Offering Summary

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(No Transcript)
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C.H. Robinson Is Recognized For Excellence
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Who is C.H. Robinson?

• A leading third-party provider of transportation,
  distributionand other logistics services
• One of the largest non-asset-based transportation
  companiesbased in North America 2003 gross
  revenues 3.6 billion
• A proactive, customer focused, results driven
  culture
• Door-to-door service around the world

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Who is C.H. Robinson?

• In business for 99 years (founded in 1905)
• Over 150 offices and approximately 4,000
  employees worldwide
• Contracts with over 25,000 transportation
  companies
• Over 16,000 customers
• 3.2 million shipments in 2003

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Who is C.H. Robinson?
Calgary
Vancouver
Seattle
Spokane
Montreal
Whitefish
Yakima
Fargo
Portland
Toronto
Manchester
Boston
London
Syracuse
Minneapolis
Grand Rapids
Green Bay
St. Paul
Rochester
Madison
Hartford
Flint
Buffalo
Sioux Falls
Detroit
Ann Arbor
New York
Milwaukee
Secaucus
Kenosha
Cleveland
Rockford
Chicago
Harrisburg
Iowa City
Toledo
Pittsburgh
Fort Wayne
Des Moines
Philadelphia Valley Forge
Omaha
Akron
Sacramento
Reno
Dayton
Indianapolis
Columbus
Salt Lake City
Cincinnati
San Francisco
Peoria
Denver
Evansville
Richmond
Baltimore
Louisville
Roanoke
Norfolk
St. Louis
Kansas City
Fresno
Winston-Salem
Las Vegas
Springfield
Wichita
Visalia
Raleigh
Knoxville
Nashville
Charlotte
Jackson
Jonesboro
Fayetteville
Chattanooga
Memphis
Los Angeles
Upland
Greenville
Albuquerque
Irvine
Columbia
Oklahoma City
Little Rock
Lubbock
North Atlanta
Phoenix
Huntsville
San Diego
Charleston
Atlanta
Jackson
Savannah
Tucson
Plano
Birmingham
Shreveport
Fort Worth
Dallas
El Paso
Austin
Jacksonville
Mobile
New Orleans
N. Houston
Houston
San Antonio
Orlando
Tampa
Laredo
Miami North
Miami South
Nuevo Laredo
Monterrey
Guadalajara
Queretaro
Mexico City
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C.H. Robinsons Solutions-Based Strategy

• Our focus is on finding the optimal
  transportation logistics solution for each
  customer
• We dont own transportation assets, because we
  dont want them to get in the way of our decision
  making
• Superior customer service and carrier support
  ensures success with every move

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Major Customers Industries Served in 2003
45
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13
15
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Top 100 Customers Represent 37 of Total Gross
Profit
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Strong Customer Relationships Partnering on
Many Levels
Logistics Information Provider
Mode Management
Spot Market Transactional
Value-added Logistics Services
Core Carrier Designation
Facility Management On-site Personnel
Supply Chain Mgmt
Dedicated, Single Source
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Meeting Their Needs(Selected Customers
Services)
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Our Core Service Offerings

• Truckload
• LTL (pallet to partial)
• Intermodal
• International Ocean / NVOCC Air Customs
  Brokerage
• Transportation Management services
• Value-added logistics services
• Consolidation and Crossdocking
• Temperature Controlled
• Expedited

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The Largest Capacity Network in North America

• We maintain the single largest network of carrier
  capacity in North America over 25,000 carriers
• Truckload
• Less-than-truckload
• Dry and refrigerated
• 800,000 dry vans 150,000 refrigerated 105,000
  flatbed units
• Spot market capacity
• Other components
• Dedicated fleets
• CHR-Ex expedited

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Aggregating the Nations Carrier Base2002 CHRW
Contract Carrier Network Encompasses Businesses
of Every Size
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66
20,000 Contract Carriers
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Why Carriers Choose CHRW

• CHRW acts as sales and marketing partner
• Access to 3.2 million loads per year, via branch
  relationships and Internet
• Consistent business in preferred lanes
• Fast payment cycle
• Same or next-day settlements also available via
  QuickPay program
• Electronic tools make it easy to do business with
  CHRW (CHRWtrucks.com)
• Post equipment view loads match equipment
  against loads
• View their load board, track their equipment
• Make Online check calls
• View Accounts receivable
• View shipping documentation (BOL imaging)
• Access to T-Cheks fuel management and other
  carrier services

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Intermodal Expertise

• Combine truck and rail for best performance and
  price
• Cost-effective and dependable Guaranteed
  Services available
• CHRW is a Top 10 IMC
• Access to over 220,000 pieces of rail equipment
• Full freight visibility via CHRWonline
• Quest For Quality award 7 of 9 years 4
  consecutive
• Three year consecutive growth of 25

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Global Network
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Transportation Management Services

• In-transit visibility
• Cost analysis and carrier/mode selection
• Shipment consolidation/optimization
• Customized management reports
• Contract evaluation and negotiation
• Claims management
• Bid management
• Core carrier programs

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Value-Added Logistics Services

• Supply chain management
• Transportation management
• Crossdock operations
• Customer service
• Re-engineering/Consulting
• Distribution network solutions
• Logistics data services
• Project implementation and management
• Technology integration

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CHRW Information Systems OverviewKnowledge-based
approach to logistics management

• Order management
• Shipment management
• Mode optimization
• Inventory and warehouse management
• Load management
• Tracking and tracing
• Replenishment and sourcing
• Reporting and analysis

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CHRW Customer Web Capabilities
www.chrwonline.com

• Order creation and visibilty
• Tracking and tracing
• Rating
• Reporting
• Shipping documentation (BOL imaging)

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CHRW Information Systems
Order Management
Shipment Management
Reporting and Analysis
Transportation Order -Rating -Order
Consolidation -Mode Optimization
Warehouse Management -Inventory
Tracking -Warehouse Management
Load Management -Dispatch -Load
Management Intermodal International LTL Truckl
oad
-CHRWonline -CHRWtrucks -EDI -Customer Web sites
COMPASS -Replenishment -Sourcing
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CHRW Information Systems Enable Our Customers to

• Outsource while gaining control of logistical
  process
• Leverage economies of scale while providing
  tailored service
• Optimize logistics over a broad market of
  shippers and carriers
• Collaborate globally with all shipping parties
  utilizing one common system interface
• Manage from purchase order to delivery utilizing
  a singlereal-time electronic logistic management
  system

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Summary CHRW Gives Shippers Competitive
Advantages

• Reduced transportation and administrative costs
• Focused attention from creative,
  customer-oriented transportation professionals
• Access to North Americas largest carrier network
• The freedom to focus on core business
• Higher productivity
• Consolidated services

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CHRW Gives Shippers Competitive Advantages
(continued)

• Reduced number of service providers,resulting in
  more consistent service
• Leading-edge communications capabilities
• Competitive advantages gained through
  information and technology
• Increased ability to distribute product
  internationally

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Customer Service is our First Priority

• Single point of contact
• Customer specific teams
• Access to broad expertise
• Supported by leading-edge information systems
• Fifty years of experience of managing asset based
  companies

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CHRW is More than Just Another 3PL

• We provide world class, executable supply chain
  solutions that feature a balance between
  information technology and our heritage of
  personal service
• Our performance-oriented culture has helped us
  become an industry leader
• Our non-asset-based business model gives us the
  flexibility to provide our customers with the
  best solutions in every situation
• We are a strong, stable company with nearly a
  century of experience