QMS implementation and management

1
QMS implementation and management

• CIFM03
• Lecture 5

2
Implementing a QMS for ISO 9001 certification

• let the standard determine the system
• let the processes determine the system
• design the quality management system

3
Implementation

• Awareness
• Establish a team
• Determine the current ISO 9000 status
• Prepare an action plan
• Implement the plan and track its progress
• ISO readiness assessment

4
Humphrey says Launching a SQA Programme

• initiate the programme
• identify the issues
• write the plan
• establish standards
• establish the function
• train and promote
• implement the plan
• evaluate the programme

5
Humphrey saysBe clear about responsibilities

• The people responsible for the software projects
  are the only ones who can be responsible for
  quality..
• The role of SQA is to monitor the way these
  groups perform their responsibilities.

6
Process(Plan, Do, Check, Act)

• Plan establish the objectives and processes
• Do implement the processes
• Check monitor and measure processes and
  product, and report the results
• Act take actions to continually improve process
  performance

7
System(QMSs should answer.)

• How do people know what to do?
• Do they know how well they are expected to do it?
• Who has the responsibility/authority to decide,
  agree, approve?
• Do people have the required training, skills,
  experience?
• Do people know how well they are performing?

8
QMS Documentation

• QMS documentation systems are usually a layered
  structure..
• Size and complexity of processes affect the
  levels of documentation required from one
  organisation to the next.

9
QMS Records

• Implementation and operation of the QMS is shown
  by the RECORDS produced.
• Project deliverables,
• Meeting records,
• Review records,
• Test results,
• Audit reports,
• Problem reports,
• Project deliverable release records,
• Change requests, etc.

10
QMS Effectiveness
Purchaser - Development Organisation
Development Organisation - Subcontractor (if any)
Development Group - Support
Management - Development Group
Marketing - Development Group
Q A Function - Development Group, Project Manager, etc.
Development Group - User
Project Manager - Management
11
Measurement and Analysis

• An ISO 9001 QMS requires a defined data
  collection (measurement) programme.
• Any process or product data must be analysed to
  reveal the information it contains.
• For example
• - Incidence of software defects/rework levels
  vs. targets.
• - Time trends.
• - Comparing planned and actual periods for
  tasks.
• - Correlation between productivity in function
  point terms and defect rates.

12
Corrective and Preventative Action

• Corrective action
• considered and agreed
• a record of decisions kept
• effectiveness must be reviewed
• further action must be planned as required.
• Preventative action
• pre-emptive
• looks for defects and their causes
• identifies the action to be taken
• afterwards reviews its effectiveness
• essential for continuous improvement

13
ISO 90012000 Certification Process

• A straightforward certification process
  preparation, audit, correct any problems, verify,
  grant of the certificate.
• Two abiding ideas at the core of thinking behind
  ISO 90012000.
• the Quality Principles from Lecture 2
• a fundamental plan-do-check-act approach

14
Summary

• The process, system and documentation approaches
  of ISO 9001,
• the effectiveness of quality management systems,
• and the steps to certification against ISO 9001
  .. have been discussed.
• QMSs need to be documented, implemented and
  effective responsibilities must be clear.