
  on computerized map
• Phone GPS Tracking locates repair crews
• Crews are efficiently dispatched
• Success
• Faster response time (from 20 to 3 days)
• Improved Accountability, Productivity, Accuracy
  Efficiency
• Savings of over 3.0 Million on pothole-related
  incidents alone (Liability reduction, 4M to
  600k)

17
Case Study Town of Babylon (NY)Public Works

• Issue
• Need to track and dispatch vehicles equipment
  snowplows, sweepers, etc
• Hard-wired units expensive, fixed to vehicle
• Flexibility to move from vehicle-to-vehicle
• Solution
• Phone-based MRM solution
• Vehicle GPS on maps using custom web portal
• Zoning maps can be overlaid
• Results
• Dispatcher can deploy to critical areas first
• Improved efficiency productivity
• Praise from citizens instead of complaints

Mobile Resource Management
18
Case Study Town of Islip (NY)Public Works

• Issue
• Citizen concern about the quality of services
• Need for greater accountability
• Inaccurate system to measure fleet usage
• Solution
• Phone-based GPS solution in 600 vehicles
• Entire fleet viewed on big screen monitor
• Multiple reports e.g., breadcrumb, stop/speed
• Results
• Reduced mileage, fuel and operational costs,
  including maintenance and repair
• Nearly 14,000 gallons reduction in 1st 3 mos.
• 32,000 savings over same period from prior year
• Improved Visibility Accountability
• Increased Productivity/Effective delivery of Town
  services

19
Case Study Prince Georges Co.(MD)School
Transportation Dept.

• Issue
• PGCPS transports nearly 100K students/day
• Needed to efficiently effectively monitor the
  location of buses at all times
• Solution
• Phone-based GPS solution
• Administrators can view exact bus location
• Generate reports to thoroughly manage buses
• Results
• Optimize Routes
• Ensure student safety
• Reduce operating costs

20
Case Study City of ChicagoChicago Transit
Authority

• Issue
• 2nd Largest Transportation System in US
• 154 Bus Routes/2100 Buses
• 1.6 Million Rides/Day
• Need to provide reliable, efficient service
• Solution
• Vehicle-mounted wireless modems w/GPS
• Direct Connect PTT Communications
• Results
• Optimized route efficiency
• Field Supervisors can view bus locations
• Improved real-time information to customers and
  internal operations

21
Providing Wireless Communications ServicesTo The
State of MinnesotaAndLocal Government
AgenciesAt SprintSpeed