CIO Council Presentation

1
CIO Council Presentation

• Non-Strategic IV-C Workgroup
• September 21, 2009

2
Clarification of Guidelines

• Identify all planned recurring expenditures for
  IT assets and resources associated with each IT
  service, regardless of the state or federal fund
  source
• Earlier emphasis that RECURRING budget is what is
  being captured
• Clarification that FTE vacancies be reported in
  the appropriate IT service to which the position
  is assigned. Special circumstances related to
  vacancies should be documented in Footnotes

3
Clarification of Guidelines (cont.)

• Strategic Services are IT services that directly
  enable the agencys statutory or constitutional
  responsibilities and policy objectives, are
  usually associated with the agencys primary or
  core business functions, and generally
  differentiate one agency from another
• Resources that do not meet the definition of a
  non-strategic service italics added for
  emphasis and that are dedicated to a strategic
  IT service should be reported under that
  strategic IT service

4
Clarification of Guidelines (cont.)

• Whether formal, written Service Level Agreements
  are in place or not, it is imperative that
  agencies include specific business-driven service
  requirements, since this information may be
  important in justifying additional costs needed
  to meet the business requirements

5
Clarification of Guidelines (cont.)

• Videoconferencing technology clarification it
  includes Voice over Internet Protocol (VoIP) as
  well as video conferencing technology unless it
  is a single-user desktop peripheral (Desktop
  service) or dedicated to use for a strategic
  service
• Clarification that network printers are shared
  network printers
• A hosting location for E-Mail Service would be
  any location that actually provides mail and mail
  routing services, not simply replicated mail data

6
Clarification of Guidelines (cont.)

• Hand-held devices such as Blackberries should be
  reported as follows device and service plan
  costs used for e-mail should be reported in
  E-mail Service device and service plan costs
  used only as a phone should NOT be reported in
  E-mail Service
• Air cards should be reported the same as leased
  lines
• The impact of e-mail retention on costs of
  service should be documented in the Service Level
  Requirements for e-mail

7
Clarification of Guidelines (cont.)

• The cost of laptop and desktop encryption is
  included in the Desktop Service if it is part of
  standard desktop configuration otherwise, costs
  of hardware and software encryption are included
  in IT Security and Risk Mitigation
• Helpdesk Service does NOT include technical
  support resources required to resolve issues
  reported to the Helpdesk those resources should
  be allocated to the appropriate IT service being
  supported

8
Clarification of Guidelines (cont.)

• IT Security and Risk Mitigation Service includes
  disaster recovery, such as a secondary site but
  does not include the cost to meet standard
  availability requirements, such as onsite
  redundancy

9
Suggestions

• Read and follow guidelines carefully, especially
  service area definitions
• Be definitive, accurate and thorough when
  documenting service level requirements
• Use as many footnotes as necessary on cost
  worksheets to add clarification and/or explain
  anomalies

10
Next Steps

• Update organizational work plan
• Additional Issues (deadline is March 31, 2010)
• Issues for Further Consideration documented
  during workgroup sessions through August 26, 2009
• Consider issues that are more substantive than
  those that were able to be considered as
  recommended changes to instructions for fiscal
  year 2010-11
• Additional consideration and discussion to
  improve the consistency of collecting,
  interpreting and reporting data

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Next Workgroup Meeting

• Wednesday, October 21, 2009
• 200 pm 400 pm
• Department of Environmental Protection
• Office of Technology and Information Services
• 2600 Blairstone Road, Room 618
• Conference call number [phone]
• Conference code - 8133363

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Questions and Answers