Self Service Automating the software request and delivery process

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Self ServiceAutomating the software request and
delivery process

• WWW.SMSEXPERT.COM

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Today's Agenda
Introduction
Self Service Overview
Demo of Self Service
Conclusion / QA
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Introducing SCCM Expert

• In business since 2003
• Microsoft Gold Certified Partner since 2005
• We focus on developing and supporting products
  that enhance SMS / SCCM
• Outsource all other business roles
• Partnerships with leading consulting companies

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Introducing Self Service A unique application
built around SMS / SCCM and Active Directory

• Request management for the enterprise
• Standardizing business requests and approval
  process
• Focus on critical functionality instead of
  redundant tasks

Where does Self Service fit into a Company?

• Controlling the licensing and delivery of
  software
• Tracking purchases
• Distributing OSD builds
• Distributing test packages
• Distributing role based applications

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How to make the case
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Understanding the software request process
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Problems with the traditional method
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How Self Service improves the process
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How Self Service improves the process
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How Self Service improves the process
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Value Add Functionality

• Software Leasing
• Allows for the temporary installation of software
• Allows you to service more customers than
  available licenses permit
• Allows implementation of services driven cost
  model and per day charge backs
• Fully compliant with ULA because license is not
  available until the software is removed from a
  preceding machine.
• License Reclamation
• Use SMS data to automatically uninstall software
  that is not used
• Frees licenses to use for other users either
  permanently or for leasing
• Saved one company over 200,000 in license costs
  for Visio and Project

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Conclusion

• Self Service provides a structured, automated,
  and repeatable approach to user requests
• The help desk calls, tickets, and emails
  associated with the request for software will be
  reduced or eliminated.
• Your users can get the software they need when
  they need it day or night.
• You can focus more time on supporting the
  enterprise rather than the individual.

WWW.SMSEXPERT.COM